Guest Relation Officer - Japanese Native | Delonix Hotel Karawang
3 months ago
Prepare a proper list after gathering the arrival and check-in information of all the guests. Attend to inquiries requested by the guests regarding ..
- Prepare a proper list after gathering the arrival and check-in information of all the guests.
- Attend to inquiries requested by the guests regarding facilities provided and everything else.
- Check if adequate welcome amenities are available for everyone whose arrival is on the list.
- Attend to VIPs(Very Important Persons) with more attention and hostility.
- Maintain a polite and humble personality while attending to the guests.
- Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
- Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
- Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
- Ensure maintenance of proper information in the database.
- Work in close coordination with the manager and get in touch with him whenever needed.
- Should be well-versed with skills pertaining to the operation of computers PMS.
- Must possess work experience in the same field for at least 1 years.
- Should be holding a degree in hospitality management and/or related areas.
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