Total 14 F&B / Tourism / Hospitality job vacancies in bogor tengah

Menjaga kebersihan dan kerapian room section

1. Guest Interaction:

   • Greet guests upon arrival at the hotel restaurant, bar, or café.
   • Provide information about food and beverage menus, specials, and promotions.
   • Assist with reservations, special requests, or specific dietary needs of guests.
   • Handle any guest complaints or issues regarding food and beverage service, ensuring prompt resolution and satisfaction.

2. Customer Service:

   • Ensure all guests receive attentive, friendly, and professional service.
   • Monitor the dining experience to ensure that guests are enjoying their meal and their needs are met.
   • Maintain a welcoming and positive attitude to enhance guest experience.

3. Coordination with F&B Staff:

   • Communicate guest preferences and requests to kitchen staff and service personnel.
   • Work closely with the F&B team (waiters, bartenders, chefs) to ensure smooth service and efficiency.
   • Assist in managing guest orders and seating arrangements.

4. Problem Solving:

   • Resolve guest complaints or service issues in a polite and efficient manner.
   • Offer alternatives, compensation, or special attention to maintain customer satisfaction.

5. Reservation Management:

   • Assist with managing restaurant reservations, ensuring efficient seating and minimizing wait times.
   • Confirm reservations and follow up as necessary.

6. Administrative Duties:

   • Maintain accurate guest records, including preferences and feedback.
   • Handle guest requests for dining arrangements, private events, or special functions.

7. Promotions and Upselling:

   • Promote F&B offerings, such as new menu items, seasonal specials, and events.
   • Upsell drinks, desserts, or higher-value menu items to enhance revenue.

8. Hygiene and Cleanliness:

   • Ensure the restaurant or dining area is clean, well-organized, and aesthetically pleasing.
   • Monitor food safety standards and cleanliness in the F&B area.

9. Event Coordination:

   • Assist in organizing and coordinating special events such as banquets, conferences, or private dinners.
   • Collaborate with the events team to ensure smooth operations.

10. Training and Support:

    • Provide guidance and support to junior F&B staff, ensuring they understand hotel service standards and guest expectations.
    • Participate in training programs to stay updated on best practices in guest relations and service.

1. Sales and Revenue Generation

• Develop Sales Strategies: Design and implement sales strategies to meet or exceed sales targets.
• Customer Acquisition: Identify and approach potential clients or customers for corporate accounts, events, and bulk orders.
• Account Management: Handle existing client relationships, ensuring repeat business and customer satisfaction.
• Sales Presentations: Present the company’s F&B offerings to prospective clients through meetings, phone calls, or emails.
• Promotions: Plan and execute special offers, promotions, and discounts to attract customers.

2. Market Research and Analysis

• Industry Trends: Stay up-to-date with the latest trends in the F&B industry and consumer preferences.
• Competitor Analysis: Monitor competitors’ offerings, pricing strategies, and promotions to stay competitive.
• Customer Feedback: Collect and analyze feedback from customers to improve sales strategies and product offerings.

3. Sales Administration

• Order Management: Process and track sales orders, ensuring timely delivery of products.
• Reporting: Prepare regular sales reports, forecasting, and performance analysis to share with senior management.
• Database Management: Maintain and update customer databases and sales records.
• Contracts and Agreements: Handle the negotiation of contracts, terms, and pricing with clients.

4. Relationship Building

• Networking: Build and maintain relationships with key clients, suppliers, and business partners.
• Customer Service: Address client concerns or complaints promptly, ensuring a high level of customer satisfaction.

5. Collaboration

• Team Coordination: Work closely with other departments like marketing, product development, and operations to ensure smooth service and effective sales.
• Event Coordination: Collaborate with event managers or catering teams to provide customized F&B services for events.
• Marketing Support: Assist the marketing team with campaigns, advertisements, and other promotional materials.

6. Budget Management

• Sales Forecasting: Assist in setting sales targets and budgets for the F&B department.
• Cost Control: Help in managing pricing strategies and margins to ensure profitability.

7. Customer Education

• Product Knowledge: Have in-depth knowledge of the F&B products or services offered by the company and educate clients on the menu, ingredients, or sourcing.
• Tasting Events: Host or participate in tastings or promotional events to educate customers about new products or services.

8. Training and Development

• Training Junior Sales Team: Onboard and train new sales staff to maintain high performance and company standards.
• Self-Improvement: Continuously seek professional development opportunities to improve sales techniques and knowledge.

Riverside Golf Club is seeking dedicated individuals to join our team as Staff Security. As a part of our commitment to ensuring a safe and secure environment for our guests and staff, you will play a crucial role in maintaining the safety and integrity of our properties.

Responsibilities:

• Monitor and patrol assigned areas to prevent and detect signs of intrusion and ensure security of the premises.
• Perform regular security checks of facilities, equipment, and personnel to maintain a safe environment.
• Control access to buildings and property, verifying the identity of individuals entering and exiting.
• Respond to alarms and incidents; investigate disturbances and take appropriate action.
• Document daily activities, incidents, and irregularities in reports.
• Collaborate with law enforcement and emergency services when necessary.
• Enforce hospitality policies and procedures to ensure guest and staff safety.

• Single, age min. 18 max. 25 years old
• Height Min.168 cm with ideal body weight.
• Indonesian citizen
• Having a martial art or security certification will be an advantage (optional)
• Minimum of 1 year of experience in security or a related field, preferably in the hospitality industry. (Fresh graduates are welcome to apply)
• Strong observational skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work well under pressure and respond quickly to emergencies.
• Proficient in basic computer skills.
• Willingness to work flexible shifts, including nights and weekends.

Riverside Golf Club is seeking an experienced and motivated Maintenance Club House Supervisor to join our team. This role, will oversee the maintenance operations of the club house, ensuring that all facilities are in excellent condition and providing a safe and enjoyable environment for our guests and members.

Your responsibilities will include supervising maintenance staff, coordinating repair schedules, performing regular inspections, and maintaining equipment and facilities. The ideal candidate should have strong leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.

Responsibilities

• Supervise and coordinate the daily operations of the maintenance team.
• Conduct regular inspections of the club house and surrounding areas to ensure proper maintenance and safety standards.
• Develop and implement preventative maintenance programs for all equipment and facilities.
• Manage maintenance requests and repair schedules effectively.
• Train and mentor maintenance staff to enhance their skills and efficiency.
• Ensure that all safety protocols and procedures are followed.
• Assist in budgeting and purchasing of maintenance supplies and equipment.
• Maintain accurate records of maintenance activities and report to management as needed.

• Diploma or Bachelor Degree
• Proven experience in a maintenance role, preferably in a supervisory position.
• Strong knowledge of maintenance procedures, safety regulations, and best practices.
• Excellent leadership and team management skills.
• Good communication and problem-solving abilities.
• Technical certification or training in related fields is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.
• Able to deliver technical capacity building for the team.

• Positive Working
• Great Environment
• Supportive Team Work

Riverside Golf Club is seeking a motivated and detail-oriented L&D Coordinator to join our HR team. This role will focus on creating and implementing effective learning and development programs tailored to meet the needs of our staff and enhance their skills. As an L&D Coordinator, you will work closely with HR Managers to identify learning needs and develop training initiatives that align with organizational goals. Your role will be crucial in fostering a culture of continuous learning and professional growth.

Key Responsibilities:

• Work closely with the HR Manager in design, coordinate, and implement engaging training programs that meet the diverse needs of employees at all levels.
• Conduct training needs assessments to identify gaps in employee skills and knowledge.
• Organize training logistics, including scheduling, materials preparation, and participant communication.
• Monitor and evaluate training effectiveness, utilizing feedback and performance metrics to enhance program offerings.
• Maintain accurate training records and generate reports to track training progress and outcomes.
• Collaborate with other departments to ensure training initiatives align with business objectives.
• Stay up-to-date with industry trends and best practices in learning and development.
• Ensuring the Learning Management System (LMS) is accessible to all staff members.
• Encouraging employees to take part in online training programs
• Troubleshoot technical issues within the LMS and provide user support as needed.
• Assist the HR Manager in overseeing performance management activities.

• A Bachelor's degree in Human Resources, Education, or a related field.
• Minimum of 2-3 years of experience in learning and development, preferably within the hospitality industry.
• Able to speak English
• Strong understanding of adult learning principles and training methodologies.
• Excellent interpersonal and communication skills, with the ability to engage and motivate employees.
• Proficient in using Learning Management Systems (LMS) and training technologies.
• Organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Analytical skills to evaluate training needs and program effectiveness.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic graphic & video design software is a plus.

Riverside Golf Club is seeking dedicated individuals to join our team as Staff Security. As a part of our commitment to ensuring a safe and secure environment for our guests and staff, you will play a crucial role in maintaining the safety and integrity of our properties.

Responsibilities:

• Monitor and patrol assigned areas to prevent and detect signs of intrusion and ensure security of the premises.
• Perform regular security checks of facilities, equipment, and personnel to maintain a safe environment.
• Control access to buildings and property, verifying the identity of individuals entering and exiting.
• Respond to alarms and incidents; investigate disturbances and take appropriate action.
• Document daily activities, incidents, and irregularities in reports.
• Collaborate with law enforcement and emergency services when necessary.
• Enforce hospitality policies and procedures to ensure guest and staff safety.

• Age min. 18 max. 25 years old
• Indonesian citizen with a valid security certification.
• Minimum of 1 year of experience in security or a related field, preferably in the hospitality industry.
• Strong observational skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work well under pressure and respond quickly to emergencies.
• Proficient in basic computer skills.
• Willingness to work flexible shifts, including nights and weekends.

Market Research and Analysis:

• Conduct market research to understand the trends, demands, and challenges within the golf industry.

• Identify potential business clients (golf clubs, resorts, tournament organizers, corporate sponsors, golf course designers, equipment suppliers).

• Analyze competitor strategies and market positioning to develop competitive marketing approaches.

Developing B2B Marketing Strategies:

• Create marketing plans tailored to businesses in the golf sector, emphasizing the company’s value proposition.

• Collaborate with sales teams to create promotional materials, presentations, and proposals that align with the needs of business clients.

• Define key marketing objectives and track metrics to measure the success of campaigns.

Lead Generation and Management:

• Generate high-quality business leads through networking, trade shows, and digital channels (LinkedIn, email marketing, industry forums).

• lDevelop partnerships with golf equipment suppliers, service providers, and sponsors.
•  Nurture business relationships and follow up with prospects to convert leads into clients.

Content Creation and Campaign Management:

• Oversee the creation of marketing content (brochures, case studies, blogs, whitepapers) that addresses the needs and interests of B2B clients.
• Plan and execute campaigns (email marketing, webinars, sponsorship opportunities) that target businesses in the golf industry.
• Collaborate with content creators to ensure all marketing materials are aligned with the business goals of the clients.

Event Management and Trade Shows:

• Organize and participate in industry events, trade shows, and golf tournaments to promote the company’s offerings.
• Coordinate sponsorship opportunities and partnerships that increase brand visibility within the B2B sector.

Digital Marketing:

• Manage the company’s presence on B2B digital platforms such as LinkedIn, industry-specific websites, and newsletters.
•  Utilize digital tools (SEO, SEM, email campaigns) to improve the company's visibility among business clients in the golf industry.

Sales Collaboration:

•  Work closely with the sales team to align marketing efforts with sales goals and develop strategies that support business growth.
• Assist in the creation of sales materials and presentations for business pitches.

Budgeting and Reporting:

•  Manage marketing budgets for B2B activities, ensuring cost-effective use of resources.
• Monitor and report on the performance of marketing initiatives, adjusting strategies as needed to meet KPIs and business objectives.

Brand Positioning and Messaging:

• Ensure that the company's brand is positioned effectively within the golf industry and resonates with other businesses.
• Develop messaging that clearly communicates the company’s benefits to business partners and stakeholders.

• Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field – A foundational understanding of marketing principles is essential,
• Certifications in digital marketing, content marketing, or B2B marketing (such as Google Ads, HubSpot, or LinkedIn certifications) can be a plus.

• Industry-specific knowledge in golf or sports management could be advantageous.

• Very good English speaking and writing.

• Smart and proactive in nature.

Experience :

• 3-5 years of experience in B2B marketing or a similar role
•  Prior experience in developing and executing B2B marketing strategies.
• Experience in the golf industry is a must
• Proven ability to work with businesses such as golf clubs, resorts, golf equipment suppliers, or other golf service providers.
• Experience in driving and managing B2B marketing campaigns that generate leads and close deals.
• Knowledge of the golf industry, including the needs and challenges faced by golf-related businesses, will set a candidate apart.
• A strong network within the golf industry (or related sports industries).
• Able to think creatively and develop innovative strategies to target and engage B2B clients in a competitive market.

AYANA Hospitality is looking for a visionary and results-oriented General Manager to lead the Riverside Golf Bogor. In this key leadership role, you will be responsible for overseeing all aspects of the golf course's operations, enhancing the guest experience, and driving business growth.

Responsibilities

• Develop and implement strategic plans to achieve operational excellence and financial targets.
• Manage daily operations, including staffing, budgeting, and marketing for the golf course.
• Ensure high standards of hospitality and customer service are maintained.
• Oversee maintenance and improvements of the facilities and services provided.
• Build and maintain relationships with local businesses, stakeholders, and community members.
• Analyze competitor activities and market trends to identify opportunities for growth.
• Lead, motivate, and develop the team to ensure high levels of employee engagement.
• Monitor and report on performance metrics and adjust strategies as needed.

• Proven experience as a General Manager or similar managerial role in the hospitality or golf industry.
• Strong financial acumen with experience in budgeting and forecasting.
• Exceptional leadership and communication skills.
• Ability to build and develop a high-performing team while promoting a positive culture.
• Proficient in using management software and MS Office Suite.
• Strong customer service orientation and the ability to engage effectively with guests.
• Knowledge of the golfing industry and current trends.
• Bachelor’s degree in Business Administration or related field; Master’s degree preferred.

• Positive Working
• Great Environment
• Supportive Team Work

Food & Beverage Manager
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests"

1. Selalu mematuhi instruksi keamanan yang ditetapkan oleh Head Chef, CDP, atau Demi Chef.
2. Membantu dan berpartisipasi dalam aktivitas dan fungsi harian semua fasilitas dapur.
3. Menghormati dan mengikuti instruksi penghematan energi di dapur.
4. Selalu ingat bahwa kepuasan tamu sangat bergantung pada kualitas dan efisiensi pekerjaannya.
5. Menghindari pemborosan bahan makanan dengan menjalankan pekerjaan secara benar dan efektif.
6. Memastikan bahwa standar kinerja diterapkan dan dipertahankan.
7. Menggunakan dan menjaga peralatan dapur sesuai dengan fungsinya serta mengikuti langkah-langkah pencegahan yang telah ditetapkan.
8. Melaporkan setiap kerusakan peralatan kepada Head Chef, CDP, atau Demi Chef.
9. Melakukan semua pekerjaan mise en place dengan tepat, lengkap, dan efisien, serta memastikan bahwa semua peralatan dapur dan area tanggung jawabnya tetap bersih, rapi, dan tersanitasi.
10. Melaksanakan tugas di bawah pengawasan Demi-Chef dan Head Chef dalam menyiapkan dan memasak makanan sesuai dengan standar resep.
11. Menyimpan setiap bahan makanan dengan benar di dalam lemari pendingin untuk memastikan kualitas penyimpanan yang lebih baik.
12. Mematuhi kebijakan hotel terkait:

• Kesehatan, Keselamatan, dan Kebersihan
• Aturan Rumah dan Regulasi
• Penampilan dan Standar Kerapihan
• Memastikan kehadiran yang tepat waktu dan mematuhi jadwal tugas yang diarahkan oleh Head Chef dan CDP atau Demi Chef.

13.Rutin memeriksa dan mengidentifikasi area yang memerlukan perawatan, serta menyampaikan informasi ini kepada Head Chef dan CDP atau Demi Chef.

14.Melaksanakan tugas terkait lainnya dan proyek khusus yang ditugaskan oleh Manajemen.

Pramusaji makanan dan minuman pada restaurant hotel

What you will be doing:

• Food preparation and cooking,
• Ensure quality and presentation of menu
• Kitchen maintenance and cleaning, following food safety requirements
• Maintaining and ordering stocks and supplies
• Receiving deliveries , unpack and store stock.

Riverside Golf Club Bogor is currently seeking a highly motivated and experienced Human Resources Manager to join our team. As the Human Resources Manager, you will be responsible for overseeing all aspects of the HR department, ensuring the effective implementation of HR policies and procedures, and providing support to our employees. The ideal candidate will have a strong background in HR management, excellent communication and leadership skills, and the ability to work in a fast-paced environment.

Responsibilities:

• Develop, implement, and maintain HR policies and procedures
• Manage the recruitment and selection process, including interviewing and onboarding
• Conduct training and development programs for employees
• Oversee employee performance evaluations and provide feedback
• Handle employee relations issues and facilitate conflict resolution
• Manage employee benefits and compensation programs
• Ensure compliance with all applicable HR laws and regulations
• Keep up-to-date with industry trends and best practices in HR

• Bachelor's degree in Human Resources or related field
• Minimum of 5 years of experience in HR management
• Strong knowledge of HR laws, regulations, and best practices
• Proven leadership and team management abilities
• Ability to handle local community
• Experience with HRIS systems