Total 2 job vacancies by AYANA Hospitality

The SAP Master Data and Quality Assurance Specialist is responsible for the management and integrity of master data within the SAP environment, including controlling Master Data Requests to ensure that data entries are not duplicated and meet completeness standards. This role involves standardizing master data naming conventions according to established standards and providing low-level support for simple issues, such as re-uploading Merchant Statement Report(MSR) and checking Account Statement data. Additionally, the specialist will update the AI Ayana Hospitality data, including user manuals, and strive to learn new aspects of daily SAP operations, such as understanding SAP and SAP Fiori Authorization. This role also includes maintaining a list of transactions for the Cash Journal, learning the Purchasing Flow to assist with operational issues, and providing training on new features to users to enhance their knowledge of SAP.

Key Responsibilities:

·       Master Data Management:

o   Oversee the creation, maintenance, and governance of master data (e.g., customer, vendor, material, and financial data) within the SAP system.

o   Develop and enforce data quality standards and data governance policies to ensure consistent and accurate master data.

o   Collaborate with business units to gather requirements and document data definitions, structures, and relationships.

·       Quality Assurance:

o   Establish and implement quality assurance processes to monitor data integrity across the SAP system and related applications.

o   Conduct regular data quality audits and assessments to identify and resolve data discrepancies or issues.

·       Process Improvement:

o   Identify opportunities for continuous improvement in master data management processes, tools, and techniques.

o   Work with IT and business teams to streamline data entry, data migration, and data cleansing activities.

o   Lead projects focused on data migration, transformation, and integration within SAP and other systems.

·       Documentation:

o   Maintain comprehensive documentation of master data processes, data quality standards, workflows, and data governance policies.

o   Ensure that all procedures are well documented and accessible for training and reference.

·       Training and Support:

o   Provide training and guidance to end-users on master data processes, tools, and best practices.

o   Act as a key point of contact for master data inquiries and provide low-level support in resolving data-related issues.

o   Collaborate with IT support teams to troubleshoot and resolve system issues related to master data.

·       Compliance and Documentation:

o   Ensure compliance with regulatory requirements and internal policies related to data management and quality.

o   Document data management procedures, workflows, and data lineage to maintain a clear understanding of data flow and usage.

o   Stay updated on industry standards and trends related to master data management and quality assurance

·        Bachelor's degree in Information Technology, Business administration or a related field

·        Proven experience as ERP user, preferably SAP. Strong understanding of Data Management principal and workflow.

·        Excellent analytical, problem solving and communication skills. 

·        Strong organizational skills and the ability to manage multiple priorities and projects effectively.

·        Minimum of 2 years experience as ERP user, preferably SAP

The Quality Manager at Delonix Hotel by AYANA Hospitality plays a pivotal role in ensuring that our operations and services meet the highest quality standards. You will be responsible for developing, implementing, and monitoring quality control processes across all areas of the hotel to guarantee compliance with both corporate and international standards. If you have a keen eye for detail, a passion for excellence, and the ability to lead teams effectively, we invite you to join our dynamic environment where quality is at the forefront of everything we do.

Key Responsibilities:

• Establish and maintain effective quality management systems and processes.
• Conduct regular audits and assessments to ensure compliance with quality standards.
• Analyze quality performance data, initiate corrective actions, and drive continuous improvement.
• Provide training and support to staff on quality standards and procedures.
• Collaborate with various departments to enhance service delivery and operational efficiency.
• Develop and implement quality improvement initiatives that align with business goals.
• Act as a point of contact for quality-related issues and customer feedback.
• Prepare reports and presentations for management reviews.
• Participate in the development of strategic quality objectives.
• Perform other related duties as assigned.

• At least 3 years of experience as a Quality Manager in a luxury hotel or similar environment.
• Strong understanding of quality management principles and methodologies, including Lean and Six Sigma.
• Excellent analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written, in English.
• Proven ability to lead and motivate teams towards achieving quality goals.
• Familiarity with compliance requirements and audit processes.

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field. A Master's Degree is a plus.
• Proficiency in quality management software and data analytics tools.
• Strong project management skills and ability to handle multiple tasks in a fast-paced environment.