Total 6 senior manager job vacancies in Others category in Indonesia - Remote

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·        Memastikan berjalannya operasional Armada Pelayaran terkait Kesiapan Mesin, Maintance dan Perbaikan.

·        Mengkordinir pekerjaan Crew Engine di setiap Armada Kapal

·        Melakukan Review dan persetujuaan terkait permintaan dari crew/kapal

·        Mengkordinir terkait pemenuhan Purchase Request dalam pengadaan spare atau kebutuhan perlengkapan mesin kapal di setiap Armada

·        Melakukan pengecekan dan pemantauan mesin kapal di setiap armada

·        Melakukan pembuatan rancangan perbaikan mesin kapal

·        Melakukan dan mengkordinir perbaikan mesin di atas kapal dengan Purchasing, OS, Crew Engine dan Tim Mekanik

·        Melakukan review dan laporan rutin terkait peforma kapal, kerusakan mesin dan perbaikan kapal kepada tim operasional dan pimpinan.

1. Membantu dalam proses seleksi, pelatihan, dan pengembangan staf Front Office untuk memastikan mereka mencapai potensi maksimal mereka.
2. Mendukung upaya pengembangan Sumber Daya Manusia dengan merencanakan, mengorganisir, mengarahkan, dan memotivasi staf Front Office serta membantu dalam pengendalian pengeluaran dan kinerja.
3. Memastikan bahwa layanan yang diberikan oleh staf Front Office memenuhi atau melebihi kebijakan dan prosedur yang telah ditetapkan, serta mencapai tingkat kepuasan dan kenyamanan tamu yang tertinggi.
4. Membantu mengontrol penjualan kamar untuk memaksimalkan pendapatan dengan menerapkan teknik manajemen hasil yang efektif.
5. Memeriksa kamar tamu dan area publik untuk memastikan standar kebersihan dan kerapihan tetap terjaga.
6. Memantau status kamar dan menjaga komunikasi yang jelas dengan Departemen Housekeeping serta semua departemen lain di properti.
7. Menguasai kategori kamar, tarif, fasilitas, dan layanan yang tersedia di properti.
8. Menerapkan semua prosedur pengendalian kunci dan berpartisipasi dalam semua hal yang berkaitan dengan keamanan kamar tamu.
9. Mengetahui semua prosedur darurat dan kebakaran serta memastikan bahwa seluruh staf Front Office mendapatkan pelatihan yang lengkap.
10. Membantu Hotel Manager dan menyelesaikan tugas-tugas administratif serta proyek khusus sebagaimana diminta oleh manajemen.
11. Melaksanakan tugas lain yang ditugaskan oleh Front Office Manager atau Hotel Manager.

Sesuai dengan Job Deskripsi Pekerjaan

The incumbent will be responsible for all CRM activities for Indonesia. This includes analyzing, monitoring, implementing, and reporting on Dior's Customer Relationship Management programs and initiatives while continually striving to increase the efficiency of these programs to improve results.

Main Responsibilities

DATA ANALYZING & MONITORING

• Track and report CRM KPIs monthly to help the sales team, training team, and store managers be aware of their performance and take action to achieve CRM goals.
• Analyze data to develop new tactical mechanisms (e.g. Recruitment campaigns, repurchase campaigns) or CRM program improvements to achieve CRM goals.

DATABASE MANAGEMENT

• Work with Beauty Consultants and Retail team to ensure proper update of client information.
• Ensure proper client migration (POS assignment, BC assignment) should any changes such as store closure, store opening, or transfer of BCs occur.

CLIENT COMMUNICATION / GIFTS MANAGMENT

• Execute communication campaigns that support overall brand goals and product launch/animation objectives.
• Oversee, implement, and track gifting and samples (gift and samples), including forecasting and proper allocation to stores.

CLIENT ENGAGEMENT EVENTS

• Execute in-store client events to drive retention and increase overall client average spend.
• Initiate and run client events, which can help to enhance clients’ overall brand love.
• Work with the product marketing team to communicate events that support the overall product campaign objective (e.g., recruit existing non-skin clients for skincare).

OTHERS

• Work on prospect recruitment through setting clear objectives with retail team for each animation.
• Work with Retail Team to ensure proper roll out of Dior Satisfaction Meter to all stores.
• Ensure proper handling of customer complaints and service recovery.
• Launching CRM driven initiatives locally.
• Manage budget relating to CRM activities.

Job Overview
Manages a team of entry-level employees.
Develops and communicates plans and priorities to meet team performance and results requirements.

Essential Functions
• Manages a team of entry-level employees.
• Develops and communicates plans and priorities to meet team performance and results requirements.
• Establishes team processes, goals, and procedures and tracks performance.
• Informs and influences decision-making at the management level.
• Provides coaching and guidance on job performance and career development to direct reports.

Qualifications
• Bachelor's Degree Computer Science, a related field, or equivalent experience

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com