Total 4 job vacancies by AYANA Hospitality

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Attend to inquiries requested by the guests regarding facilities provided and everything else.
• Check if adequate welcome amenities are available for everyone whose arrival is on the list.
• Attend to VIPs(Very Important Persons) with more attention and hostility.
• Maintain a polite and humble personality while attending to the guests.
• Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
• Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
• Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
• Ensure maintenance of proper information in the database.
• Work in close coordination with the manager and get in touch with him whenever needed.

• Should be well-versed with skills pertaining to the operation of computers PMS.
• Must possess work experience in the same field for at least 1 years.
• Should be holding a degree in hospitality management and/or related areas.

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and maintain a good relationship to guests within the Hotel, Apartment and Tenant. Supports the tracking and resolution of service issues.

• Hands-on experience with Hotel Management software (PMS)
• Bachelor's degree in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
• 1 or 2 years experience in similar position
• Strong affinity for and commitment to the hotel industry
• Strong market sense and results orientation
• Understanding of all hotel management best practices and relevant laws
• Willing to be placed in Karawang

AYANA Hospitality is seeking a talented and creative Social Media Content Creator to join our team. As a Social Media Content Creator, you will be responsible for developing and executing engaging and visually appealing content for our various social media platforms. You will work closely with the marketing team to create content that aligns with our brand image and resonates with our target audience.

Responsibilities

• Create compelling and innovative content for our social media platforms including Instagram, Facebook, Twitter, and TikTok.
• Produce high-quality photos, videos, and graphics that meet our brand standards and guidelines.
• Collaborate with the marketing team to brainstorm and develop creative ideas for social media campaigns.
• Stay updated on social media trends and best practices to ensure our content is relevant and engaging.
• Engage and interact with our social media community by responding to comments and messages in a timely and professional manner.
• Track and analyze the performance of our social media content using analytics tools and make data-driven recommendations for improvement.

• Bachelor's degree in marketing, communications, or a related field.
• Proven experience in creating content for social media platforms.
• Proficiency in using photography and videography equipment and editing software.
• Strong creative thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of social media trends and best practices.