Total 10 restaurant supervisor job vacancies in Others category in batam batam city

Join AYANA Hospitality as a Front Desk Supervisor at our prestigious AYANA Midplaza in Jakarta! In this key role, you will lead the front desk team to deliver an exceptional guest experience from the moment they arrive until they depart.

Your responsibilities will include overseeing front desk operations, managing guest check-ins and check-outs, addressing guest inquiries and complaints, and ensuring all front desk staff provide excellent service. Additionally, you will be responsible for training and mentoring team members and ensuring compliance with hotel policies and procedures.

If you are a passionate leader with a commitment to hospitality excellence and a knack for creating memorable experiences for our guests, we want to hear from you!

• Proven experience as a Front Desk Supervisor or similar role in hotel management
• Strong leadership and communication skills
• Familiarity with hotel management software, particularly OPERA
• Excellent problem-solving skills and the ability to work under pressure
• A degree in Hospitality Management or related field is preferred

Tanggungjawab Kerja:

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th

3. Memiliki pengalaman min 2 tahun di Micro Finance atau terkait

4. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

5. Mempunyai motor untuk digunakan bekerja

6. Dapat bergabung secepatnya

7. Siap di tempatkan di Selaparang

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya :

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To be responsible for overall co-ordination and management of construction projects including progress, logistics, quality, cost and client relations
• To coordinate between client, architects and consultants
• To monitor the use of site labour, materials and plant resources in accordance with the project cost budget
• To manage the implementation of the master programme, manpower, materials & plant schedules
• To ensure all short-term programmes are properly reviewed and communicated to all parties concerned
• To ensure proper safety conduct and standards of all site operations
• To provide effective and efficient site administration, meetings and reporting
• To plan and organize various statutory inspections
• To act as client representative, managing the daily running of the project
• To facilitate progress meetings and produce project reports
• To update the master programme
• To facilitate site meetings and inspections to report on quality and progress ▪ To manage other consultants and the professional team
• To assist with the procurement and appointment of other consultants as needed

• Prepare process related documents such as work instructions for management
• Design experiments to investigate the root causes of material problems
• Investigate process and quality issues and devise long-term solutions
• Establish, improve and maintain high standard SOPs to reduce/eliminate variation in operations
• Coordinate with superior for section production improvement
• Monitoring yield from each process and delivery yield
• Responsible in achieving productions targets and quality standards of production with the right quality level.
• Identify improvement opportunities and work on them with his team

AYANA Hospitality is currently seeking a highly motivated and customer service-oriented individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.

As a Front Desk Supervisor, you will greet guests, assign rooms, handle complaints, and assist with check-in and check-out procedures. You will also be responsible for providing information about our hotel, amenities, and services, as well as up-selling additional facilities when appropriate.

We are looking for someone with excellent communication and problem-solving skills, as well as the ability to multi-task and work well under pressure. Previous experience in a similar role in a large luxury resort is preferred.

• Minimum of 2 years experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role

You will be at the front seat in delivering the best service and experience to our customers through retail.  Responsible for end-to-end operational and customer excellence, people development, assortment, and financial profitability for a cluster of stores. Through an establishment of a positive culture, clear expectations and policy, and procedural implementation - the Area Supervisor is expected to have great grit in performance analysis and measurable action plan through collaboration between all stakeholders to develop operational efficiency and scalability. This role will be integral to the success of Love, Bonito especially as we continue to expand our retail reach in Indonesia over the next few years. Reporting directly to the Assistant Retail Manager, you will analyse, interpret, and report operational business results to ensure that the overall success of a cluster of stores is attained.

Main Responsibilities

Team Management & Leadership

• Together with the Assistant Retail Manager building a strong and high performing retail store team to achieve the desirable and targeted KPI and store metrics target, improve store and team productivity, and to ensure the profitability of all stores.
• Strategize manpower resource planning and management for all stores (including but not limited to oversee shift schedules, retail staff budgeting, monitor the performance of team productivity and efficiency, socialise employment SOPs, and implement disciplinary metrics) to achieve optimal staffing levels and build a high performing retail store team.
• Set standards and objectives for store teams to ensure the team provides seamless customer experience and operational process; inspire and enable the team to provide a top notch and LB service to all customers through training and mentoring with the Retail Trainer.

Retail Performance & Operational Excellence

• Responsible for the achievement of all stores' performance targets by monitoring daily/weekly/monthly/yearly performance, identifying the challenges in the floor, and providing insights and actionables initiatives to ensure all performance metrics achievements.
• Implement, monitor, and evaluate general store administration/operational aspects to ensure compliance with policies and procedures in Love, Bonito, and to increase store productivity and efficiency.
• Monitor retail store customer experience (including customers inquiries and complaints), facilitate escalated complaints and solutions findings, and develop strategies to enhance the customer experience to ensure retail store customer satisfactions.
• Collaborate closely with the Operations and Merchandising team to understand the customer type of Love, Bonito stores and allocate the right assortment to drive the overall performance of the store.
• Maintain attractive store conditions, by working closely with the Visual Merchandising team, to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches, develop strategies to enhance future sales, and evaluate the performance.
• Collaborate closely with Assistant Retail Manager for the brainstorming and execution of campaigns, events, improvements, and store openings. 
• Responsible for retail marketing initiatives analysis, execution, and evaluation to improve overall performance metrics and gain awareness.
• Identify business opportunities and actively engage in anticipating business impact or roll out plans; provide input in developing effective and scalable solutions to improve operational efficiency.

Requirements & Experiences :

• Minimum 3 years of experience in the retail industry, preferably in fast fashion. 
• Minimum 2 years of experience in managing a retail team(s) - both front and back of house. 
• Minimum diploma degree in finance/communications/marketing/merchandising.
• Moderate knowledge in Visual Merchandising and able to implement a creative visual merchandising strategy to optimise layout, display-in-store is preferred
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better. 
• Strong leadership and interpersonal skills with a proven ability communicate across different levels of an organisation
• Distinct communication skills, to include a willingness to offer positive and negative feedback as needed
• Data centric and tech-savvy. 
• Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends
• Able to work a schedule that reflects the business levels and needs of the stores. 
  

What you should be :

• A Love, Bonito ambassador who believes in and embodies our culture and core values.
• Good understanding and huge passion for retail women fashion apparel business.
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching, and mentoring a strong team of 100 people. 
• A performance-driven attitude with a hunger and thirst for results and sales. 
• A high degree of professionalism, work ethic, grit, judgement, and keen attention to detail.
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders.
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship. 
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Sukabumi/Cianjur;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Sukabumi/Cianjur dan Remote Working (WFH).

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Jakarta;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Jakarta dan Remote Working (WFH).

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Cirebon;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Cirebon dan Remote Working (WFH).

• Generate leads for SME financing that includes qualifying leads, retaining and expanding existing relationships, and following up inquiries from potential SME leads, especially for Consumer Goods Distributors customer/potential customers.
• Identify borrower’s needs, which may create unique, innovative, and high-value customer solutions.
• Present and pitch products to potential customers and negotiate the terms and conditions.
• Undertake and log comprehensive fact finds with both existing and new clients, establishing the key specific business needs, benefits sought, and any potential barriers to sale
• Take an active involvement and assist in the preparation of any major project and partnership tender as required.