Total 2 Manager level Education / Training job vacancies in Mamuju, West Sulawesi

AYANA Hospitality is seeking a dynamic and results-oriented Learning & Development Manager for DELONIX Hotel Karawang. This key role focuses on enhancing the skills and knowledge of our team through innovative training programs tailored to our organizational objectives. The L&D Manager will work closely with various departments to assess development needs, design impactful training initiatives, and foster a learning culture that drives performance and employee engagement.

Key Responsibilities

• Create, implement, and maintain effective learning and development programs that align with company goals.
• Conduct training needs analysis to identify gaps and opportunities for development among staff.
• Facilitate engaging training sessions and workshops that cater to diverse learning styles.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments based on feedback and results.
• Champion a culture of continuous improvement and professional development throughout the organization.
• Support the onboarding process for new hires to ensure they are set up for success.
• Manage the training budget efficiently, ensuring resources are allocated effectively.
• Keep abreast of the latest trends and developments in the field of learning and development.

• A minimum of 5 years of experience in Learning & Development, preferably in the hospitality sector.
• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field; a Master’s degree is advantageous.
• In-depth understanding of instructional design principles and adult learning theories.
• Experience with e-learning tools and platforms, as well as Learning Management Systems (LMS).
• Exceptional interpersonal and communication skills, with a knack for engaging individuals and teams.
• Strong analytical abilities to assess training effectiveness and drive continual improvement.
• Proven leadership skills with the ability to guide and develop a training team.
• Willingness to work in Karawang.

AYANA Hospitality is seeking a highly motivated and experienced individual to join our team as a Training Manager for the DELONIX Hotel Karawang. We are dedicated to providing exceptional service to our guests, and our Training Manager plays a crucial role in ensuring that our staff is equipped with the skills and knowledge needed to deliver top-notch service every day.

In this role, you will be responsible for developing, implementing, and managing our training and quality assurance programs to ensure that all staff members are trained to the highest standards. Additionally, you will be responsible for monitoring and assessing performance to identify opportunities for improvement and to continuously enhance our service offerings.

Responsibilities

• Develop and implement comprehensive training programs to educate staff on policies, procedures, and service standards.
• Plan, schedule, and coordinate training sessions and workshops to ensure that all staff members receive appropriate training.
• Conduct training sessions and workshops to provide hands-on instruction, as needed.
• Evaluate training effectiveness and make recommendations for improvements.
• Develop, implement, and manage quality assurance programs to ensure that all services and products meet or exceed customer expectations.
• Monitor and assess customer feedback to identify opportunities for improvement.
• Participate in the development and maintenance of operational policies and procedures to ensure consistency and quality.

• Bachelor's degree in a relevant field (Hospitality, Business Administration, etc.)
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years of experience in training and development.
• Excellent communication, presentation, and leadership skills.
• Strong analytical and problem-solving skills.
• Understanding of training and development methodologies and their application in the hospitality industry.
• Ability to work independently and collaboratively with other team members.
• Proficiency in Microsoft Office Suite and other relevant software.