Total 6 help desk specialist job vacancies in Indonesia

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Villa Front Desk Agent to work with our Rooms team at the finest 5-star luxury resort in Bali.

Summary of Responsibilities:

• Greet guests and provide outstanding customer service
• Check guests in and out of the hotel
• Answer and direct incoming calls and assist with guest inquiries
• Book and modify reservations
• Handle cash, credit card, and other payment transactions
• Respond to guest needs, requests, and complaints in a timely and efficient manner
• Maintain accurate guest records and ensure confidential information is protected

• Indonesian Citizen only
• Minimum of 1 year experience in the same position in a large luxury resort
• Eloquent in English communication in both written and spoken. Fluent in Korean, Mandarin, Japanese or other languages is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirabl

Market Research and Analysis:

• Conduct market research to understand the trends, demands, and challenges within the golf industry.

• Identify potential business clients (golf clubs, resorts, tournament organizers, corporate sponsors, golf course designers, equipment suppliers).

• Analyze competitor strategies and market positioning to develop competitive marketing approaches.

Developing B2B Marketing Strategies:

• Create marketing plans tailored to businesses in the golf sector, emphasizing the company’s value proposition.

• Collaborate with sales teams to create promotional materials, presentations, and proposals that align with the needs of business clients.

• Define key marketing objectives and track metrics to measure the success of campaigns.

Lead Generation and Management:

• Generate high-quality business leads through networking, trade shows, and digital channels (LinkedIn, email marketing, industry forums).

• lDevelop partnerships with golf equipment suppliers, service providers, and sponsors.
•  Nurture business relationships and follow up with prospects to convert leads into clients.

Content Creation and Campaign Management:

• Oversee the creation of marketing content (brochures, case studies, blogs, whitepapers) that addresses the needs and interests of B2B clients.
• Plan and execute campaigns (email marketing, webinars, sponsorship opportunities) that target businesses in the golf industry.
• Collaborate with content creators to ensure all marketing materials are aligned with the business goals of the clients.

Event Management and Trade Shows:

• Organize and participate in industry events, trade shows, and golf tournaments to promote the company’s offerings.
• Coordinate sponsorship opportunities and partnerships that increase brand visibility within the B2B sector.

Digital Marketing:

• Manage the company’s presence on B2B digital platforms such as LinkedIn, industry-specific websites, and newsletters.
•  Utilize digital tools (SEO, SEM, email campaigns) to improve the company's visibility among business clients in the golf industry.

Sales Collaboration:

•  Work closely with the sales team to align marketing efforts with sales goals and develop strategies that support business growth.
• Assist in the creation of sales materials and presentations for business pitches.

Budgeting and Reporting:

•  Manage marketing budgets for B2B activities, ensuring cost-effective use of resources.
• Monitor and report on the performance of marketing initiatives, adjusting strategies as needed to meet KPIs and business objectives.

Brand Positioning and Messaging:

• Ensure that the company's brand is positioned effectively within the golf industry and resonates with other businesses.
• Develop messaging that clearly communicates the company’s benefits to business partners and stakeholders.

• Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field – A foundational understanding of marketing principles is essential,
• Certifications in digital marketing, content marketing, or B2B marketing (such as Google Ads, HubSpot, or LinkedIn certifications) can be a plus.

• Industry-specific knowledge in golf or sports management could be advantageous.

• Very good English speaking and writing.

• Smart and proactive in nature.

Experience :

• 3-5 years of experience in B2B marketing or a similar role
•  Prior experience in developing and executing B2B marketing strategies.
• Experience in the golf industry is a must
• Proven ability to work with businesses such as golf clubs, resorts, golf equipment suppliers, or other golf service providers.
• Experience in driving and managing B2B marketing campaigns that generate leads and close deals.
• Knowledge of the golf industry, including the needs and challenges faced by golf-related businesses, will set a candidate apart.
• A strong network within the golf industry (or related sports industries).
• Able to think creatively and develop innovative strategies to target and engage B2B clients in a competitive market.

AYANA Hospitality is looking for a creative and skilled Multimedia Specialist to join our dynamic team. The Multimedia Specialist is part of AYANA Komodo's Public Relations Team. The successful candidate will be the dedicated photographer, videographer, editor, and graphic designer for the resort and its fleet of cruises.

Responsibilities

• Work closely with the PR Executive to come up with ideas for IG reels, ads, TikTok videos, YouTube videos, and photos that can gain traction on our channels and drive engagement, follows, or conversions
• Be an active member of the PR team, strategizing and contributing new ideas regularly
• Stay up-to-date on trends and experiment with new ways for AYANA to reach new and relevant audiences through design and multimedia
• Coordinate external vendors for photography, videography or design as needed
• Work closely with AYANA's designers and photographers from other properties to understand the brand and ensure cohesion
• Create mood boards, references and concepts for photo and video shoots
• Edit photos & videos footage into social media and corporate content
• Complete necessary paperwork for photo shoot needs (ex. food and beverage costs, shooting permits, etc.)
• Coordinate models for photo and video shoots, occasionally work with KOLs, creators, media, or models for special content creation projects
• Provide a monthly report of work
• Assist with other PR tasks as needed, such as admin or hosting media or influencers

• Experience and strong abilities with professional camera equipment, including drone

• Good level of English to communicate with different team members and media as needed
• Creative with artistic and videography ideas
• Ability to understand 5-star brand image
• Willing to work as part of a team to meet the needs of various departments

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Ideate, create, and share engaging visual and written content for Instagram and TikTok, including captions and visuals, while managing AYANA Bali's social media strategy.
• Create social media advertising, paid promotions, and campaign management
• Manage content production and placement for all social media channels, including Facebook, Twitter, IG, TikTok, YouTube, Pinterest, and any emerging channels
• Provide monthly reports and review strategies based on results
• Collaborate with fellow Social Media and PR Executives to engage strategic Key Opinion Leaders (KOLs), content creators, and media outlets.
• Monitor and analyze social media metrics, generate reports, and make data-driven recommendations
• Create social media campaign and content; from observing trends and references, brainstorming, and planning to execution (including schedule and post)
• Liaise regularly with the media relations team to ensure outlets are well-represented in media opportunities and coverage

• Only for Indonesian Citizen
• Minimum 2 years' experience in the same position in the hospitality industry
• Prior background in the entertainment or nightlife industry is desirable
• Proven experience in project management, content creation, and relationship management
• Have a keen awareness of social media trends and challenges to innovate and reach new audiences and improve ROI
• Strong analytical abilities to read, interpret, and utilize data to come up with actionable points to determine strong social media strategies
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Marketing, Communications, or other related fields

AYANA Hospitality is currently seeking a highly motivated and customer service-oriented individual to join our team as a Front Desk Supervisor. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional service to our guests.

As a Front Desk Supervisor, you will greet guests, assign rooms, handle complaints, and assist with check-in and check-out procedures. You will also be responsible for providing information about our hotel, amenities, and services, as well as up-selling additional facilities when appropriate.

We are looking for someone with excellent communication and problem-solving skills, as well as the ability to multi-task and work well under pressure. Previous experience in a similar role in a large luxury resort is preferred.

• Minimum of 2 years experience in the same position in a large luxury resort
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Front Desk Agent to work with our Rooms team at Delonix Hotel Karawang.

Responsibilities:

• Handling Check in and Check Out
• Responsible of Guest satisfactions
• Responsible for cash handling
• Having passion to serve, sociable, and open minded.
• Able to perform meet the standard SOP as the guidance
• Responsible for Room assignment and allocations
• Responsible for Phone and email management
• Incoming call or any other inquiries

• Educational and Professional Qualification
• Relevant working experiences and Understand and knowledgeable Karawang City and surroundings
• Preferred Background and Area of Expertise/Specific Language Requirements
• Hotel experience is a plus point. Honest, responsible, hard worker and willing to help
• Minimum Years of Experience 1-2 years
• Specific Skills Required Must Have :

- Honest, responsible, and reliable

- Excellent working ethics, having integrity and commitments.