Total 2 restaurant supervisor job vacancies in West Karawang, Karawang

We are seeking a dedicated and detail-oriented Reservation Supervisor to join our team. In this role, you will be responsible for overseeing the reservations department, ensuring a seamless booking process and providing exceptional customer service to our guests.

Summaries of responsibilities:

• Oversee the daily operations of the reservations department to ensure smooth and efficient booking processes.
• Assist guests with their reservation needs, including changes, cancellations, and special accommodations.
• Provide exceptional customer service by addressing guest inquiries and resolving issues in a timely manner.
• Monitor room availability and rates, and accurately input and manage reservation data in the Property Management System (PMS).
• Work closely with the front desk, sales, and marketing teams to ensure seamless communication and guest satisfaction.
• Adjust rates and availability on OTA platforms as needed, based on demand and revenue management strategies.
• Analyze booking trends and provide recommendations to optimize revenue and occupancy levels.

• Past experience working in a similar role Minimum 1 year
• Proficient in PMS OPERA and OTA / B2B Extranet ( Must )
• Familiar with Channel Manager , Google suite and Microsoft Office
• Ability to work well in a team
• Excellent listening & communication skills
• Multitasking & organizational ability

We are looking for a dedicated and professional Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. As a crucial part of our hospitality team, you will oversee daily front office operations, train and motivate staff, and provide support to the Front Office Manager.

Responsibilities:

• Controling FDA & GRO staff
• Coordinate with other departments for complaints, guests requests and room arrangements.
• Responsible to ensure Daily Operation ran well and smooth at all area
• Able to perform well under pressure, open minded person.
• Having passion to serve, sociable, and open minded.

• Educational and Professional Qualification (Min Diploma In Hospitality Industry)
• Relevant working experiences.
• Understand and knowledgable of Front Office and Hotel Operations
• Honest, responsible, hardworker and willing to help
• Excellent English Communication