This position will be placed in Jakarta
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Understand all the elements of Ocean DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Track and Trace Ocean Export Files and reporting
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Overseas communications, timely responses to emails and requests (internal and external)
- Utilize all technology tools available in the company to perform customer service and operations duties.
- Escalation of problems to Management when necessary
