Total 6 service operations manager job vacancies in Quality Assurance / Control category in West Jakarta, West Jakarta City

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors. 

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

You'll join our Indonesia Compliance Payments Team, playing a pivotal role in establishing, upholding, and overseeing compliance with all pertinent laws and regulations. Your responsibilities will encompass fostering the company's commitment to corporate governance, maintaining internal policies and documentation, and preparing relevant compliance reports for daily business operations. Additionally, you'll offer support to various teams, ensuring their adherence to regulatory requirements. Your diligence will contribute to the company and our related subsidiaries remaining fully compliant with all applicable Indonesia laws and regulations.

What you'll do:

• Develop, assess, and uphold internal policies and procedures to align seamlessly with relevant laws and regulations, particularly regarding Payments.
• Oversee and maintain the company's compliance with regulatory frameworks, corporate governance standards, and internal policies, ensuring comprehensive documentation.
• Facilitate communication between the companies, regional teams, consultants, investors, and auditors on compliance/ payments-related matters.
• Scrutinize company procedures and reports to proactively identify potential risks and compliance issues.
• Manage regulatory reporting frameworks meticulously, ensuring timely submissions and prompt response to any ad-hoc requests from regulatory bodies.
• Ensure the rigorous implementation of Anti-Money Laundering and Counter-Terrorism Financing (AML and CFT) programs in compliance with applicable regulations.
• Conduct compliance awareness programs and training sessions for internal stakeholders.
• Prepare compliance/payments-related reports adhering to relevant guidelines and standards.
• Execute the objectives and key results (OKRs) outlined by the risk and compliance team,
• Take proactive steps to achieve departmental and managerial targets, aligning efforts with organizational goals.

• Hold a Bachelor's degree in law, accounting, economics, or a related field from a reputable university.
• Possess a minimum of 7 years' experience as a Compliance or Internal Audit staff member in financial/compliance/payments services.
• Demonstrate a strong understanding of the fintech payments industry, multi-finance, and/or banking & finance.
• Proficient in OJK regulations, including KYC and AML/CFT procedures.
• Fluent in both written and spoken English.
• Exhibit outstanding communication and interpersonal skills.
• Possess an analytical mindset coupled with excellent organizational abilities.
• Uphold a high degree of professional ethics and integrity.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.  
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. 
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.  
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform 
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity  

In this role, you are the main person in charge of all regulatory and internal policy compliance activities in the company. You will play a critical role in supporting new business development, new products, and ensuring business continuity by ensuring compliance to applicable laws and regulations. You will be managing a small team of compliance staff, handling a couple of business units in Cermati Fintech Group.

To succeed in this role, you will need both strong analytical minds and knowledge of the regulations in the fintech/financial industry, and show communication and influencing skills towards the regulators.

• Drive key projects related to new licensing with Bank Indonesia, OJK, Bappebti, or other applicable regulators
• Stay up-to-date with new and updates to current regulations, assess and interpret the impact on our business
• Review and/or recommend updating and improving the Company policies, provisions, systems and procedures with the provisions of regulation and the prevailing laws and regulations.
• Liaise with different stakeholders to drive the necessary changes to comply with the law and regulations
• Actively develop professional network and influence within the applicable associations and regulators (AFPI, APPARINDO, AFTECH, etc)
• Ensure all routine and adhoc reports to regulators are submitted accurately and in a timely manner
• Perform or direct the internal investigation of risk compliance issues

• Prepare performance reports of the QC Team, conduct analysis, and engage in discussions with the Head of Collection on new strategies, work programs, regulations, SOPs, capacity plans, and other matters pertaining to the QC process.
• Create, execute, monitor, evaluate, and enhance programs, methodologies, and training initiatives.
• Analyze Quality Control test results and deliver feedback and interpretation to the Collection Team.
• Ensure seamless integration of all Quality Control activities within the program's work management system and technology.
• Oversee, assess, evaluate, and enhance the performance of the QC Teams to meet the KPI targets and motivate team members to attain plan goals.
• Participate in Collection Meetings with the Collection Manager.

• Bachelor's degree or equivalent experience required, with a preference for a background in finance, banking, or a related field.
• At least 2 years in a supervisory or team leadership role.
• Genuine enthusiasm for the dynamic landscape of the financial technology industry.
• Demonstrated expertise in coaching, facilitation, presentation, and team building.
• Previous experience in Agency Management is highly desirable.
• Proficiency in Microsoft Office, Google Sheets, and Google Drive is a must.
• Exceptional communication, investigation, and negotiation skills.
• Outstanding verbal and written communication skills.
• Keen attention to detail and exceptional analytical skills.
• Fluency in both Bahasa and English (preferred).

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Subject matter expert on AML/CFT, KYC issues and transactional monitoring
• Together with the team, own the regional day-to-day operational compliance tasks including payment approval, customer onboarding (including CDD and EDD) and transaction monitoring
• Conduct and review PEP/sanctions checks and adverse news screening
• Perform suspicious transaction/fraud investigation across markets and suggest next course of action
• Assist to design, evaluate, maintain internal policies, and coordinate with different department to help shape the company's approach on Compliance-Operations-Payments related matters
• Collaborate with different teams, such as sales/cs, finance and engineering team to handle client queries
• Conduct periodic review of procedures to ensure compliance process are properly documented
• Regularly assess the efficiency of control systems and recommend improvements.
• Assist in ad hoc project assigned by team leader including periodic account review, platform process improvement project, etc.
• Keep informed about industry developments, trends and best practices and assess its effect on operational processes

What we are looking for:

• Bachelor’s degree in business administration, finance or relevant field
• 2+ years of operations, compliance and/or KYC experience, ideally within financial services or payments industry
• Good knowledge of industry processes and regulations
• Experience in an international and English-speaking environment
• Experience in a regulated financial institution (FinTech Company is a plus)
• Attention to details and hands on attitude able to complete tasks with tight deadlines
• An analytical mindset with excellent organizational skills
• Strong critical thinking, problem solving and communication skills
• Sound judgment and strong sense of ethics

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity