Total 31 executive officer job vacancies in Indonesia

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide detailed information about the amenities, areas, and venues while effectively promoting our services
• Anticipate the needs of guests and establish a positive engagement with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Handle customer complaints and escalate them to the appropriate leader when necessary
• Ensure compliance with health and quality standards

• Only for Indonesian Citizen
• Minimum of 1 year experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Hospitality appearance, honest, initiative, creative and open-minded
• Outgoing personality with excellent communication and interpersonal skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Able to work outdoors under direct sunlight; in all weather conditions
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Purchasing Officer to work with our Finance team at the finest 5-star luxury resort in Bali.

Responsibilities

• Research potential vendors
• Compare and evaluate offers from suppliers
• Negotiate contract terms of agreement and pricing
• Track orders and ensure timely delivery
• Review quality of purchased products
• Enter order details (e.g. vendors, quantities, prices) into internal databases
• Maintain updated records of purchased products, delivery information and invoices
• Coordinate with warehouse staff to ensure proper storage

• For Indonesian citizen only
• Minimum of 2 years experience in the same position in a large luxury resort
• Eloquent in English communication in both written and spoken

• Has proven working experience as Purchasing Officer
• Familiarity with sourcing and vendor management
• Has the ability to gather and analyze data and to work with figures
• Bachelor’s Degree in Accounting/Procurement Management/Supply Chain Management/ Business Economics/ Logistics

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Build and maintain relationships with clients
• Conduct sales presentations to potential clients
• Identify prospective clients and develop strategies to target them
• Collaborate with our internal teams to develop customized solutions for clients
• Prepare proposals and negotiate contracts with clients
• Keep up-to-date with the latest trends and news in the hospitality industry
• Attend industry events to network and promote our services

• Only for Japanese Expatriate
• Minimum 2 years experience in the same position or related fields in the hospitality industry; especially in handling Japanese wedding, event and catering
• Proven track of achieving targets, has strong organizational and time management skills
• A team player with leadership skills with customer-service orientation
• Exceptional communication, negotiation ability, and interpersonal skills
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a CCTV Officer to work with our Loss & Prevention team at the finest 5-star luxury resort in Bali.

Job summary

• Monitoring of all activities within the company premises to prevent intrusion/theft of company properties.

Key Duties and Responsibilities:

• Ensure proper monitoring of all activities within the company premises to prevent intrusion/theft of company properties.
• Report/escalate all violators daily appropriately as seen in the scene of the incident
• Coordinate with cctv surveillance supervisor during field observation and report all abnormalities observed
• Ensure proper maintenance of cctv equipment and troubleshooting of offline/faulty cameras daily.
• Integrity, accuracy and confidentiality of all information gained in cctv control center by quality standards and legislation to ensure implementation of various modifications for smooth running.
• Maintain proper shift handing over while running the shift.
• Ensure proper coordination with security officers, vigilante, police and the army, to prevent intrusion and stealing within the company.
• To attend related meeting.
• Maintaining the confidentiality on security matters/ official information.
• To Comply to any other assignment given by my supervisor/ in-charge.
• To proffer ideas to supervisor in improving cctv surveillance monitoring system.
• Suggest modification for betterment of cctv devices/ equipment
• ensure cctv equipment are always in good working conditions.
• Ensure compliance to ISO (QMS, EMS & OHS ) standards and statutory requirements.
• Maintain housekeeping.

Academic and Job Experience:

• Bachelor degree from a reputable institution in Engineering, Computer Science.
• Minimum of 3 experience in CCTV operations or maintenance in a Hotel industry

Skills and Competencies:

• Attention to details : Must be able to see and remember the specific details of incidents.
• Report writing
• Listening skills
• Good communication skills
• Ability to maintain CCTV equipment is an added advantage.

Join our team and be part of the continued success of Bali’s Largest Integrated Resort.

We offer exciting career opportunities for individuals with the following details:

Summary of responsibilities:

• Prepare all F&B equipment for dining experience according to standards and assign production and preparation work for all staff to complete, and review priorities.
• Take physical inventory of items for daily inventory and production charts according to department standards.
• Meet with Executive Chef to review schedules, assignments, anticipated business levels, changes, and other information pertinent to the job performance.
• Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department’s standards and delegate these tasks.
• Ensure the proper set up of all side stations in all outlets
• Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
• Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received.
• Meet with the Executive Steward to review equipment needs, banquet plate-up assistance, cleaning schedule/project status, health/safety, and sanitation follow-up.
• Participate and contribute to the resort sustainability program through education, interaction, and suggestion.

• Minimum of 2 years experience in the same position in a large luxury resort.
• Has in-depth knowledge of food safety principles and best practices, HACCP certification is desirable.
• Has strong leadership skills, trains and develops team, and is a role model.
• Eloquent in English communication in both written and spoken.
• Is well versed in project management and result-oriented.
• Diploma from Hospitality or a related major is required, Bachelor’s Degree is desirable.

AYANA Hospitality is seeking a dedicated Recruitment Officer to join our team at AYANA MidPlaza, Jakarta. The Recruitment Officer will be responsible for managing the recruitment process from job postings to onboarding, ensuring that we attract and select the best candidates for our organization.

Responsibilities

• Manage the end-to-end recruitment process including job postings, resume screening, interviews, and candidate selection
• Collaborate with hiring managers to understand departmental needs and create job descriptions
• Use various sourcing methods to attract potential candidates, including job boards, social media, and recruitment fairs
• Conduct initial phone screenings and coordinate interviews with the hiring teams
• Manage relationships with recruitment agencies and job advertisement platforms
• Update and maintain the applicant tracking system (ATS) and generate recruitment reports
• Ensure a positive candidate experience throughout the recruitment process
• Stay updated on best practices and trends in recruitment to enhance our hiring process

• Minimum of 2 years of experience in recruitment, preferably in the hospitality industry
• Strong understanding of recruitment strategies and methods
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with applicant tracking systems (ATS) and HR software
• Bachelor's degree in Psychology
• Proficient in Microsoft Office, especially Excel
• Language Requirements :
• Indonesian: excellent command of spoken and written is necessary
• English: good command of spoken and written is necessary

AYANA Hospitality is looking for an accomplished Executive Assistant Manager to join our prestigious AYANA Komodo resort. In this pivotal role, you will assist the General Manager in the efficient management of hotel operations, ensuring a seamless guest experience and maintaining high standards across all departments. The ideal candidate will bring a wealth of experience in the hospitality industry, coupled with exceptional leadership skills and a passion for guest service.

Responsibilities

• Support the General Manager in overseeing daily operations of AYANA Komodo
• Enhance guest satisfaction by ensuring all departments are aligned with hotel standards and guest expectations
• Monitor staff performance and conduct training sessions to promote professional development
• Implement operational strategies and policies to achieve business goals
• Assist in financial planning, budgeting, and resource management
• Conduct regular quality inspections throughout the premises
• Resolve guest concerns and inquiries promptly and effectively
• Participate in strategic decision-making and contribute to the hotel’s marketing initiatives

• At least 5 years of management experience in the hospitality industry
• Strong leadership and team management abilities
• Exceptional communication and customer service skills
• Proficient in hotel management systems and Microsoft Office Suite
• Ability to remain calm and composed in high-pressure situations
• Fluency in English; knowledge of additional languages is advantageous
• Bachelor's degree in Hospitality Management or a related field preferred
• Demonstrated problem-solving skills and a strong guest-oriented attitude

• Positive Working
• Great Environment
• Supportive Team Work

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Assist with daily accounting tasks such as accounts payable/receivable, invoicing, and expense tracking
• Support the preparation and analysis of financial reports, including balance sheets, income statements, and cash flow statements
• Collaborate with team members to ensure accurate and timely processing of financial transactions
• Maintain organized and up-to-date financial records in compliance with company policies and procedures
• Assist in reconciling bank statements and other financial discrepancies
• Provide administrative support as needed, including filing, data entry, and correspondence with vendors and clients
• Contribute to special projects and initiatives as assigned by management.

• Only for Indonesian Citizen
• Minimum of 1 year experience in the same position, prior experience in Accounting or Finance (particularly in a 5-star luxury resort/hotel) is an advantage
• Strong mathematical aptitude and attention to detail
• Proficiency in Microsoft Office applications, particularly Excel
• Excellent communication and interpersonal skills
• Ability to work effectively both independently and as part of a team
• Bachelor's Degree in Accounting from a reputable university

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

AYANA Hospitality is seeking a highly skilled and experienced Executive Assistant Manager to join our dynamic team. In this role, you will work closely with the General Manager to oversee the daily operations of the hotel, ensuring that all departments are running smoothly and efficiently. You will play a critical role in enhancing guest satisfaction, implementing operational improvements, and managing staff performance. The ideal candidate should possess strong leadership abilities, excellent communication skills, and a proven background in hospitality management.

Responsibilities

• Assist the General Manager in overseeing hotel operations, including guest services, housekeeping, food and beverage, and maintenance
• Ensure high levels of guest satisfaction through engagement and support of all departments
• Monitor and evaluate staff performance, providing feedback and guidance to enhance productivity
• Develop and implement operational policies and procedures to improve efficiency
• Assist in budget preparation and financial planning, ensuring cost control measures are in place
• Conduct regular inspections of the hotel to ensure adherence to quality standards
• Handle guest inquiries, concerns, and complaints in a professional manner
• Support the General Manager in strategic planning and decision-making processes

• Minimum of 5 years of experience in hotel management or a similar role within the hospitality industry
• Strong leadership and management skills, with a proven ability to motivate and guide teams
• Excellent communication and interpersonal skills
• Proficient in hotel management software and Microsoft Office Suite
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Fluent in English; proficiency in additional languages is a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred
• Strong problem-solving skills and a customer-focused mindset

• Positive Working
• Great Environment
• Supportive Team Work

AYANA Hospitality is seeking a highly skilled Executive Sous Chef to join our esteemed culinary team at AYANA Komodo. This role is pivotal in ensuring the seamless execution of kitchen operations, maintaining the highest standards of food quality and service.

Key Responsibilities

• Oversee kitchen operations, ensuring consistency in food preparation and presentation.
• Lead and mentor kitchen staff, fostering a collaborative and productive work environment.
• Develop and implement menus that reflect culinary excellence and innovation.
• Manage food costs and inventory, ensuring optimal profitability while maintaining quality standards.
• Ensure compliance with health and safety regulations and culinary best practices.
• Maintain exceptional food safety and sanitation standards throughout the kitchen.
• Assist in developing seasonal menus, taking into account guest preferences and market trends.
• Collaborate with the Executive Chef in strategic planning and operational management.
• Prepare and present high-quality dishes, ensuring exquisite dining experiences for our guests.
• Participate in culinary events and promotions, representing AYANA Hospitality.

• A Bachelor's degree in Culinary Arts, Hospitality Management, or a related field is preferred.
• A minimum of 3 years' experience as a Sous Chef or similar position in a reputable hotel or high-end restaurant.
• Demonstrated ability to lead and develop a diverse team in a high-pressure environment.
• Excellent communication and interpersonal skills, fluent in both written and spoken English.
• Strong business acumen, with a keen understanding of financial performance, menu engineering, and cost management.
• In-depth knowledge of food safety regulations and best practices; HACCP certification is strongly preferred.
• Passion for culinary arts and a commitment to delivering exceptional dining experiences.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Support and assist Senior Sales Manager for operational and administrative tasks

• Implement sales strategies

• Reply inquiries with timely manner (include FIT and Group)
• Proactively identify and pursue Sales opportunities in the assigned markets
• Establish a strong presence and achieve significant market share
• Maintain long-term relationships with assigned agencies and segments
• Executes promotions campaigns in F&B, weddings, spa, rooms, and conferences
• Collaborating with the senior sales manager to develop monthly, quarterly, semi-annual, and annual promotion budgets, formats, and objectives, being accountable for ROI

• Minimum 2 years' experience in the same position or related fields in the hospitality industry
• Proven track of achieving targets, has strong organizational and time management skills
• Proficient in administrative tasks, consistently ensuring accurate and timely completion of assignments
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

AYANA Hospitality is seeking a dynamic Sales Executive to join our team at AYANA Komodo resort, one of the most luxurious resorts in the world. As a Sales Executive, you will be responsible for generating revenue by promoting and selling our resort's BOAT (Best of All Times) service to potential clients. You will be part of a team dedicated to exceeding our guests' expectations by providing exceptional services that create unforgettable experiences.

Responsibilities

• Identifying potential clients and developing new business relationships.
• Promoting the BOAT (Best of All Times) service to potential clients and presenting its value proposition.
• Developing and implementing sales strategies to achieve targets and goals.
• Reviewing market analysis to determine customer needs, competitor activity, and market trends
• Communicating with clients to understand their requirements, providing insight into the luxury travel experience.
• Preparing and presenting sales proposals, contracts, and packages to clients.
• Participating in industry events, networking, and gathering market intelligence.

• Experience in sales and business development in the hospitality industry.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to exceed sales goals and targets.
• Customer-focused and service-oriented to provide exceptional experiences to clients.
• Knowledge of sales and marketing techniques and principles.
• Ability to work independently and in a team environment.
• Must be able to work flexible hours, including weekends and holidays.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

Administration

• Support and assist Senior Sales Manager for operational and administrative tasks

Offline sales

• Implement sales strategies

• Reply inquiries with timely manner (include FIT and Group)
• Proactively identify and pursue Sales opportunities in China markets
• Establish a strong presence and achieve significant market share
• Maintain long-term relationships with assigned agencies and segments

Digital sales

• Facilitates social media engagement and creating content in China digital channels (e.g., WeChat, Xiaohongshu, Douyin, etc.)
• Executes promotions campaigns in F&B, weddings, spa, rooms, and conferences through relevant digital and social media channels
• Engages in proactive online reputation management by surfacing relevant guest comments (positive and negative) in social media channels and responds accordingly
• Managing the MCN agencies we utilize and collaborating media partners
• Collaborating with the senior sales manager to develop monthly, quarterly, semi-annual, and annual promotion budgets, formats, and objectives, being accountable for ROI

• Minimum 2 years' experience in the same position or related fields in the hospitality industry

• Proficient in administrative tasks, consistently ensuring accurate and timely completion of assignments
• Strong organizational and time management skills
• Fluent in Mandarin, both written and spoken with a certified language test (minimum HSK 3)
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

We are looking for an Assistant Executive Housekeeper to join our team at AYANA Komodo. In this role, you will assist the Executive Housekeeper in overseeing the daily operations of the housekeeping department, ensuring that guest rooms, public spaces, and employee areas are clean and well-maintained. You will also be responsible for managing a team of housekeeping staff, training and developing them to provide exceptional service to our guests. As an Assistant Executive Housekeeper, you will play a key role in ensuring guest satisfaction and maintaining high standards of cleanliness throughout the property.

• Prior experience as a supervisor or assistant executive housekeeper in a hotel or resort setting
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to train and develop a team
• Knowledge of housekeeping procedures and best practices
• Flexibility to work in a remote and exotic location

• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Attend to inquiries requested by the guests regarding facilities provided and everything else.
• Check if adequate welcome amenities are available for everyone whose arrival is on the list.
• Attend to VIPs(Very Important Persons) with more attention and hostility.
• Maintain a polite and humble personality while attending to the guests.
• Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
• Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
• Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
• Ensure maintenance of proper information in the database.
• Work in close coordination with the manager and get in touch with him whenever needed.

• Should be well-versed with skills pertaining to the operation of computers PMS.
• Must possess work experience in the same field for at least 1 years.
• Should be holding a degree in hospitality management and/or related areas.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of responsibilities:

• Assisting Executive Hygiene Manager/Hygiene Manager to Review Food safety policy annually and report to Director of culinary and  GM for approval
• Assisting Executive Hygiene Manager to Review HACCP Manual on yearly basis
• Ensure Good Hygiene Practice Manual Book as a guidance for Food handler department are implemented on daily basis
• Participate on Hygiene walkthrough
• Established record system to support HACCP document
• Established all data and presentation for monthly hygiene meeting
• Participate on Monthly hygiene Meeting
• Participate HACCP Internal Audit.
• Assisting Executive Hygiene Manager/Hygiene Manager to review and create SOP and PP  related with hygiene
• Participate on supplier audit for Potentialy Hazardous Food
• Monitor implementation of F&B and Engineering preventive maintenance list
• Work together with Engineering to ensure organized system of pest control prevention
• Work together with HR and legal regarding all government license hat related with Hygiene
• Work with outside Laboratory to do monthly microbiology test
• Taking food samples for every banquet event that attend by a minimum of 100 pax
• Compile data for food allegation issues which occur through QIAF and report to Hygiene Manager
• Involved in all external audit that related with hygiene
• Participate and contributing to the resort Hygiene program through education, interaction, and suggestion

.

• Minimum bachelor degree in Food Engineering or Environmental Health.
• Understand HACCP, ISO 22000 or equivalent.
• Computer literate especially Microsoft Excel and Microsoft PowerPoint.
• Eloquent in English communication in both written and spoken..

As the Executive Housekeeper at AYANA Komodo, you will be responsible for overseeing the daily operations of housekeeping, ensuring that guest rooms, public spaces, and employee areas are clean and well-maintained. You will work closely with a team of dedicated housekeeping staff to ensure the highest level of cleanliness and guest satisfaction. Additionally, you will be responsible for managing the housekeeping budget and ensuring that all departmental goals are met.

• Prior experience as an Executive Housekeeper in a hotel or resort setting
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Degree in hospitality management or a related field is preferred
• Fluency in English and a second language is a plus
• Flexibility to work in a remote and exotic location

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

Administration

• Support and assist Senior Sales Manager for operational and administrative tasks

Offline sales

• Implement sales strategies

• Reply inquiries with timely manner (include FIT and Group)
• Proactively identify and pursue Sales opportunities in China markets
• Establish a strong presence and achieve significant market share
• Maintain long-term relationships with assigned agencies and segments

Digital sales

• Facilitates social media engagement and creating content in China digital channels (e.g., WeChat, Xiaohongshu, Douyin, etc.)
• Executes promotions campaigns in F&B, weddings, spa, rooms, and conferences through relevant digital and social media channels
• Engages in proactive online reputation management by surfacing relevant guest comments (positive and negative) in social media channels and responds accordingly
• Managing the MCN agencies we utilize and collaborating media partners
• Collaborating with the senior sales manager to develop monthly, quarterly, semi-annual, and annual promotion budgets, formats, and objectives, being accountable for ROI

• Minimum 2 years' experience in the same position or related fields in the hospitality industry
• Proven track of achieving targets, has strong organizational and time management skills
• Strong understanding of social media engagement and creating content in China digital channels (e.g., WeChat, Xiaohongshu, Douyin, etc.)
• Ability to execute promotions campaigns in F&B, weddings, spa, rooms, and conferences through relevant digital and social media channels
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

AYANA MidPlaza, JAKARTA is seeking a skilled and highly organized Executive Secretary to cover a maternity leave for a temporary assignment (6month contract).

This is an excellent opportunity for an experienced Executive Secretary to join our team and support our executive management during this period.

• Minimum of 3 years' prior experience working as an Executive Secretary (Hospitality Industry will be advantage)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with integrity.
• Highly detail-oriented and able to multi-task effectively.
• Strong problem-solving and decision-making abilities.
• Fluent in both written and spoken English.
• Availability to work full-time for the duration of the maternity leave period.
• Able to join ASAP

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Create and implement sales in operational activities for Wedding, MICE and events business
• Proactively target Wedding and MICE opportunities, especially Japanese markets
• Proactively sell the hotels’ event spaces and drive Rooms and F&B revenue into the event, restaurant, and bar areas
• Plan, lead and execute all Japanese MICE & Wedding events, ensuring all operational processes and procedures are adhered to
• Establish local partnerships and co-operations to promote accommodation and events
• Establish business and market share for Wedding, MICE and special events business
• Establish and maintain relationships with assigned MICE agencies

• Only for Japanese Expatriate
• Minimum 2 years experience in the same position or related fields in the hospitality industry; especially in handling Japanese wedding
• Proven track of achieving targets, has strong organizational and time management skills
• A team player with leadership skills with customer-service orientation
• Exceptional communication, negotiation ability, and interpersonal skills
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

AYANA Hospitality is seeking a highly motivated Sales Executive - Japanese (native) to join our team. As a native Japanese speaker, you will play a key role in driving sales and revenue growth within our hospitality industry. Reporting to the Senior Sales Manager - Japanese, you will be responsible for managing and growing key accounts, establishing new relationships, and delivering exceptional customer service.

Responsibilities

• Develop and maintain strong relationships with existing clients to promote loyalty and retention.
• Prospect and identify new business opportunities and partnerships to increase revenue.
• Create and present proposals to clients that align with their needs and business objectives.
• Collaborate with internal departments such as marketing, revenue management, and operations to ensure effective sales strategies and tactics.
• Manage the sales process from prospecting to closing, ensuring accurate forecasting and pipeline management.
• Attend industry events and trade shows to represent AYANA Hospitality and generate new business leads.
• Continuously stay up-to-date with industry trends and best practices to provide informed recommendations and solutions to clients.

• Native level fluency in Japanese, both verbal and written.
• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 3 years of sales experience within the hospitality industry with a proven track record of exceeding sales revenue targets.
• Exceptional communication and interpersonal skills to develop and maintain relationships with clients and key stakeholders.
• Strong negotiation skills to close deals and achieve win-win outcomes.
• Highly organized with excellent time-management skills to prioritize and manage multiple tasks and deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as needed for client meetings and industry events.

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer for our AYANA Komodo resort. As a Guest Relation Officer, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable stay at our resort.

Responsibilities

• Welcome and greet guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
• Handle guest enquiries, requests, and complaints, providing timely and appropriate resolutions
• Coordinate with other departments to fulfill guest needs and preferences
• Provide information to guests about the resort facilities, services, and local attractions
• Promote and upsell resort amenities, packages, and promotions

• Previous experience in a similar role in the hospitality industry
• Excellent communication and problem-solving skills
• Customer service oriented with a positive attitude
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of hotel management software and Microsoft Office suite
• Fluency in English and additional languages is a plus
• Flexibility to work in shifts, including weekends and holidays

AYANA Hospitality is seeking a motivated and detail-oriented Learning and Development (Training) Officer to join our team at AYANA Midplaza, Jakarta. As the Training Officer, you will be responsible for assisting in the coordination and delivery of training programs and initiatives to enhance the skills and knowledge of our employees.

Responsibilities:

• Assist in the design, development, and implementation of training programs based on identified organizational needs
• Coordinate and schedule training sessions, including logistics and resources needed
• Create training materials and resources, including handouts, presentations, and e-learning modules
• Facilitate training sessions, either in-person or virtually
• Conduct post-training evaluations and gather feedback to continuously improve training programs
• Collaborate with subject matter experts and internal stakeholders to ensure the effectiveness and relevance of training programs

• Bachelor's degree in Human Resources, Training, Education, or a related field
• Minimum of 2 years of experience in learning and development, specifically in coordinating and delivering training programs
• Familiarity with instructional design principles and adult learning methodologies
• Strong communication and presentation skills
• Organized and detail-oriented with excellent time management skills
• Proficient in Microsoft Office Suite
• Ability to work independently and collaborate effectively in a team environment

• Orchestrate, assist and implement all special needs, requests and preference information as outlined under job overview for deliver to guest
• Daily house court and expected arrivals/departures (particularly VIP’s)
• Schedule daily group activities, name and location of meeting/banquet rooms.
• Provide welcome drink & chilled towel for arrival guest also guest in need.
• Monitor out look and follow up request.
• Courtesy call one day prior guest check out to anticipate and arrange guest needs.
• Maintain complete knowledge of property features and services, hours of operations, hotel restaurants concepts menu, price range, dress code and ambiance, room types, numbers, names, layout, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions.
• Maintain complete knowledge and comply with all hotel and departmental policies & procedures.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Legibly complete requisition for additional supplies / materials and submit to manager.
• Set up work station with necessary supplies; maintain cleanliness throughout shift
• Energize the Guest Relations process in daily contact with other departments
• Contribute to the warm welcome and fond farewell process
• Pre contact arriving group (travel agent related) one day prior arrival and continue the next day to ensuring check in process and warm welcome exceed guest expectation
• Participate and contributing to the resort sustainability program through education, interaction and suggestion

• Has experience in a similar Position at 5-start Resort
• Has Good communication and Interpersonal Skill
• Has related license, certificates and (or) diploma to support candidate's qualification