Total 4 quality assurance control job vacancies in solok solok city

• Conduct quality assurance (QA) and post disbursement review in Branch process to ensure the process is comply with SOP
• Provide recommendation for Branch and monitoring implementation of action plans
• Conduct risk related (operational risk & credit risk) training in Branch
• Continuous review of existing business processes and coordinate with related parties to conduct process improvements

• Should have at least 2 years experience as quality assurance/risk & control/internal audit in financial industry, preferably from micro business related
• Bachelor’s degree graduate
• Strong communication skill
• Good in internal control
• Good analytical skill and problem solving
• Strong knowledge in micro segment credit process
• Willing to be based in/willing to relocate to Kalimantan
• Willing to travelling all region in Indonesia

• Planning, improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Leading and coaching other QA engineers to grow to their utmost potentials
• Responsible in creating and maintaining the QA processes: setting service standards, ensuring processes comply with standards, writing technical and management reports, determining training needs
• Growing and innovating continuously with us

• Experience with testing automation tools and frameworks: BDD, TDD, Robot Framework, Katalon Studio, Selenium, Cucumber, Gherkin
• Knowledge and understanding of modern development techniques (BDD, TDD, DDD), branching strategies (gitflow, feature branches/flags, trunk-based development) and CI/CD
• Experience with Linux system and Linux administration: CentOs, RHEL, Ubuntu, Secure Linux
• Knowledge and understanding of Docker, VM, Cloud and Orchestration: GCP, AWS, Kubernetes
• Understanding the need for testing automation at all levels: from database to UI from unit tests to user acceptance tests
• Experience leading a testing team: coaching, mentoring and growing people
• Bachelor's Degree (preferably in Computer Science / Information Technology)
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out of the box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

Extra plus for:

• ISTQB and/or other capability certification
• Has a good track record proven by work portfolios in Startup or Fintech
• Has experience in lending or e-commerce business
• Previous experience working as: Software Developer, QA Engineer

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample