Total 3 customer experience manager job vacancies in Transportation / Logistics category in o522 kc jakarta tomang tol tmt

What will you do?

As a Demand Planning & Forecasting Specialist, you will play a key role in shaping the future of our supply chain and business operations. You’ll be responsible for developing accurate demand forecasts, ensuring optimal inventory levels, and coordinating cross-functional teams to align procurement, fulfillment, and financial plans. Your insights and forecasts will directly impact our business strategies, helping us make data-driven decisions that drive growth and efficiency.

Responsibilities:

• Collaborate with the Commercial team to develop accurate and effective demand forecast models based on industry trends and demand patterns.
• Support management with risk assessments and develop strategies for mitigating potential challenges.
• Propose and implement solutions to improve the accuracy of demand forecasts.
• Clearly communicate key demand forecast elements (baseline, marketing pushes, seasonality, new area expansions, etc.) to leadership and stakeholders.
• Monitor and report on key changes in sales forecasts, budgets, and business strategies.
• Work closely with the Procurement team to develop monthly procurement plans and schedules, ensuring target inventory levels are aligned with demand forecasts.
• Coordinate with the Fulfillment team to manage capacity and schedule inbound and outbound activities.
• Collaborate with Finance to finalize monthly P&L and capital requirement plans.
• Manage the monthly demand, supply, and financial planning process.
• Lead daily cross-functional execution, ensuring monthly plans are executed smoothly.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

To ensure import operations all products are carried out effectively and efficiently, administrates and directs the transportation of the products, and makes sure that all the products have been delivered properly and on time.

Description of Duties:

• To report final order to regional, and doc Import realization
• Ensure exporter send RFI, Inv, PL / Request Inspection & its schedule, Survey Goods Based on RFI
• To ensure booking of shipment schedule, sending the shipping documents, Document checking, Cargo departed, EDI to custom & response lane, & Warehouse Receiving Report.
• To ensure invoicing process, receiving from regional, SAP invoice issuing, Finance process PIB, Payment PIB to bank
• Monitoring the shipments of import to ensure the compliance of regulations
• Monitor the update regulation relate to export import activities appropriate to the products/ field of company in order to maximize the delivery/shipment process

Education & Experience:

• Minimum Bachelor's Degree in finance, business administration, legal, economics or a similar field.
• Possessing 5 years of expertise in the same role
• Respected government institution networking is an advantage
• Strong knowledge in importation legal and license documentation
• Decisive in making decisions at critical times and whilst under pressure
• Good communicator and able to demonstrate strong negotiation skills

Knowledge and Skills:

• Solid experience in importation and regulatory and its documents

The Assistant Manager Supply Chain performs sales forecast planning (PSI planning), revenue recognition process control, logistic cost control, import/export handling, logistic scheduling, inventory management for product parts and accessories in a warehouse in line with the organizational strategy and guidelines. He/she will ensure the execution of the registration/market access process (regulatory affairs) so that product launch schedules are met, customer satisfaction is achieved including compliance with the applicable regulatory requirements.

• Making reliable sales forecast and getting consensus with Sales and Marketing as a basis of necessary inventory replenishment.
• Keeping optimal inventory level in line with sales, marketing, service requirements on monthly basis.
• Coordinate with 3PL for vessels scheduling, ETD/ETA updates, Bill of lading, document check and custom clearance updates from 3PL.
• Input inventory purchases into Stock/inventory system . Report exceptions like shortages, damages etc.
• Report on back order, short stock, excess items, slow moving inventory of products and accessories and communicate to concerned stake holders. Work on inventory optimization.
• Time to time review of logistics and warehouse operational expenses in line with monthly budget. Work on logistics supply route optimization to fulfill the demand on time.
• Execute the process of product registration and market access approval in the designated countries including providing all required documents and certificates within the specified timeframe proactively to allow “as early as possible” product registration.

• Bachelor Degree in Supply Chain or related field
• Min 5-10 years experience in supply chain
• Strong cross functional communication skills.
• Knowledge of basic INCO terms, shipping, custom requirements
• ERP Knowledge of SAP/JDE/Anaplan
• Good knowledge of import/export documentation and regulation.
• Knowledge of 3PL operations and logistics planning/scheduling is preferred.
• Proficient in the English language, both written and verbal.
• Proficient in Microsoft Office applications (Words, Excel, Pivot table)

*ALL INTERVIEWS WILL BE CONDUCTED IN ENGLISH