Total 3 customer service manager job vacancies in Finance / Banking / Insurance category in cikarang west java

• The main responsibility of this position will be as Business Partner between Finance & Operations (Manufacturing, Supply Chain, Procurement, GPD

• Lead the monthly closing process on account of production & supply chain related – liaise with Accounting team

• Set up, review Bill of Material (BOM) in ERP for control over material consumption

• Ensure and establish proper accounting of Direct Cost and Manufacturing overhead

• Monitor manufacturing variance (Price Variance, Material Variance)

• Design and establish control over Inventory management. Inventory movement analysis & reporting

• Design and establish control over scrap management

• Partner with Operations team for Preparing, analyzing, monitoring and controlling Manufacturing overhead / cost and Manufacturing Saving Initiative

• Establish control over plant procurement

• Establish control over freight cost (freight in – out)

• Partner with Operations team for monitoring Operations MDIs and Operations Incentive Plans (OIP)

• Coordination with other departments within the organization

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Associate Manager, Credit, you will be responsible for handling credit cases (preferably the complicated one) from beginning to the end. Associate Manager, Credit is also responsible to assist the Credit Manager/AVP for other tasks as well, whether it is related to credit or even beyond that. Furthermore, he/she is also responsible for mentoring Junior credit analysts, as they prepare to embark further in their career to managing people.

What you will do:

• Evaluating customer’s data and financial documents to determine the degree of risk involved to reduce the risk of customer disputes
• Conduct document and information checking and verification as part of credit assessment processes,
• Prepare spreadsheets and detailed written reports to be presented to the loan committee,
• Identification and provide mitigation actions of all risks entailed,
• Provide professional opinions and/or recommendations to Credit Committee regarding customers’ financial credit status referring to credit policy and guidelines
• Track loan covenants to ensure compliance & complete other duties as assigned.

• Having minimum 5 years working experience as a Credit Analyst and/or Relationship Manager for Lending Business (SME/Commercial segment) in banking and/or relevant lending industry regulated by OJK.
• Ability to work independently with minimal supervision.
• Excellent understanding in business financial statements, analytical skills, and mindset,
• Detail oriented, have a strong verification and critical thinking skills,
• Ability to maintain a high level of professionalism and positive attitude with team members and clients,
• Ability to communicate with stakeholders and peers in effective written and verbal communication skills both in Bahasa & English.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors. 

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

Successful candidate will lead daily payment operations and are passionate about ensuring the operations of our fast-growing business run smoothly. He/she will have an eye for details and ability to get things done quickly, whilst at the same time making improvements to continually enhance and streamline operations. He/she will be leading a team of Senior Executives and Executives across the APAC region with markets Singapore, Malaysia and Indonesia and reporting to the Head of FinOps.

What will you do :

• Be in charge of day-to-day operations to ensure payouts, refunds and reconciliation of payments is done on time and is 100% accurate.
• Supporting Head of Finops with new markets expansion
• Leading a team of regional Senior Executives and Executives
• Ensuring team members are up to date with product knowledge accuracy, process adherence and SLAs including providing constant internal training and maintaining daily resource planning with the team
• Lead monthly financial and regulatory reporting for our payment partners and regulatory bodies, including assisting with internal and external audit requirements
• Manage day-to-day relationships with our third party operational partners (banks, network partners, payment processors and other fintechs), including maintenance of internal policies / SOPs and knowledge base of policy changes across partners.
• Being the payout approval point and escalation point for all funding and payment issues and providing clear decision making process maintaining accuracy. Raising complex issues to the Head of FinOps.
• Being the sole point of contact for daily operations across FinOps and cross teams (product, data, commercial, marketing, compliance, customer success, etc)
• Work closely with product and technical teams to suggest and implement product design enhancements that will streamline and improve operations.
• Work closely with the compliance team to ensure adherence to our risk management framework to ensure compliance with relevant regulations, internal and external KYC requirements, and compliance with transaction monitoring guidelines.
• Create monthly analytical reports and insights on the company’s financial operations to guide strategy on margin improvements and pricing.
• Working with Data team to ensure reports and data sources are accurate and up to date
• Work cross functionally to support sales and marketing to deliver an exceptional user experience on CardUp.
• Lead feedback loop across teams maintaining data centricity to resolve operational gaps and recurring issues.

• At least 6 years of experience in an operations role within the payments / fintech sector
• Deep understanding of operations and data analytics, experience in payment processing a plus
• Self-starter, entrepreneurial mind set with drive and initiative to solve problems and get things done.
• Flexible and able to multi-task; fast-moving and sometimes ambiguous environment, driving toward clarity and solutions.
• Strong attention to detail and ability to prioritize and juggle multiple tasks with short turnaround time.
• Excellent communication skills and personal qualities of integrity, credibility and quality.
• Strong command of the English language (written and verbal).
• Strong comprehension skills and high analytical abilities. 
• Minimum BSc / BA, MBA a plus
• Team management experience is a bonus

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.  
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. 
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.  
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform 
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity