Total 3 Manager level Quality Assurance / Control job vacancies in negeri sembilan

AYANA Hospitality is looking for a dedicated and experienced Quality and Hygiene Manager for our stunning AYANA Komodo resort. In this multifaceted role, you will oversee the implementation of high-quality standards and hygiene practices throughout the resort. You will play a crucial part in ensuring that guests have a flawless experience while upholding the health and safety protocols essential in the hospitality industry. If you are passionate about quality control and hygiene standards, and thrive in a collaborative environment, we would love to meet you.

Key Responsibilities

• Recommend hotel’s key drivers to leaders when establishing Tiger Team charters through quality GSI and Hotsos data analysis.
• Facilitate Tiger Teams meeting so that the team’s direction for improvement is aligned with hotel’s key drivers.
• Collaborate with leaders to create an initiative and execute process improvement based on operation needs or GSI data or Hotsos data.
• Facilitate departments in Performance Excellence Planning (PEP) development, assist and provide feedback through data analysis, root cause analysis and action plan formulation.
• Provide assistance to Director of Quality in a form of data analysis, planning, recommendation, initiative, and problem solving or project execution.
• Supervise Quality administrator.
• Ensure the team’s daily activity runs smoothly.
• Participate and contributing to the resort sustainability program through education, interaction and suggestion

• Bachelor degree of tourism/hospitality or equivalent
• Two (2) years experience as a Quality Manager in a 5 star hotel or luxury hotel or resort
• Has a background as an auditor or trainer in a company with ISO 9001 certified or Six Sigma or TQM (Total Quality Management) or equivalent system
• Understand project management
• Computer literate especially Microsoft Excel and Microsoft PowerPoint
• Writing and speaking English fluently

Mengkoordinasikan, menggerakkan dan memantau keseluruhan fungsi HRGA & Compliance di factory

Mempelajari dan melakukan tindakan perbaikan berlanjut pada proses-proses kerja / operasional di departemen HRGA & Compliance

Mengkoordinasikan dan atau melakukan hubungan dan komunikasi yang baik dengan Instansi Pemerintah / instansi-instansi lainnya yang terkait dengan kegiatan kepersonaliaan dan lingkungan sekitar pabrik

• Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components.
• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
• Develop and validate complex new test methods and procedures for a product or operations segment, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.
• Contribute to the identification and evaluation of current policies and business processes that are in the scope of the Quality Management System; contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures, and design of business processes; contribute to the quantification of the costs and business benefits of change.
• Follow the organization's Health, Safety and Environment (HS&E) policies, procedures and mandatory instructions, to identify and mitigate environmental risks and risks to the wellbeing of oneself and others in the workplace. Identify patterns of risky behavior within the team and take appropriate action to resolve these, escalating serious issues as appropriate.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
• Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media