Total 4 cash management officer job vacancies in PR / Media / Communications category in Indonesia

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Attend to inquiries requested by the guests regarding facilities provided and everything else.
• Check if adequate welcome amenities are available for everyone whose arrival is on the list.
• Attend to VIPs(Very Important Persons) with more attention and hostility.
• Maintain a polite and humble personality while attending to the guests.
• Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
• Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
• Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
• Ensure maintenance of proper information in the database.
• Work in close coordination with the manager and get in touch with him whenever needed.

• Should be well-versed with skills pertaining to the operation of computers PMS.
• Must possess work experience in the same field for at least 1 years.
• Should be holding a degree in hospitality management and/or related areas.

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer for our AYANA Komodo resort. As a Guest Relation Officer, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable stay at our resort.

Responsibilities

• Welcome and greet guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
• Handle guest enquiries, requests, and complaints, providing timely and appropriate resolutions
• Coordinate with other departments to fulfill guest needs and preferences
• Provide information to guests about the resort facilities, services, and local attractions
• Promote and upsell resort amenities, packages, and promotions

• Previous experience in a similar role in the hospitality industry
• Excellent communication and problem-solving skills
• Customer service oriented with a positive attitude
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of hotel management software and Microsoft Office suite
• Fluency in English and additional languages is a plus
• Flexibility to work in shifts, including weekends and holidays

• Orchestrate, assist and implement all special needs, requests and preference information as outlined under job overview for deliver to guest
• Daily house court and expected arrivals/departures (particularly VIP’s)
• Schedule daily group activities, name and location of meeting/banquet rooms.
• Provide welcome drink & chilled towel for arrival guest also guest in need.
• Monitor out look and follow up request.
• Courtesy call one day prior guest check out to anticipate and arrange guest needs.
• Maintain complete knowledge of property features and services, hours of operations, hotel restaurants concepts menu, price range, dress code and ambiance, room types, numbers, names, layout, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions.
• Maintain complete knowledge and comply with all hotel and departmental policies & procedures.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Legibly complete requisition for additional supplies / materials and submit to manager.
• Set up work station with necessary supplies; maintain cleanliness throughout shift
• Energize the Guest Relations process in daily contact with other departments
• Contribute to the warm welcome and fond farewell process
• Pre contact arriving group (travel agent related) one day prior arrival and continue the next day to ensuring check in process and warm welcome exceed guest expectation
• Participate and contributing to the resort sustainability program through education, interaction and suggestion

• Has experience in a similar Position at 5-start Resort
• Has Good communication and Interpersonal Skill
• Has related license, certificates and (or) diploma to support candidate's qualification