Total 91 Customer Service job vacancies in Cengkareng Business City Lot 12 Unit 26jalan Atang Sanjaya

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believes in our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset), which guide our work and interactions. 

We are currently seeking a Corporate Finance Support to join our team. In this role, you will be responsible for providing support to the Corporate Finance department in various tasks. You will assist with financial analysis, budgeting, forecasting, and other finance-related activities. This is a great opportunity to gain hands-on experience in corporate finance and contribute to the financial success of our organization. 

What you will do but not limited to: 

• Prepare daily, weekly, and monthly payment schedule. 
• Reconcile Bank Accounts’ balance 
• Assisting in financial analysis and reporting. 
• Preparing and reviewing tax calculations and tax returns. 
• Contribute to the preparation of financial reports, ensuring accuracy and compliance with relevant regulations. 
• Participating in financial risk assessment and mitigation. 
• Analyze financial data and provide insights to support strategic decision-making. 
• Participate in the development and implementation of financial systems and processes. 
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor degree in Finance and/or Accounting

• Has 1-2 years of experience in corporate finance and/or accounting preferably from Public Accounting Firm

• Proficiency in Microsoft Excel and other financial software. 
• Strong knowledge of Accounting principles and practices. 
• Excellent attention to detail.
• Strong analytical and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Good communication and interpersonal skills. 

Job Description

• Design, implement, and maintain managed security service provider (MSSP) solutions to meet client needs effectively.
• Collaborate with sales and technical teams to ensure comprehensive understanding of client security requirements.
• Conduct assessments of clients' current security posture and identify areas for improvement.
• Manage the deployment of MSSP solutions, ensuring adherence to timelines and budgets.
• Provide technical support and training to clients on MSSP solutions and security best practices.
• Monitor and report on the effectiveness of implemented security solutions, adjusting as necessary to meet evolving threats.
• Evaluate new technologies and vendor offerings to enhance MSSP services continuously.
• Ensure compliance with relevant security standards and regulations throughout the solution delivery process.
• Act as a point of escalation for technical issues relating to MSSP solutions.
• Prepare and deliver presentations to clients and stakeholders on security strategies and MSSP capabilities.

Job Requirements:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 4 years of experience in security solution delivery or related roles within the ICT industry.
• Strong knowledge of cybersecurity threats, risk management, and security frameworks.
• Experience in deploying and managing MSSP solutions.
• Certifications such as CISSP, CISM, or similar are highly desirable.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to effectively engage with clients and stakeholders.
• Willing to work in Centennial Tower, South Jakarta.

• Medical Insurance
• Medical Check Up
• Free Product Service

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Operation Support, you will be an integral part of our technology team, ensuring the smooth operation of IT systems and providing support to internal and external stakeholders. Your role will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to maintain a reliable and efficient IT environment.

What you will do, but not limited to:

• Answering customer questions or resolving computer problems via phone, email, online chat, or in person.

• Providing step-by-step instructions to help customers resolve issue.
• Diagnosing and troubleshooting hardware and software issues 

• Forwarding complex problems to more experienced IT staff.

• Document technical processes and procedures to guide team members and users.

• Keeping technical documentation and service catalogs up to date.

• Conduct regular system checks and prepare reports on system performance and incidents.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or operations
• Proficiency in SQL for database management, query development, and data analysis.
• Experience with additional programming languages or tools (e.g., Python, PowerShell) is a plus.
• Strong problem-solving skills and experience with hardware, software, and networking.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of operating systems, server management, and database systems.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.

Deskripsi Pekerjaan :

• Mencatat, menyampaikan dan menangani permasalahan yang berhubungan dengan teknis baik yang datang dari internal maupun eksternal.
• Melakukan review dan analisa permasalahan yang timbul di pelanggan.
• Melakukan update data teknis customer.
• Monitoring link upstream dan backbone POP.

Job Description :

• Identify and develop new business opportunities in the MSSP IP sector
• Engage with potential clients to understand their security needs and tailor solutions accordingly
• Collaborate with internal teams to create effective service offerings
• Maintain and grow relationships with existing clients to ensure satisfaction and retention
• Conduct market research to stay updated on industry trends and competitor activities
• Prepare and deliver presentations to promote MSSP solutions to stakeholders

Job Requirements :

• Age 28 - 35 years
• Candidate must possess at least a Bachelor's Degree in Information Technology, Cybersecurity, or related field
• Minimum of 3 years of experience in ICT business development or sales within the IT security industry
• Strong knowledge of Managed Security Services and IT security solutions
• Excellent communication, negotiation, and interpersonal skills
• Able to work independently and manage multiple projects simultaneously
• Fluent in English, both written and spoken
• Proficient in using CRM tools and IT security software
• Willing to work in Centennial Tower, South Jakarta

• Medical Insurance
• Medical Check Up
• Free Product Service

At AYANA MidPlaza Jakarta, we are looking for a dedicated and charismatic Spa Receptionist to enhance our guest experience. As the first point of contact for our spa, you will play a crucial role in providing outstanding service to our guests, ensuring a seamless and exceptional spa experience. Your professionalism and attention to detail will be vital as you assist guests in navigating our spa services, while also managing appointments and inquiries with efficiency.

Responsibilities

• Greet and assist guests upon arrival, providing information about spa services and promotions.
• Manage appointment scheduling and maintain accurate records in our booking system.
• Process payments and handle transactions in compliance with company procedures.
• Respond promptly to guest inquiries via phone or email.
• Ensure the reception area is welcoming and organized, promoting an inviting atmosphere.
• Collaborate with the spa team to deliver outstanding guest service and satisfaction.

• Previous experience as a Spa Receptionist or in a customer service role within the hospitality industry.
• Exceptional communication skills and a friendly, professional demeanor.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Familiarity with appointment booking systems is a plus.
• High school diploma or equivalent; additional qualifications in hospitality are a plus.
• Willingness to work flexible hours including weekends and holidays.

• Positive Working
• Great Environment
• Supportive Team Work

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Memastikan keluhan pelanggan dapat ditanggapi dalam waktu yang telah ditentukan
• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Laki-laki
• Lulusan SMA/K/sederajat disukai yang sudah berpengalaman
• Memiliki pengetahuan tentang pest control
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Bersedia bekerja di seluruh area cabang Semarang

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses; Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambitious is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

• Will be handling sales of Hygiene Products (PT. Calmic Indonesia)
• Achieve the sales target
• Looking for and identifying prospective customers and the potential market
• Making daily, weekly, and monthly program and sales pipeline
• Do presentations and sales about service pest control to customer commercial
• Survey new or existing customer commercial
• Proposing customer
• Negotiation with customer
• Making agreement contract and service agreement to customer
• Build good relationship with customer

• Candidate must possess at least a Bachelor's Degree, Marketing or equivalent.
• Have 1 year experience in the related field
• Required skill(s): marketing, communication, negotiation, MS Office.
• Ready to handling customer complain and Result Oriented
• Have driving license
• Placement : Semarang Area Branch

• Basic Salary
• Allowance
• Incentive
• Career path

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Perempuan
• Lulusan SMA/K/sederajat (D3 dan S1 diperbolehkan untuk melamar)
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Memiliki jiwa melayani
• Mampu berkomunikasi dengan baik
• Berpenampilan rapi dan bersih

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Perempuan
• Lulusan SMA/K/sederajat (D3 dan S1 diperbolehkan untuk melamar)
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Memiliki jiwa melayani
• Mampu berkomunikasi dengan baik
• Berpenampilan rapi dan bersih

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Job Description:

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan.
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan SMA/K/sederajat/Diploma/S1
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Memiliki SIM C
• Penempatan : Medan

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Fraud IT Operation Support, you will be responsible as a first level risk assessment for monitoring, analyzing, and investigating possible fraud incidents on digital platforms. You will work closely with cross-functional teams to ensure security measures are in place and that incidents are promptly addressed.

What you will do, but not limited to:

• Monitor systems to detect fraudulent activities across digital platforms. 

• Analyze data to identify patterns and trends of fraud. 

• Detect, categorize and prioritize reported fraud incidents and collaborate with relevant teams to mitigate risks. 

• Implement preventive measures and best practices to prevent fraud. 

• Document findings and report incidents to management with actionable insights. 

• Bachelor's degree in information technology or related field. 

• Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point. 

• Skills to manipulate complex data with SQL. 

• Familiarity with fraud detection tools and methodologies. 

• Excellent communication skills, capable of collaborating with one or more teams. 

• Knowledge of IT security protocols and best practices. 

• Detail-oriented with strong problem-solving abilities. 

• Ability to handle multiple priorities and work independently in a fast-paced environment. 

• Experience in telecommunications or digital platforms is a plus. 

1. Menguasai Sistem Operasi

2. Tahu dan Menguasai Sistem Jaringan

3. Menguasai Program Komputer

4. Penanganan Virus dan Malware

5. Mengetahui Masalah Komputer dengan Cepat

6. Komunikasi

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan minimal SMA/SMK/Sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Memiliki SIM A/SIM C
• Service oriented
• Penempatan : Balikpapan, Sangatta, Muara Teweh, Samarinda, Kutai dan area Kalimantan lainnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

• Conduct thorough verification of information provided by customers seeking to register for Amartha, ensuring all submitted data is accurate and legitimate.
• Make informed decisions regarding user registrations by meticulously approving or rejecting applications based on established criteria and guidelines.
• Ensure that all data submitted by users is not only accurate but also compliant with the specific terms and conditions set forth by Amartha, thereby maintaining the integrity of the registration process.
• Diligently assess user identification documents to effectively distinguish between genuine and fraudulent IDs, enhancing the security of our platform.

• Min 6 month experience in contact center 
• Min education D3/S1 etc
• Willing to work in shifting schedule, has experience in same role
• Good communication
• Have service willingness skills
• Able to operate a computer well
• Multitasking
• Customer service oriented and attention to detail

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics.