Total 27 systems engineer job vacancies in Engineering category in Jalan Nusa Loka Blok C1/03 Sektor Xiv-4 Bsd City

About the Role 

The Senior Cloud Security Engineer plays a crucial role in Amartha. You will be the warrior who will spearhead various Information Security programs to protect Amartha from internal and external threats.

About the team

The Information Security team in Amartha is a group of dynamic, highly-analytical  individuals who are highly mindful in driving security and privacy by design within the various aspects of product lifecycle and engineering processes. We are the team who are highly passionate to be the security enabler of Amartha’s systems

Job Desc/What will you do

• Identify current and emerging technology issues including security trends, vulnerabilities and threats over the cloud-based infrastructure
• Recognize complex technical issues and managing them within a fast-paced business environment
• Perform proactive investigation to analyze security weaknesses and recommend appropriate strategies
• Perform Threat intelligence activities
• Work closely with internal and external teams to implement security solutions
• Acquire and implement new technological solutions to enhance organizational security posture
• Identify, define and document system security requirements and recommend solutions
• Monitor systems for irregular behavior and set up preventive measures
• Enhance the effectiveness of cloud security related processes through automation and orchestration

Requirements

• 5+ years of related job experience
• Excellent analytical and interpersonal skills
• Ability to express technical information clearly at different organizational levels
• Having relevant certification are preferable 
• Familiarity with Cloud Security concepts, principles, and technologies
• Familiar with Cloud Platform such as GCP, AWS 
• Experienced in scripting using Python, Bash scripting
• Familiar with a variety of DevSecOps toolkits, including Ansible, Jenkins, Artifactory, Jira, Terraform, Git/Version Control Software, or comparable technologies
• Familiar with a variety of Pentesting toolkits, including BurpSuite, Hydra, Nessus, NMap, Metasploit, Frida, MobSF, or comparable technologies
• Experience in deploying, managing, and maintaining ELK Stack
• Tools familiarity : Python, Bash, TerraFrom, Ansible, GitHub, Jenkins, Artifactory, Jira, Terraform, Git, Nessus, NMap, Metasploit

Job Description

• Design and develop services that deliver impact every day.
• Operate and maintain highly scalable services.
• Develop tools to improve the existing process, including infrastructure reliability, service performance, and developer's productivity.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Frontend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Has min. 5 years of experience in the related field
• Fast learner & good analytical thinking.
• Advanced knowledge in (according to priorities) Go Language.
• Have exposure to architectural patterns of high-scale web application.
• Have experience with distributed storage and database systems, including SQL or NoSQL.
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.
• Have experience with TDD.
• Have experience with refactoring large systems.
• Have experience with event driven architecture.
• Would be a plus if you have experienced with Kafka, Kubernetes, Grafana, Prometheus.

We are seeking a Control Engineer to join our dynamic team. The ideal candidate will have hands-on experience with automated systems, electro-mechanical controls, and excellent troubleshooting skills. You will be responsible for ensuring the smooth operation of control systems, performing device-level validation, and providing critical insights for continuous improvement.

*Location : T3 Soekarno-Hatta International Airport

*Willing to work in shift (Day and Night Shift)

Perawatan dan perbaikan Kelistrikan Mesin dan Industri.

A.  Qualifications:

• Minimum education: SMK (Vocational High School) in Electrical Engineering, D3 Electrical, or S1 Electrical Engineering
• Strong and adequate physical condition
• Maximum age of 30
• Expertise in low and high voltage electrical systems and electronic equipment
• Proficient in handling generators, main panels, electrical network installations, also create or develop electrical systems also blueprints.
• create, calculating and develop electrical schematics (wiring diagram, SLD, Electrical Block Diagram), as well as maintenance and repairs
• Able to work both in a team and individually
• Able to work under pressure
• Willing to handle tasks outside of electrical work that are part of the FEM (Facility, Equipment & Maintenance) division
• Willing to work in shifts and available for on-call duty outside of normal working hours
• Interview will be conducted online
• Male applicants only
• Must be domiciled in the Subang area, West Java (Prioritize for Pusakanagara, Sukra, Pamanukan, Compreng, Bojong, Ciasem and surrounding)

Preferred Qualifications:

• Strong understanding of electrical theory and practice
• Knowledgeable in electrical distribution panel assembly
• Proficient in using AutoCAD software
• Minimum of 3 years of experience
• Possession of a professional engineer certification or relevant professional qualification certificate is highly preferred (LSP/BNSP or equivalent)
• Basic understanding of pump control systems and plumbing
• Familiarity with IP CCTV systems, door access, and other automation systems
• Holder of a valid SIM A (driver's license)

B.  Job Description:

Responsibilities include:

• Developing and adhering to technical specifications and electrical engineering standards
• Integrating electrical systems with other systems, such as machinery or software, to ensure seamless operation
• Diagnosing electrical system faults, proposing solutions, and performing repairs
• Ensuring on-site electrical engineering practices comply with safety regulations and industry standards
• Repairing electrical panel boxes and cable connections
• Conducting regular inspections and general electrical maintenance

Design of offshore oil and gas production facilities by developing mechanical design concepts and drawings, performing mechanical calculations, reviewing and implementing mechanical design criteria, specifications, government regulations and industry codes.

• Develop and provide tool / transferred toll/ back up tools to support from new toy development stage through running in production stage
• Ensure tools are running as quoted in the tool plan
• Review tool and part design for any modification
• Conduct mold trial, verify and release approval document to production.

1. Develop method and process for painted new toy production.
2. Lead for piloting new toy and ensure the process is proper based on methods, tools, layout and process buyoff.
3. Contribute on design tooling and machinery for painted part accessories of new toys to achieve
4. Improve automation technology within process engineering with focusing on safety, quality, reliability and productivity.

• Design and develop services that deliver impact every day
• Operate and maintain highly scalable services
• Provide support on issues reported by CX that need support from engineer side
• Develop tools to improve the existing process, including infrastructure reliability, service performance, and developer's productivity
• Continuously improve code quality, product execution, and learning experience
• Coordinate across teams (Mobile, Frontend, DevOps, Data, Product, QA etc.) on planning and execution
• Solve challenging financial access problems in Indonesia by using cutting-edge technology
• Making sure all service delivery is scalable and secure

• Fast learner & good analytical thinking

• Have a strong technical knowledge in Go-Lang, and are capable of learning quickly (like, really fast)
• Have exposure to architectural patterns of high-scale web application, Clean Architecture and TDD
• Have experience with distributed storage and database systems, including SQL or NoSQL
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis
• Good communication skill, team player and comfortable working with a cross-functional team
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership
• Have built a high traffic application is a plus

1. Melakukan survey lokasi pemasangan sistem PLTS dan memberikan laporannya kepada atasan, manajemen dan pihak distributor.
2. Menganalisa dan mendesain konstruksi system PLTS dari project potensial dan yang sedang berjalan.
3. Menyusun Bill of Quantity (BOQ) sistem PLTS.
4. Melaksanakan simulasi sistem PLTS menggunakan PVSyst dan memastikan tidak terdapat error dan hambatan lain dalam desain.
5. Membuat desain 3D dan DED detailed engineering designs (sesuai permintaan developer) pada perancangan sistem PLTS menggunakan aplikasi i.e. Sketch up dan Autocad.
6. Memastikan Instalasi PLTS sesuai rancangan yang telah di mendapat Approval dari Developer.
7. Turut terlibat dalam tahap commissioning, menyiapkan dokumen hand-over sesuai standar yang telah ditetapkan oleh developer; Melaksanakan Operation and Maintenance (O&M) sistem PLTS di proyek tersebut secara reguler paska commissioning.
8. Mengecek item dan jumlah peralatan yang akan di instalasi dan paska instalasi untuk memastikan kodisi nya layal pakai dan tepat jumlah nya.
9. Menjalankan tugas lain yang diberikan oleh atasan langsung yang berkitan dengan jabatan ini.

This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation for Cloud Infrastructure.  

Responsibilities  

• Responsible for Implementing and/or Maintaining cloud infrastructure in AWS, Azure and Google Cloud for Xtremax Customer  
• Provide support related to customer issue with the Cloud Infrastructure.  
• Work closely with IT security to monitor privacy and develop incident-response procedures

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Has minimum 2 years experience working with AWS services and architecture.
• Proven experience in:
• Writing infrastructure code using Terraform.
• Site Reliability Engineering practices and incident management.
• Building and managing both Windows and Linux servers in cloud environments.
• Managing Kubernetes clusters in production environments.
• Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• [Important: Placement will be at the client's location in South Jakarta]

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).

• Build construction technology based on product/operation requirements, whether it is internal tools or consumer-facing digital products.
• Database design for feature development
• Slicing UI design from figma into front end/mobile component
• Technical design on feature (Database & API Design)
• Full Stack Development
• Low-code development for Internal Tools
• Deployment
• Maintain & monitor infrastructure
• Bug fixing

• 2-3 years of working experience
• Enthusiastic to work in a fast-paced environment
• Quick learner, able to adopt with new technologies
• Excited to revolutionize the construction and property industry
• Great communication skills both in-person and through communication software like Slack, Gmeet, etc. Have a preference to over communicate problems/ideas instead of under communicate.
• High sense of ownership, contribute ideas and concern to make a better product

Technical Requirements

• Fullstack knowledge with heavy emphasis on server-side backend development
• Golang (2+ years of experience)
• Gin Web Framework
• GORM
• Javascript (1+ year of experience)
• Relational Database (Postgres, 3+ years of experience)
• Experienced in MVC pattern
• Experienced on interpreting product requirement to technical design
• Experienced in creating a normalized database design and code structure
• Experienced in front end and mobile best practice and modularity
• Working knowledge of git and github
• Knowledge of REST APIs
• Knowledge of GraphQL is a plus
• Understand Github action deployment is a plus
• Google Cloud skills is a plus
• Experience in Retool or any low-code development is a plus
• React Native (1+ year of experience) is a plus
• React (1+ year of experience) is a plus
• Good design sense to slice UI/UX from figma into code is a plus

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Description

Every team has its specialty and uniqueness, and our Technology team is no exception! In addition, our Technology team has its DNA that makes our team different and excels at what they do.

Impact Driven: We are driven to create products that not only focus on user experience but also make a social impact as a bigger purpose.

Craftsmanship: To us, building a product is an art. We carefully craft every detail of it and ensure we have a strong sense of ownership.

Pushing Boundaries: Comfort zone is not a place we want to stay in. We keep innovating to keep our minds sharp.

Responsibilities

• Develop an intuitive and delightful product experience for our iOS platform.
• Own features through inception, design feedback, implementation, and launch.
• Implement unit tests and functional tests for tasks.
• Collaborate with stakeholders such as our Product Designers, Product Managers, Backend Engineers, and Data Engineers.
• Mentor and guide other engineers on contributing to the code base

• 2+ years of professional experience in iOS development.
• Proficiency in Swift or Objective C and experience with the iOS framework are necessary.
• Deep understanding of UIKit.
• Excellent communication skills and passion for solving challenging technical problems.
• Familiarity with end-to-end systems development life cycles.
• Bachelor's degree in Computer Science, Engineering, or related equivalent experience.

Bonus

• You implement unit tests and functional tests for tasks.
• You have high engineering standards and bring consistency to the codebases, infrastructure, and processes.
• Familiarity with RxSwift, IGListKit, and Texture

Core Tech Stack

• Swift & Objective-C
• RxSwift
• UIKit & Auto Layout
• Core Graphics & Core Animation
• Lottie
• Core Data
• VIPER/MVVM architecture

At Ajaib, we recognize how some of us can’t fit into only one type of work arrangement. That’s why we strive to have options and build the foundation of a flexible work structure and culture where "work can be from anywhere (WFA)". Work From Office (WFO) will become a WFA alternative when employees want to socialize and bond with colleagues in the office space.
Join us as we make magic happen to increase Indonesia’s financial inclusion!

Description:

Royal Ocean Marine is currently seeking a skilled and experienced Commissioning Engineer to join our client shipyard team. As a Commissioning Engineer, you will be responsible for overseeing and managing the commissioning process of various ship systems and equipment. This includes conducting tests, inspections, and troubleshooting to ensure that all systems are functioning properly and meeting the required standards. You will work closely with other engineers, technicians, and project managers to ensure successful project completion.

Testing and Commissioning: Perform testing and commissioning of mechanical systems to ensure they meet the project specifications and safety standards.

Documentation: Prepare detailed documentation and reports on the commissioning process.

Coordination: Collaborate with project managers, engineers, and other stakeholders to ensure seamless integration and operation of systems.

Compliance: Ensure all commissioning activities comply with relevant regulations and standards.

Troubleshooting: Identify and resolve issues that arise during the commissioning process.

Requirements:

• Bachelor's degree in Engineering or a related field
• Minimum of 3 to 5 years of experience in commissioning ship systems in a shipyard or maritime environment
• Strong knowledge of shipbuilding processes and equipment
• Ability to read and interpret technical drawings and specifications
• Excellent problem-solving and communication skills
• Ability to work effectively in a team environment
• Attention to detail and strong organizational skills
• Flexibility to work on-site and travel when required
• Knowledge of relevant safety regulations and standards

Chan Chee Meng
EA 07C3069
R1110620

Who are we looking for?

• We are looking for a person who is responsible for all Monitoring, Repair and Preventive Maintenance of operations equipment in the property. Helping Team to carry out the repair or preventive maintenance of all equipment in the property, act as a team leader among the technician, give instruction or guidance to execute the job.
• Responsibilities include:
• Take immediate action for all out of order / not functions equipment which effect to the operations or affect the member comfort even if it is needed longer hours to fix until done.
• In charge of maintaining all equipment in the property, take daily, weekly and monthly check of all equipment.
• Monitor all works carried out by outside contractors such as maintenance contracts or new works / upgrading.
• Give training for sharing knowledge to technicians in order to carry out the job effectively and efficiently.
• To operate and maintain all mechanic and electric system which consist of welding, fire alarm system (if any), refrigerator, plumbing, air conditioning, other machines, kitchen equipment, structural, electronic, sound equipment, etc and other maintenance work necessary to maintain the property in an optimum and efficient condition. Also, ensure the safety and comfort of the members and employees.
• Responsible for repair and maintain of all mechanical and electrical equipment and minor installations.
• Completes jobs as per job cards for the Preventive Maintenance Program.
• Assist in all general works of the department as required.
• Job Requirements:
• Understand english (speaking & writing) are preferred
• Graduates Diploma in technical or minimum from technical senior high school with minimum of one year of experience in similar position.
• Maximum 38 years old
• Good personality, mature and a team player as well as work under pressure important to be the technician to engineering.
• Must be able to be part of a team work, analyze problems, and take decision to fix the problems, in order to smooth the property operations.
• Self motivated, good analytical skill, be able to conduct prompt decision making and take a quick solution.
• Applicants for this position should be Indonesian nationality and able to relocate/live in Bali.

•Pendidikan Min. S1 (Diutamakan Teknik Komputer)

•Memiliki pemahaman yang baik dalam Administrasi server Window

•Memiliki Pemahaman dalam Pemrograman Wonderware Intouch

•Memiliki pengetahuan yang mendalam tentang bahasa C++: logika pemrograman, struktur data array, dan konsep OOP (pemrograman berorientasi objek), pengkodean program C#, intouch

•Administrasi, bahasa server SQL

Key Responsibilities:

• Oversee management of private cloud and open-source technology services
• Ensure projects are delivered on time and within budget
• Manage client relationships and ensure customer satisfaction
• Lead and manage a team of cloud engineers and support staff
• Develop and manage project plans.

Ruang Lingkup Pekerjaan:

• Bekerja onsite dengan penjadwalan shift (L0/L1)
• Bertugas sebagai application support helpdesk dan operator aplikasi (L0)
• Melakukan koordinasi dengan IT engineer lainnya (L0/L1)
• Melakukan monitoring sistem dan troubleshoot (L1)

This is a full-time hybrid role for a Full Stack Engineer at VOX ASIA / PT Indo Online Mitra Usaha. The Full Stack Engineer will be responsible for back-end and front-end web development, software development, and full-stack development. This role will be primarily located in Bandung, with the flexibility to work remotely.

• Back-End Web Development and Front-End Development skills
• Software Development and Full-Stack Development skills
• Excellent knowledge of C#, Asp.NET Webforms, Asp.NET MVC, ASP.Net Core, React.JS
• Experience in WEB.API, Web Services
• Strong problem-solving and communication skills
• Familiarity with Agile methodologies
• Knowledge of databases and SQL
• Knowledge of Multi-Tiers architecture, SOLID patterns, Dependency injection, IoC, Clean Code
• Fluent in English (B2 EU level)

• BPJS Health & Ketenagakerjaan;
• Income Tax covered by company;
• Legal Leave (12 days after 6 months, first year proportional);
• Private Insurance;
• Yearly Event.

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

• Maintain and improve various internal frameworks, tools, and platforms relied by product engineering teams in their software development life cycle.
• Collaborate with product engineering teams to discover common problems and/or potential improvements, as well as building the solutions and/or the improvements.
• Collaborate with cross-functional central teams to ensure we have embedded relevant best practices and removed vulnerabilities in our backend systems.
• Conduct research and experimentation on new technologies, solutions, and practices to further optimize backend engineering to deliver business value.
• Provide support to product engineering teams on technology migration and transformation.
• Share your knowledge through documentation, knowledge base articles, blogs, and presentations.

• A degree in Computer Science or equivalent from a reputable university.
• Deep understanding of software engineering concepts, design patterns, architectures, and best practices.
• Deep understanding of continuous delivery concepts and best practices.
• Passion in software engineering and desire to continuously improve.
• Excellent analytical thinking and problem solving skills.
• Excellent research and experimentation skills.
• Comfortable working with the entire SDLC technology stack.
• Comfortable working with cross-domain, cross-functional, and international teams.
• Excellent verbal and written communication skills in English.
• Excellent project planning and management skills.
• Knowledge and experience in Go, Python, Bashcript and Node.js is a plus.
• Knowledge and experience in RDBMS and NoSQL databases is a plus.
• Knowledge and experience in GCP and On Premis Infrastructure is a plus.
• Knowledge and experience in Terraform, Python, Ansible is a plus.

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

POSITION: LEAD SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Providing guidance and leadership to more junior members of the team
● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Certification in Linux administration
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 3 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset

● High proficiency in English (both written and verbal)
● Ability to work in a fast-paced environment
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

• Developing stunning user-facing features.

• Ensuring the technical feasibility of UI/UX designs.
• Optimizing application for maximum speed and scalability.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Backend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Has minimum 5 years of experience in the related field
• Fast learner & good analytical thinking.

• Advanced knowledge in NextJS or ReactJS.
• Used to with secure engineering
• Strong understanding and experiences in HTML, CSS, Javascript.
• Strong understanding of the latest UX/UI design trend.
• Strong understanding of user-friendly experience and interface, cross-browser compatibility, responsive design, general web functions and standards
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.

Dedicated engineer for resolving reconciliation project and data integrity project. After that project will be assigned to Amartha Wealth Corporate Squad and Amartha Wealth Retail Squad for executing the roadmap and aiming for OKRs.

Job Description

• Design and develop services that deliver impact every day.
• Operate and maintain highly scalable services.
• Develop tools to improve the existing process, including infrastructure reliability, service performance, and developer's productivity.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Frontend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Fast learner & good analytical thinking.
• Advanced knowledge in (according to priorities) Go, Python, Java, or any other programming language, as long as you are capable of learning quickly (like, really fast).
• Have exposure to architectural patterns of high-scale web application.
• Have experience with distributed storage and database systems, including SQL or NoSQL.
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.