Total 12 quality assurance control job vacancies in Quality Assurance / Control category in north jakarta north jakarta city

• Conduct quality assurance (QA) and post disbursement review in Branch process to ensure the process is comply with SOP
• Provide recommendation for Branch and monitoring implementation of action plans
• Conduct risk related (operational risk & credit risk) training in Branch
• Continuous review of existing business processes and coordinate with related parties to conduct process improvements

• Should have at least 2 years experience as quality assurance/risk & control/internal audit in financial industry, preferably from micro business related
• Bachelor’s degree graduate
• Strong communication skill
• Good in internal control
• Good analytical skill and problem solving
• Strong knowledge in micro segment credit process
• Willing to be based in/willing to relocate to Kalimantan
• Willing to travelling all region in Indonesia

• Develop and execute test plans, test cases, and test scripts for web and mobile applications.
• Conduct thorough testing of new features, enhancements, and bug fixes to ensure product quality.
• Identify, document, and track bugs using issue tracking tools (e.g. Clickup/Jira) and collaborate with developers to resolve issues.
• Create and maintain automation for regression testing to validate software functionality and performance.
• Create and maintain automation for acceptance test
• Work closely with cross-functional teams to understand product requirements
• Contribute to the development and improvement of QA processes, tools, and methodologies.
• Provide timely and accurate reports on test results, defects, and overall product quality.

• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience as a QA Engineer or similar role, preferably in web and mobile application testing.
• Understand basic terminal/command prompt + git, how to run a binary in terminal,
• Strong knowledge of software QA methodologies, tools, and processes.
• Solid understanding of Agile development methodologies.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and a passion for ensuring product quality.
• Effective communication and collaboration skills.
• Open to learning new technologies and automation for testing
• Strong sense of prioritization and product quality ownership
• Strong documentation skills
• QA automation skills is a plus

Tools:
Required:

• Terminal/Command Prompt
• Github
• Postman (or other similar tools)

Optional:

• Katalon (or similar)
• Selenium (or similar)
• Hammerflux (load testing)
• Cucumber
• GraphQL (Altair)
• Bug Management Software (Qase.io, etc.)

• Planning, improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Leading and coaching other QA engineers to grow to their utmost potentials
• Responsible in creating and maintaining the QA processes: setting service standards, ensuring processes comply with standards, writing technical and management reports, determining training needs
• Growing and innovating continuously with us

• Experience with testing automation tools and frameworks: BDD, TDD, Robot Framework, Katalon Studio, Selenium, Cucumber, Gherkin
• Knowledge and understanding of modern development techniques (BDD, TDD, DDD), branching strategies (gitflow, feature branches/flags, trunk-based development) and CI/CD
• Experience with Linux system and Linux administration: CentOs, RHEL, Ubuntu, Secure Linux
• Knowledge and understanding of Docker, VM, Cloud and Orchestration: GCP, AWS, Kubernetes
• Understanding the need for testing automation at all levels: from database to UI from unit tests to user acceptance tests
• Experience leading a testing team: coaching, mentoring and growing people
• Bachelor's Degree (preferably in Computer Science / Information Technology)
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out of the box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

Extra plus for:

• ISTQB and/or other capability certification
• Has a good track record proven by work portfolios in Startup or Fintech
• Has experience in lending or e-commerce business
• Previous experience working as: Software Developer, QA Engineer

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

• As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

• Monitoring and responsible for the overall Quality Assurance Process

• Liaise with QA Ops Manager regarding operation daily

• Review quality assurance policies and procedures

• Develop, recommend and monitor corrective and preventive actions

• Update internal policy & SOP based on new regulations from regulator

• Prepare reports to communicate outcomes of quality activities

• Identify and organize training needs to meet quality standards

• Coordinate collaborations with other departments.

• Conduct Internal and External calibration

• Monitoring and developing team performance and coaching team if needed

• Perform a quality assurance (QA) and post disbursement review on Embedded lending
• loans to ensure the process is done accordingly and detect irregularities and indications of fraud
• Reporting for internal and external parties overview in a timely and accurate manner.
• Ensure and validate credit documentation is administered and centralized
• Review business processes and give recommendation(s) to enhance the process.

• Minimum 1 years of relevant working experience in credit and/or credit operation,
• preferably from start-up/tech company or financial industry.
• Good knowledge on Unsecured loan process and policies and business
• Willing to learn and travel occasionally
• Excellent communication skills and stakeholders’ management.
• Meticulous, critical, strong analytical skills and problem solving.

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.