Total 11 job vacancies by AccorHotel

Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.

The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.

Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.

Responsible for Information desk activities (including guest queries, information, mail, and messages).

Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.

Provide general information to customers and guests in a good and helpful manner.

Identify ways of increasing the Hotel’s overall profitability within the section.

Know how to explain the hotel and network pricing policy to guests.

Know how to present the sales pitch for the various network products and hotel services.

Systematically offer the hotel’s services to guests upon their arrival.

Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Job Description:

• Collaborates with the head chef to direct food preparation.
• Helps design the food and drink menu.
• Produces high-quality plates, considering both design and taste.
• Oversees and supervises the kitchen staff.
• Assists with menu planning, inventory, and supply management.
• Keeps stations clean and complies with food safety standards.
• Monitors and maintains kitchen equipment.
• Offers suggestions and creative ideas that can improve upon the kitchen’s performance.

This position is responsible for the Sales & Marketing Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

You will:

• Handle incoming event leads professionally through all channels. 
• Provide detailed conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Coordinate and host familiarisation and site inspections.
• Assist in coordinating sales forecasts and provide suggestions on strategies to achieve targets.
• Update and maintain accurate account profiles in the database systems.
• Ensure success in delivering customer events in order to ensure client satisfaction and repeat business.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

• Develop communication strategies and execute public relations programs within the hotel\local\regional\national\international markets as appropriate
• Advise on marketing and advertising copy for any departments and provide editing for brand consistency
• Develop joint, regional and national promotional opportunities with other hotels
• Develop and maintain all media lists and contact information
• Maintain an annual budget and administer that budget in a fiscally responsible manner
• Coordinates all special events and promotions inside and outside of the hotel that has to do with promotional campaigns
• Conceptualizes and presents potential brand partnerships with select stakeholders
• Works with the Marketing & Communications team on digital ad campaigns as part of a larger Marcom campaign

• Collaborate with the marketing team to understand project requirements and objectives
• Design engaging and creative graphics for various digital and print materials, including but not limited to websites, social media, advertisements, brochures, and presentations
• Create visually appealing layouts, illustrations, and graphics that adhere to brand guidelines
• Work closely with the marketing team to brainstorm and develop concepts for new projects
• Stay up-to-date with industry trends and best practices in graphic design and digital media

• Performance monitoring: evaluate each campaign, and recommend optimization according to defined KPIs (opening rate, click rate, engagement rate…)
• Develop a marketing content strategy to generate lead, influence, and engagement on our platforms.
• Implement a regular strategic monitoring on content marketing to develop innovative content.
• Coordinate the emailing campaigns and streaming of major events on Marcel (Publicis Intranet) with the dedicated Marcel team
•  

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
• Formalize and improve work processes.
• Follow corporate guidelines for operations reconciliation.
• Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
• Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems.
• Handles guest complaints and assists in resolution.
• Communicates with appropriate department regarding any concerns or deficiencies.
• Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
• Thorough knowledge of emergency procedures and general crisis situation procedures.
• Complete all other duties as assigned by the Front Office Manager.

•Leadership and support over the operational departments of  Food & Beverage, Front Office, Housekeeping and Engineering

•Assist the General Manager with strategic planning, project and reporting

•Leading, developing and inspiring the team to create the exceptional guest experience

• Liaise with different departments for smooth and coordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.
• Personally welcome and escort all hotel guests.
• Authorize courtesies for all VIP’s
• Maintaining guest profile and updating the same on regular basis
• Ensure to interact with the guests & enable the team to understand guest requirements.
• Ensure all VIP room inspection in coordination with House Keeping Department.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Ensure that the entrance is easily accessible to cars and taxis at all times.
• Conduct briefing for concierge and Front Office Assistants.
• Log security incidents and accidents in accordance with hotel requirement
• Communicates with FOM all information likely to be interest to them

Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.

The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.

Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.

Responsible for Information desk activities (including guest queries, information, mail, and messages).

Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.

Provide general information to customers and guests in a good and helpful manner.

Identify ways of increasing the Hotel’s overall profitability within the section.

Know how to explain the hotel and network pricing policy to guests.

Know how to present the sales pitch for the various network products and hotel services.

Systematically offer the hotel’s services to guests upon their arrival.

Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Job Description

IT Operations

Manage and support all the systems in the hotel

Provide In-house guest IT related matter troubleshooting

Coordinate, manage and oversee projects, document process

Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

Manage system changes with appropriate support staff to ensure uninterrupted services

Liaise with vendors and work with users at all level

Maintain inventory of all equipment, software and software licenses

Team Management