Total 5 quality assurance specialist job vacancies in Indonesia

AYANA Hospitality is looking for a dedicated and experienced Quality and Hygiene Manager for our stunning AYANA Komodo resort. In this multifaceted role, you will oversee the implementation of high-quality standards and hygiene practices throughout the resort. You will play a crucial part in ensuring that guests have a flawless experience while upholding the health and safety protocols essential in the hospitality industry. If you are passionate about quality control and hygiene standards, and thrive in a collaborative environment, we would love to meet you.

Key Responsibilities

• Recommend hotel’s key drivers to leaders when establishing Tiger Team charters through quality GSI and Hotsos data analysis.
• Facilitate Tiger Teams meeting so that the team’s direction for improvement is aligned with hotel’s key drivers.
• Collaborate with leaders to create an initiative and execute process improvement based on operation needs or GSI data or Hotsos data.
• Facilitate departments in Performance Excellence Planning (PEP) development, assist and provide feedback through data analysis, root cause analysis and action plan formulation.
• Provide assistance to Director of Quality in a form of data analysis, planning, recommendation, initiative, and problem solving or project execution.
• Supervise Quality administrator.
• Ensure the team’s daily activity runs smoothly.
• Participate and contributing to the resort sustainability program through education, interaction and suggestion

• Bachelor degree of tourism/hospitality or equivalent
• Two (2) years experience as a Quality Manager in a 5 star hotel or luxury hotel or resort
• Has a background as an auditor or trainer in a company with ISO 9001 certified or Six Sigma or TQM (Total Quality Management) or equivalent system
• Understand project management
• Computer literate especially Microsoft Excel and Microsoft PowerPoint
• Writing and speaking English fluently

The Quality Manager at Delonix Hotel by AYANA Hospitality plays a pivotal role in ensuring that our operations and services meet the highest quality standards. You will be responsible for developing, implementing, and monitoring quality control processes across all areas of the hotel to guarantee compliance with both corporate and international standards. If you have a keen eye for detail, a passion for excellence, and the ability to lead teams effectively, we invite you to join our dynamic environment where quality is at the forefront of everything we do.

Key Responsibilities:

• Establish and maintain effective quality management systems and processes.
• Conduct regular audits and assessments to ensure compliance with quality standards.
• Analyze quality performance data, initiate corrective actions, and drive continuous improvement.
• Provide training and support to staff on quality standards and procedures.
• Collaborate with various departments to enhance service delivery and operational efficiency.
• Develop and implement quality improvement initiatives that align with business goals.
• Act as a point of contact for quality-related issues and customer feedback.
• Prepare reports and presentations for management reviews.
• Participate in the development of strategic quality objectives.
• Perform other related duties as assigned.

• At least 3 years of experience as a Quality Manager in a luxury hotel or similar environment.
• Strong understanding of quality management principles and methodologies, including Lean and Six Sigma.
• Excellent analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written, in English.
• Proven ability to lead and motivate teams towards achieving quality goals.
• Familiarity with compliance requirements and audit processes.

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field. A Master's Degree is a plus.
• Proficiency in quality management software and data analytics tools.
• Strong project management skills and ability to handle multiple tasks in a fast-paced environment.

Market Research and Analysis:

• Conduct market research to understand the trends, demands, and challenges within the golf industry.

• Identify potential business clients (golf clubs, resorts, tournament organizers, corporate sponsors, golf course designers, equipment suppliers).

• Analyze competitor strategies and market positioning to develop competitive marketing approaches.

Developing B2B Marketing Strategies:

• Create marketing plans tailored to businesses in the golf sector, emphasizing the company’s value proposition.

• Collaborate with sales teams to create promotional materials, presentations, and proposals that align with the needs of business clients.

• Define key marketing objectives and track metrics to measure the success of campaigns.

Lead Generation and Management:

• Generate high-quality business leads through networking, trade shows, and digital channels (LinkedIn, email marketing, industry forums).

• lDevelop partnerships with golf equipment suppliers, service providers, and sponsors.
•  Nurture business relationships and follow up with prospects to convert leads into clients.

Content Creation and Campaign Management:

• Oversee the creation of marketing content (brochures, case studies, blogs, whitepapers) that addresses the needs and interests of B2B clients.
• Plan and execute campaigns (email marketing, webinars, sponsorship opportunities) that target businesses in the golf industry.
• Collaborate with content creators to ensure all marketing materials are aligned with the business goals of the clients.

Event Management and Trade Shows:

• Organize and participate in industry events, trade shows, and golf tournaments to promote the company’s offerings.
• Coordinate sponsorship opportunities and partnerships that increase brand visibility within the B2B sector.

Digital Marketing:

• Manage the company’s presence on B2B digital platforms such as LinkedIn, industry-specific websites, and newsletters.
•  Utilize digital tools (SEO, SEM, email campaigns) to improve the company's visibility among business clients in the golf industry.

Sales Collaboration:

•  Work closely with the sales team to align marketing efforts with sales goals and develop strategies that support business growth.
• Assist in the creation of sales materials and presentations for business pitches.

Budgeting and Reporting:

•  Manage marketing budgets for B2B activities, ensuring cost-effective use of resources.
• Monitor and report on the performance of marketing initiatives, adjusting strategies as needed to meet KPIs and business objectives.

Brand Positioning and Messaging:

• Ensure that the company's brand is positioned effectively within the golf industry and resonates with other businesses.
• Develop messaging that clearly communicates the company’s benefits to business partners and stakeholders.

• Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field – A foundational understanding of marketing principles is essential,
• Certifications in digital marketing, content marketing, or B2B marketing (such as Google Ads, HubSpot, or LinkedIn certifications) can be a plus.

• Industry-specific knowledge in golf or sports management could be advantageous.

• Very good English speaking and writing.

• Smart and proactive in nature.

Experience :

• 3-5 years of experience in B2B marketing or a similar role
•  Prior experience in developing and executing B2B marketing strategies.
• Experience in the golf industry is a must
• Proven ability to work with businesses such as golf clubs, resorts, golf equipment suppliers, or other golf service providers.
• Experience in driving and managing B2B marketing campaigns that generate leads and close deals.
• Knowledge of the golf industry, including the needs and challenges faced by golf-related businesses, will set a candidate apart.
• A strong network within the golf industry (or related sports industries).
• Able to think creatively and develop innovative strategies to target and engage B2B clients in a competitive market.

AYANA Hospitality is looking for a creative and skilled Multimedia Specialist to join our dynamic team. The Multimedia Specialist is part of AYANA Komodo's Public Relations Team. The successful candidate will be the dedicated photographer, videographer, editor, and graphic designer for the resort and its fleet of cruises.

Responsibilities

• Work closely with the PR Executive to come up with ideas for IG reels, ads, TikTok videos, YouTube videos, and photos that can gain traction on our channels and drive engagement, follows, or conversions
• Be an active member of the PR team, strategizing and contributing new ideas regularly
• Stay up-to-date on trends and experiment with new ways for AYANA to reach new and relevant audiences through design and multimedia
• Coordinate external vendors for photography, videography or design as needed
• Work closely with AYANA's designers and photographers from other properties to understand the brand and ensure cohesion
• Create mood boards, references and concepts for photo and video shoots
• Edit photos & videos footage into social media and corporate content
• Complete necessary paperwork for photo shoot needs (ex. food and beverage costs, shooting permits, etc.)
• Coordinate models for photo and video shoots, occasionally work with KOLs, creators, media, or models for special content creation projects
• Provide a monthly report of work
• Assist with other PR tasks as needed, such as admin or hosting media or influencers

• Experience and strong abilities with professional camera equipment, including drone

• Good level of English to communicate with different team members and media as needed
• Creative with artistic and videography ideas
• Ability to understand 5-star brand image
• Willing to work as part of a team to meet the needs of various departments

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Ideate, create, and share engaging visual and written content for Instagram and TikTok, including captions and visuals, while managing AYANA Bali's social media strategy.
• Create social media advertising, paid promotions, and campaign management
• Manage content production and placement for all social media channels, including Facebook, Twitter, IG, TikTok, YouTube, Pinterest, and any emerging channels
• Provide monthly reports and review strategies based on results
• Collaborate with fellow Social Media and PR Executives to engage strategic Key Opinion Leaders (KOLs), content creators, and media outlets.
• Monitor and analyze social media metrics, generate reports, and make data-driven recommendations
• Create social media campaign and content; from observing trends and references, brainstorming, and planning to execution (including schedule and post)
• Liaise regularly with the media relations team to ensure outlets are well-represented in media opportunities and coverage

• Only for Indonesian Citizen
• Minimum 2 years' experience in the same position in the hospitality industry
• Prior background in the entertainment or nightlife industry is desirable
• Proven experience in project management, content creation, and relationship management
• Have a keen awareness of social media trends and challenges to innovate and reach new audiences and improve ROI
• Strong analytical abilities to read, interpret, and utilize data to come up with actionable points to determine strong social media strategies
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Marketing, Communications, or other related fields