Technical Services Specialist - Automotive Solutions, Graphics Solutions
5 months ago
ABOUT YOUR ROLE:You will have two primary responsibilities; The training curriculum, execution and ongoing market support of Avery Dennison &..
ABOUT YOUR ROLE:
You will have two primary responsibilities;
- The training curriculum, execution and ongoing market support of Avery Dennison & Mactac branded products for the Thailand and Vietnam countries specializing in Paint Protection Film (PPF), Wrapping films (SWF, UWF) and Automotive Window Films (AWF).
- Managing the Training & technical support with our Technical, Marketing & Commercial organizations.
The purpose & scope of the role:
- Be integral to the Automotive Solutions segment for Thailand and Vietnam by driving customer-focused value-added services, application & warranty support and internal/external training programs aligned with local business strategy.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Technical lead and support the implementation of the Automotive Solutions strategy across Thailand and Vietnam
- Develop and deliver market-leading PPF, SWF and Automotive Window Film application workshops, providing up-to-date and relevant content and practical skills to users of Avery Dennison products.
- Manage the Training & technical support in collaboration with Technical, Marketing & Commercial stakeholders.
- Lead internal technical upskilling of our Technical, Marketing & Commercial teams in the areas of PPF, SWF and AWF applications.
- Technical lead for the development and management of template design and maintenance
- Assess critical warranty claims, identify root causes and develop corrective action plans
- Participate in workshops, seminars, and training-related events within the Automotive industry for professional development
- Support the implementation and certification of the Specialist Converter and Installer Network throughout Thailand and Vietnam
- Regularly research the latest training trends and resources within the Automotive industry
- Undertake and deliver on objectives for special new product introduction, application and research projects as required
- Drive quality initiatives ensuring total quality satisfaction for our customers.
- Actively support the Avery Dennison ICS Warranty Program by qualifying and issuing ICS Warranties in Thailand and Vietnam for programs identified by sales and marketing staff.
- Support the evaluation in qualifying raw materials & new products by understanding customer needs and evaluation (VOC) for locally, regionally or globally manufactured products
- Review and produce technical documentation for Thailand and Vietnam; Including Product Data Sheets and Instructional Bulletins
- Recommend processes and procedures for Technical support for distribution and converter customers in conjunction with Technical Marketing, Sales & Marketing teams
- Produce monthly, quarterly and annual reports in relation to technical activities.
- Joint field calls with strategic customers to help deliver incremental business through targeted share-gain programs
- Build & maintain professional and regular contact with Divisions overseas U.S, Europe and Asia Pacific to ensure relationships and information flow
- Interstate and international travel for training, conferences and meetings will be required up to monthly
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