Total 64 F&B / Tourism / Hospitality job vacancies in Axa Tower Lantai 45, Kuningan City, Jl. Prof. Dr. Satrio Kav. 18

• Develop and implement comprehensive sales strategies for the Hospitality & Media sector.
• Conduct market analysis to identify trends, opportunities, and competitive landscape.
• Build and maintain strong relationships with key clients and stakeholders in the Hospitality & Media industry.
• Understand client needs and deliver tailored solutions to meet their business objectives.
• Develop and manage the sales budget, including forecasting and reporting.
• Provide coaching, mentorship, and professional development for team members.
• Collaborates with other departments to identify opportunities and expand the client base.
• Overseeing the treasury services budget, sales goals, and profit & loss (P&L).
• Monitoring and evaluating sales performance using metrics such as conversion rates, deal size, and customer satisfaction

1. Bachelor degree Sales in any major
2. Min. 5 years work experience as Head of Sales in B2B segment or related field
3. Experienced handling in Hospitality & Media account
4. Effective management skill and rational thinking skill
5. Communication skill and consultative selling skill
6. Willing to work in Centennial Tower, Jakarta

• Medical insurance
• Medical checkup

Mendukung pelaksanaan sistem akuntansi yang ditetapkan oleh manajemen, agar berjalan sesuai target yang ditetapkan. Mengkoordinir staff accounting dan melaksanakan proses akuntansi dengan tepat waktu, tepat sasaran dan menerapkan kontrol yang baik untuk semua dokumen dan data yang dipergunakan dalam penyusunan laporan keuangan, sesuai kebijakan perusahaan.

Management Trainee adalah salah satu program perekrutan karyawan baru. Di program ini, kandidat yang lolos akan mendapatkan pelatihan dan pengetahuan tentang unit bisnis dan profil perusahaan. Tujuan dari program ini adalah untuk melatih dan mempersiapkan karyawan baru yang memiliki kualitas untuk ditempatkan di level manajerial perusahaan.

Memastikan semua prosedur kerja Laboratorium, Incoming, Pest Control, IPAL, WTP dan Kalibrasi dapat berjalan dengan baik, terkontrolm terkendali sesuai dengan prosedur keamanan pangan.

DUTIES & RESPONSIBILITIES:

• Maintain good operational and relations within Plaza Senayan Food Court and other F&B area tenants.
• Handle tenants’ complaints and provide immediate solutions.
• Record and follow up material/work requisitions for operational needs.
• Check and follow up defects.

 Berpendidikan min. SMA/Sederajat

 Pengalaman di bidang marketing min. 1 Tahun

 Memiliki kemampuan negosiasi

 Bisa mengoperasikan computer

 Memiliki kemampuan komunikasi

 dan presentasi

 Memiliki kendaraan pribadi

 Mampu bekerja dalam team

• Maksimal usia 35 tahun
• memiliki pengalaman bekerja minimal 1 tahun sebagai Cook / Koki / Juru Masak
• Diutamakan yang memiliki keahlian memasak Jepang

1. Melakukan presentasi atau demo masak menggunakan peralatan elektronik yang disediakan oleh perusahaan
2. Membuat resep masakan yang sesuai dengan di presentasikan
3. Membuat report

1. Memiliki kemampuan memasak
2. Memiliki pengatahuan indonesian dan western food
3. Mampu mengoperasikan komputer

1. Memiliki kemampuan dasar matematika
2. Mampu melakukan transaksi penjualan

• Menangani permintaan pemesanan lapangan bagi player
• Menjual prodak kepada calon tamu yang melakukan pemesanan langsung melalui telepon atau email 
• Menawarkan harga prodak sesuai dengan standar harga yang ditetapkan manajemen 
• Memproses pembatalan pemesanan lapangan
• Melakukan administrasi reservasi, seperti pengkajian, pencatatan, pembukuan, pengagendaan, dan pelaporan data tamu 

At AYANA MidPlaza Jakarta, we are looking for a dedicated and charismatic Spa Receptionist to enhance our guest experience. As the first point of contact for our spa, you will play a crucial role in providing outstanding service to our guests, ensuring a seamless and exceptional spa experience. Your professionalism and attention to detail will be vital as you assist guests in navigating our spa services, while also managing appointments and inquiries with efficiency.

Responsibilities

• Greet and assist guests upon arrival, providing information about spa services and promotions.
• Manage appointment scheduling and maintain accurate records in our booking system.
• Process payments and handle transactions in compliance with company procedures.
• Respond promptly to guest inquiries via phone or email.
• Ensure the reception area is welcoming and organized, promoting an inviting atmosphere.
• Collaborate with the spa team to deliver outstanding guest service and satisfaction.

• Previous experience as a Spa Receptionist or in a customer service role within the hospitality industry.
• Exceptional communication skills and a friendly, professional demeanor.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Familiarity with appointment booking systems is a plus.
• High school diploma or equivalent; additional qualifications in hospitality are a plus.
• Willingness to work flexible hours including weekends and holidays.

• Positive Working
• Great Environment
• Supportive Team Work

AYANA Hospitality is seeking a dedicated Recruitment Officer to join our team at AYANA MidPlaza, Jakarta. The Recruitment Officer will be responsible for managing the recruitment process from job postings to onboarding, ensuring that we attract and select the best candidates for our organization.

Responsibilities

• Manage the end-to-end recruitment process including job postings, resume screening, interviews, and candidate selection
• Collaborate with hiring managers to understand departmental needs and create job descriptions
• Use various sourcing methods to attract potential candidates, including job boards, social media, and recruitment fairs
• Conduct initial phone screenings and coordinate interviews with the hiring teams
• Manage relationships with recruitment agencies and job advertisement platforms
• Update and maintain the applicant tracking system (ATS) and generate recruitment reports
• Ensure a positive candidate experience throughout the recruitment process
• Stay updated on best practices and trends in recruitment to enhance our hiring process

• Minimum of 2 years of experience in recruitment, preferably in the hospitality industry
• Strong understanding of recruitment strategies and methods
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with applicant tracking systems (ATS) and HR software
• Bachelor's degree in Psychology
• Proficient in Microsoft Office, especially Excel
• Language Requirements :
• Indonesian: excellent command of spoken and written is necessary
• English: good command of spoken and written is necessary

AYANA MidPlaza, Jakarta is on the lookout for an enthusiastic Waiter/Waitress Apprentice to assist our dining staff in providing excellent service to our guests. This role is a fantastic opportunity for passionate individuals looking to develop their skills in the hospitality industry.

Responsibilities

• Assist in preparing restaurant tables and ensuring cleanliness and organization
• Greet and seat guests, presenting menus and providing information about specials
• Take food and drink orders accurately
• Serve food and beverages promptly, ensuring high standards of service
• Communicate effectively with kitchen staff and other team members
• Provide recommendations and answer guests' questions regarding menu items
• Assist in maintaining a tidy dining area and replenish supplies as needed
• Support waitstaff during peak hours to ensure smooth operations

• Fresh graduates are welcome to apply
• Excellent customer service skills and a friendly demeanor
• Ability to work in a fast-paced environment with a positive attitude
• Strong communication and interpersonal skills
• Availability to work flexible hours, including evenings and weekends

TBA

1. Menyediakan makanan sesuai dengan menu yang dibuat oleh Catering Supervisor dan telah disetujui Client.
2. Membuat permintaan barang yang akan dimasak kepada storeman atas persetujuan Supervisor.
3. Memeriksa dan mengatur masakan dan kelengkapannya.
4. Bersama-sama Cook lainnya dan Baker, menyediakan pesanan makanan untuk pesta dan acara khusus lainnya.
5. Bisa mengatur waktu sehingga masakan/bungkusan selesai tepat pada waktunya.
6. Mengatur pemakaian bahan-bahan dan peralatan penunjang agar tidak terjadi pemborosan.
7. Membantu tugas-tugas supervisor membuat variasi menu dan mendidik bawahannya kearah kebaikan.
8. Bertanggungjawab kepada Supervisor in charge.
9. Mengimplementasikan sistem keamanan pangan dan mutu (mengisi form-form terkait tugasnya).

We are looking for a Hostess to join our team and be the first point of contact for our guests. A Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress’s name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area

1.   Memberikan layanan potong rambut dan perawatan rambut yang profesional kepada tamu.

2.   Menjaga kebersihan dan kerapihan area kerja dan peralatan.

3.   Mendengarkan kebutuhan dan preferensi tamu untuk memberikan hasil yang memuaskan.

4.   Menjaga hubungan baik dengan tamu, memberikan saran mengenai gaya rambut yang sesuai.

5.   Berpartisipasi dalam pelatihan dan pengembangan keterampilan untuk terus memperbaiki layanan.

6.   Memiliki pengalaman sebagai barberman minimal 1 tahun.

7.   Usia maksimal 35 tahun.

The Learning and Development Coordinator will work closely with the Learning & Development Manager to ensure the learning system and functions are strategically linked to the organization’s vision and mission; and implemented excellently based on the standard, to improve service quality & job efficiency.

Detailed responsibilities may include but are not limited to:

• Content Creation: Develop engaging training materials, including presentations, videos, and interactive modules, leveraging various digital tools and platforms.
• Curriculum Development: Develop and manage comprehensive learning curriculum, ensuring alignment with business objectives and employee development goals.
• Training Delivery and Coordination: Oversee the seamless implementation of training programs, including scheduling, logistics, and participant management.
• Performance Measurement: Track and analyze training effectiveness through key metrics, such as participant feedback, knowledge retention, and behavioral change.
• Talent Management: Contribute to talent development initiatives, such as talent pools and succession planning.
• Strategic Partnership: Collaborate closely with key stakeholders across business units to identify and address learning and development needs.
• Vendor Management: Establish and maintain relationships with external training providers, negotiating contracts and ensuring quality standards.
• Administrative Tasks: Handle administrative duties, including data entry, report generation, and other related.

Background: 

• Passionate in people development and education with bachelor’s degree
• Professional experience as L&D Coordinator or similar role

Skills & Competencies:

• Strong interpersonal and communication skills
• Ability to coordinate & build relationship to work effectively with individuals, groups, and other business units to carry out the goals of a learning & development function
• Proven ability to design, develop, and deliver effective training programs
• Excellent verbal professional communication & written skills with a good command of Bahasa & English 
• Proficiency in learning management systems, authoring tools (e.g. Ispring suite, CreateStudio), and digital learning platforms
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to develop data layouts like tables, charts, graphs would be an advantage 

Working Experiences: Minimum 3 years of professional experience in learning & development

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We pride ourselves on creating extraordinary guest experiences through our luxurious resorts and outstanding service.

As a key member of our team, you will actively write high-quality, maintainable code and contribute directly to our codebase. You will also lead a group of software engineer and conduct code reviews to maintain our coding standards and collaborate with team members to effectively solve problems and deliver high-quality products.

Key Responsibilities:

• Write and review high-quality code, ensuring best practices.
• Lead and mentor software engineering teams.
• Collaborate on technical direction and strategy.
• Design scalable and reliable software architectures.
• Promote a culture of learning and improvement.

• 6+ years of experience in frontend development with a solid portfolio of projects.
• Expertise in HTML, CSS, and JavaScript, with extensive experience in modern frameworks such as React (Next.js, Gatsby.js) and Vue.js (Nuxt.js is a plus).
• 3+ years of experience with backend development (Rails/Laravel)
• Strong understanding of responsive design principles and mobile-first development.
• Extensive experience with version control, maintaining thorough documentation, and executing rigorous testing protocols.

1.  Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process.
2. Audits revenue from telephone, telex, and facsimile unless these are automatically linked to the computer for billing.
3.  Audits revenue from other Operated Departments such as Garage, Pro shops, Laundry and Business Centre for completeness.
4.  Ensures that all the day’s Banquet revenue has been recorded.
5.  Checks the daily General Cashier’s report against recorded cash movement.
6.  Monitors cashier shortages/overages and investigates any substantial amount and bring to the attention of the Director of Finance’s office.
7. Verifies that the computerised Daily Report reflects completely all of the day’s transactions.
8. Reviews paid-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation.
9.  Verifies supports for complimentary and house use rooms and for rooms charged at rates varying from the rack potential.
10.  Spot checks the accuracy of regular and contractual room rates in the system.
11.  Reviews all house use and entertainment checks for propriety and ensure that they are signed and authorised.
12.  Audits all Food and Beverage outlets checks on the List of Negative Check Lines for explanation and approval by Outlet captain’s/automatic kitchen orders.
13.  Audits the List of Voided Restaurant Checks for proper approvals and explanations.
14. Checks the sequential use of Food and Beverage checks, foreign exchange vouchers, official receipts and to investigate any missing or irregular forms.
15.  Reviews the guest ledger balances daily and research questionable movements.
16. Investigates late charges and skippers. All details should be forwarded to the Credit manager for further action.
17. Ensures that all employees’ City Ledger Accounts are closed at month end.
18. Carries out surprise checks of rooms, fitness centre attendance and car park collections, etc.
19. Carries out surprise cash counts of cashier’s floats.
20.  Carries out surprise foreign currency counts.
21. Monitors the organised execution of the night audit program by Front Office personnel.

Memimpin operasional harian

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

AYANA Hospitality is currently seeking a talented and highly analytical individual to join our team as a Human Resources Coordinator. As a leading hospitality company, we are committed to providing exceptional service and experiences to our guests. This is an exciting opportunity to be part of a dynamic and fast-paced organization.

The Human Resources Coordinator will play a key role in supporting HR functions, including recruiting, onboarding, and employee relations. This position will collaborate with cross-functional teams to enhance employee engagement, optimize HR processes, and support strategic decision-making involved in talent management.

Key Responsibilities:

A.     Administration:

·       Administer onboarding and offboarding processes for new hires in HRIS.

·       Maintain and update employee records and information.

·       Track employee attendance and absences.

·       Support payroll preparation and related documentation.

·       Assist in the implementation of HR policies and procedures.

·       Organize and maintain HR documentation and files.

·       Coordinate training and development programs for employees.

B.      Talent Acquisition:

·       Assist in sourcing and screening candidates for various positions.

·       Help create and improve onboarding programs for new employees.

·       Schedule and conduct interviews in collaboration with hiring managers.

·       Maintain applicant tracking systems and recruitment databases.

·       Develop and manage job postings across various platforms.

C.        Employee Relations:

·       Assist in addressing employee concerns and queries.

·       Facilitate communication between employees and management.

·       Support initiatives that promote a positive workplace culture.

·       Help coordinate employee engagement activities and events.

D.      Additional Tasks: **

·       Assist with HR metrics reporting and analysis.

·       Participate in performance review processes.

·       Support compliance with labor laws and regulations.

·       Contribute to HR projects and initiatives as needed.

·       Maintain confidentiality and discretion regarding sensitive information.

·       A bachelor’s degree is preferred

·       Background in Hospitality or related industries

·       Min. 2 years of experience in the Human Resources Field

·       Strong in administration including expertise in Microsoft Office

·       Eagerness to learn and adapt to different projects and requirements

·       Excellent communication and presentation abilities in English

Menyambut dan Menerima Tamu, memastikan bahwa kebutuhan tamu bisa terakomodasi dengan maksimal.

Handling proses check in maupun check out tamu,  transaksi pemesanan, permintaan extra bed, stay over, dll 

As a Lead Business Analyst at AYANA Hospitality, you will play a pivotal role in guiding our company's financial and strategic direction. As a senior member of the Business Analyst team, you will lead a team of analysts who will support these objectives. In this multifaceted position, your responsibilities will include:

Special Projects: A key component of your role will be engaging in diverse special projects. These projects vary in both duration and scope, from short-term assignments of approximately one month to more extended engagements lasting up to six months. You will need to demonstrate flexibility and the capacity to assume significant operational roles in these projects. Your participation will be crucial for the successful launch and execution of these initiatives, providing you with opportunities to make meaningful contributions and acquire diverse experiences.

Financial Projections and Analysis: You will be responsible for generating financial projections that are essential for financing, business expansion, and assessing new business opportunities. This includes generating detailed analytical reports on industry trends, competitive landscapes, and target market insights.

Team Development and Mentorship: As a senior member of the team, you will play a vital role in mentoring junior analysts and facilitating their professional growth. You will provide guidance, share expertise, and help cultivate a collaborative and supportive team environment. By providing constructive feedback and personalized development plans, you will assist in enhancing the skill set and confidence of your colleagues, ultimately contributing to the strength and success of the entire Business Analyst team. 

• A Bachelor’s or Master’s degree in Business Administration, Finance, Engineering or a related field.
• A minimum of 4-7 years of experience in business analysis, finance, or a related role, with demonstrable experience in leading projects.
• Advanced analytical skills with proven expertise in financial modeling and data interpretation.
• Demonstrated leadership skills with experience in mentoring and developing junior team members, fostering a positive and collaborative team environment.
• Excellent written and verbal communication skills, with the ability to present complex concepts to a variety of audiences clearly and persuasively.
• Eagerness to remain flexible and tackle various project requirements while ensuring successful project execution.