The Collection Staff will be an integral part of our Accounting Department, responsible for managing the company's accounts receivable and ensuring ti..
The Collection Staff will be an integral part of our Accounting Department, responsible for managing the company's accounts receivable and ensuring timely collection of outstanding debts. This role requires a detail-oriented individual with excellent communication skills and a proactive approach to resolving payment issues.
Key Responsibilities:
Contacting customers via phone, email, and mail to follow up on overdue payments.
Negotiating payment plans and settlements with delinquent accounts while maintaining positive relationships with customers.
Updating customer records and payment status in the accounting system accurately and promptly.
Collaborating with the teams to address customer inquiries and resolve payment disputes.
Generating reports and analyzing data related to accounts receivable aging to identify trends and areas for improvement.
Recommending strategies to minimize bad debt risk and improve overall collections efficiency.
Assisting with month-end and year-end closing activities related to accounts receivable.
Qualifications:
Min D3 in Accounting, Finance, Business Administration, or related field preferred.
Proven experience working in a collections role, preferably in a corporate environment.
Strong understanding of accounting principles and practices, particularly in accounts receivable management.
Excellent English communication skills, both verbal and written, with the ability to effectively negotiate and resolve payment issues.
Proficiency in using accounting software and MS Office applications, particularly Excel for data analysis.
Highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Ability to work independently and collaboratively as part of a team, demonstrating professionalism and integrity in all interactions.
