Total 2 help desk specialist job vacancies in Bali, Bali

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Villa Front Desk Agent to work with our Rooms team at the finest 5-star luxury resort in Bali.

Summary of Responsibilities:

• Greet guests and provide outstanding customer service
• Check guests in and out of the hotel
• Answer and direct incoming calls and assist with guest inquiries
• Book and modify reservations
• Handle cash, credit card, and other payment transactions
• Respond to guest needs, requests, and complaints in a timely and efficient manner
• Maintain accurate guest records and ensure confidential information is protected

• Indonesian Citizen only
• Minimum of 1 year experience in the same position in a large luxury resort
• Eloquent in English communication in both written and spoken. Fluent in Korean, Mandarin, Japanese or other languages is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirabl

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Ideate, create, and share engaging visual and written content for Instagram and TikTok, including captions and visuals, while managing AYANA Bali's social media strategy.
• Create social media advertising, paid promotions, and campaign management
• Manage content production and placement for all social media channels, including Facebook, Twitter, IG, TikTok, YouTube, Pinterest, and any emerging channels
• Provide monthly reports and review strategies based on results
• Collaborate with fellow Social Media and PR Executives to engage strategic Key Opinion Leaders (KOLs), content creators, and media outlets.
• Monitor and analyze social media metrics, generate reports, and make data-driven recommendations
• Create social media campaign and content; from observing trends and references, brainstorming, and planning to execution (including schedule and post)
• Liaise regularly with the media relations team to ensure outlets are well-represented in media opportunities and coverage

• Only for Indonesian Citizen
• Minimum 2 years' experience in the same position in the hospitality industry
• Prior background in the entertainment or nightlife industry is desirable
• Proven experience in project management, content creation, and relationship management
• Have a keen awareness of social media trends and challenges to innovate and reach new audiences and improve ROI
• Strong analytical abilities to read, interpret, and utilize data to come up with actionable points to determine strong social media strategies
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Marketing, Communications, or other related fields