Total 4 technical support engineer job vacancies in Customer Service category in West Karawang, West Java

BIOTA Smart Home is seeking enthusiastic and tech-savvy Livestream Support Staff to join our innovative team in delivering engaging online content. We are a cutting-edge technology company dedicated to transforming modern living through smart home solutions that prioritize convenience, security, and energy efficiency. Our mission is to create intelligent, connected spaces that enhance the quality of life for our customers.

About the Role
As a Livestream Support, you will play a critical role in ensuring the success of our livestream events. You will assist with the technical setup and operations, engage with our online audience, and help create unforgettable experiences during our broadcasts.

Responsibilities

• Assist with the setup and operation of livestream events, including camera setup, audio configuration, and streaming software.
• Monitor livestream feeds to ensure high quality and troubleshoot technical issues in real-time.
• Engage with viewers during livestreams through chat moderation, answering questions, and facilitating discussions.
• Work closely with the marketing and content creation teams to plan and execute livestream events aligned with our promotional strategies.
• Analyze viewer engagement data post-event to provide insights and recommendations for future livestreams.
• Stay up to date with the latest trends in livestream technology and platforms to optimize viewer experiences.

• Minimum 1 year of experience in livestreaming or broadcasting environments is preferred, including familiarity with streaming platforms / marketplace & social media platform.
• Strong technical skills in audiovisual equipment, streaming software, and online engagement tools.
• Excellent communication skills, both verbal and written, with the ability to engage an audience effectively.
• Creative problem-solving skills and the capacity to remain calm under pressure during live events.
• Ability to work flexible hours, including evenings and weekends as needed for livestream events.
• Passion for technology and an interest in the smart home industry is a strong plus.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• The ability to operate graphic design and video editing software would be a plus.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/)

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are currently seeking a dedicated and detail-oriented Agribusiness Operation Support to join our team. The Agribusiness Operation Support will play a crucial role in ensuring a smooth and efficient operation of our agribusiness activities. This position will work closely with the operations team and provide support in various operational aspects related to agribusiness.

What will you do but not limited to:

• Assist in managing day-to-day operations of the agribusiness activities.
• Responsible for recording inbound and outbound activity transactions
• Ensure compliance with relevant regulations, documents and quality standards in all agribusiness operations.
• Provide support in the preparation of reports, presentations, and other documentation related to agribusiness operations.
• Assist in the coordination and management of inventory and supply chain for agribusiness products.
• Coordinate with internal teams and external stakeholders to ensure the smooth execution of agribusiness activities.

• Bachelor's degree in Business Administration, Business Management, Agribusiness, Animal Husbandry, or a related field.
• Minimum 1 years of experience in operations or related roles, preferably in the agriculture, agribusiness and/or poultry industry.
• Attention to detail and ability to work with accuracy.
• Excellent organizational and time management skills.
• Strong understanding of agribusiness operations and processes will be a plus point
• Have own vehicle and its license
• Proficient in using MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Willingness to learn and adapt to new processes and technologies.

• Assist F&F team by receiving and handling inquiries from prospect and customers.
• Manage the relationship of existing accounts by proactively anticipating and responding to their needs.
• Maintain and manage quotations and rate validities through the quotation system.
• Ensure a fast response to quotation requests and advise the customer on transport options (operations, contingencies, insurances, customs, routing, review routing provided by MO, carry out quotation, set validity, include terms and conditions) .
• Maintaining buying rates and negotiate with procurement to meet customers’ expectation.
• Follow-up with customers on quotations to ensure feedback and a high success rate.
• Handle rate requests from network and requests from regional.
• Support sales in establishing SOPs as per customer's needs and ensure transfer to customer operation support.
• Act as the bridge to operations and provide feedback for continuous improvement of services. – needs to be reviewed.
• Handle resolution of customer complaints through further investigation with concerned parties – needs to be reviewed.

• Fresh graduate/undergraduate students in marketing/any major from recognized university or relevant qualification.
• Excellent communication & negotiation skills.
• Good interpersonal skills & teamwork.
• Customer Focus, customers interest first and provides impeccable service at all times.
• Motivated self-starter with good organization skills and ability to multi-tasking.
• Good understanding of product knowledge (Logistics, Supply Chain, Freight and Forwarding, Incoterms, etc.)
• Proficient Microsoft Office (Outlook, Excel, Power Point).

This position will responsible to IT hardware and software needed in Lombok Area. You'll work with high mobility and collaborating various role to support their IT needed

Job Description:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Doing a testing new technology
• Experience to train junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills