Total 5 sales support specialist job vacancies in Information Technology category in kapasari genteng kota surabaya jawa timur indonesia

• Memberikan support / supervisi terkait produk dan teknis pemasangan produk kepada pelanggan, baik untuk segment Project maupun Retail.

• Mendiagnosis dan menyelesaikan masalah teknis yang dihadapi oleh pelanggan secara efisien dan efektif.
• Memberikan training produk, baik kepada team internal perusahaan maupun eksternal perusahaan.
• Bekerja sama dengan pihak pabrik maupun pihak ke 3 untuk melakukan pengujian produk sesuai dengan kebutuhan Perusahaan.
• Melakukan kunjungan reguler ke project maupun retail sebagai bentuk after sales service.

• Pendidikan minimal S1 Teknik Sipil, Material Science, atau program studi terkait
• Pengalaman kerja minimal 3 tahun sebagai technical support dari industri building material
• Memiliki kemampuan komunikasi dan presentasi yang baik.
• Memiliki kemampuan analisa dan problem solving yang baik.
• Bersedia bekerja di Surabaya dan siap untuk melakukan perjalanan dinas jika diperlukan.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

• Managing technical team capabilities report and plan
• Preparing technical support team performance reports
• Assisting the Sales team both in presales and post-sales
• Understanding customer's requirements and needs and able to provide the right solutions
• Training, mentoring, evaluating, and motivating the team
• Assign and monitor the workload, set the goals and standards, and provide feedback and guidance
• Communicate the customer needs and expectations, report the performance and issues, and coordinate the resources and solutions
• Handle complex or escalated customer complaints, troubleshoot technical problems, implement policies and procedures, and ensure compliance with quality and security standards

• Melakukan kegiatan pemeliharaan EDC untuk memastikan EDC dapat digunakan dengan baik.
• Melakukan pengisian form maintenance secara lengkap, menyusun bukti tes transaksi, untuk diberikan kepada Admin Support. 
• Melakukan training kepada merchant mengenai produk serta penggunaan EDC agar merchant dapat menggunakan EDC dengan benar.

- Lead on numerous improvement and process excellence projects aimed at technology development.

- Periodically collecting and analyzing data from the field to capture issues related to process and quality findings.

- Using statistical analysis or simulations to analyze the information to define operational problems, develop improvement plan, 

and develop practical solutions.

- Provide comphrenhsive solution regarding the operational improvement with challenging timelines.

- Manage and prioritize multiple projects simultaneously by organizing own time and team resources to ensure activities are 

completed as per project timeline.

- Communicate effectively with partners to maintain agreement on project plans and obtain support from colleagues where necessary within departments or other departments.