Total 2 sales advisor job vacancies in Information Technology category in Kapasari, Genteng, KOTA SURABAYA, JAWA TIMUR, Indonesia

• Managing technical team capabilities report and plan
• Preparing technical support team performance reports
• Assisting the Sales team both in presales and post-sales
• Understanding customer's requirements and needs and able to provide the right solutions
• Training, mentoring, evaluating, and motivating the team
• Assign and monitor the workload, set the goals and standards, and provide feedback and guidance
• Communicate the customer needs and expectations, report the performance and issues, and coordinate the resources and solutions
• Handle complex or escalated customer complaints, troubleshoot technical problems, implement policies and procedures, and ensure compliance with quality and security standards

Responsibilities

• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Monitoring and lead sales team to achieve their target
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  

Job Requirement:

• Candidate must possess at least Bachelor's Degree in related field
• At least 7-10 years of working experience in the related field such as, ISP, Telco, System Integrator, etc
• Experienced upon handling customer in several segment : ISP, Wholesale, Government, Financial Management and Hospitality
• Have experience in Sales Strategy
• Good leadership skill
• Good communication and negotiation skills
• Work Location : Surabaya - East Java