Total 7 customer experience manager job vacancies in landak west kalimantan

A Laku6 internship is unlike any other. Our interns are quick on their feet, resourceful, adaptable and learn a heck lot in a short amount of time. If you're looking to make an impact and get your hands dirty with a myriad of opportunities, this is the adventure for you.

As a D2C Business Development Intern, you'll get the chance to develop practical work experience in a tech company and get involved in exciting projects that have direct impact to our business.

During this 6 months internship you will have the opportunities:

• To learn and support plan, execution, and pivot growth experiments on online re-commerce business especially in direct to customer sales strategies
• Be responsible for the daily updates of business performances tracker
• Measure and analyze performances of business funnel and other tracker to help business team to have a full view on business performance
• Working closely with Product team to assist on going or future product development needed based on each business units needs and learnings
• Working with the different teams from product, marketing, customer support, legal, finance sales and operation

Operations are the heartbeat of our service - ensuring our Operations team is levels ahead of the general market in terms of their quality control and speed of work - as businesses depend on the Operations team to drive productivity 24/7/365. As the Warehouse & Logistics Manager, you will be our subject-matter-expert in managing all aspects of our operations, focusing on inbound and outbound logistics, processing, warehouse management, and overall supply chain efficiency. 

We are seeking talented individuals with a proven track record in operations management, excellent leadership skills, and a strategic mindset to drive continuous improvement and operational excellence. You will manage a team of 30+ and will report to our CEO of Indonesia.

• Manage Processing Operations: Balance attention to detail with swift execution, solve problems efficiently, and collaborate with other departments.
• Oversee Inbound and Outbound Logistics: Manage and optimize transportation, ensure timely deliveries, and monitor costs.
• Warehouse Management: Coordinate warehouse activities, optimize space utilization, and ensure compliance with safety standards.
• Ensure Operational Efficiency: Develop strategies to improve efficiency, analyze data for improvements, and foster a culture of continuous improvement.
• Team Leadership and Development: Lead, mentor, and motivate the team, set goals, and promote a positive work environment.
• Compliance and Safety: Ensure regulatory compliance, enforce safety procedures, and conduct inspections to maintain safety standards.
   

A Laku6 internship is unlike any other. Our interns are quick on their feet, resourceful, adaptable and learn a heck lot in a short amount of time. If you're looking to make an impact and get your hands dirty with a myriad of opportunities, this is the adventure for you.

As a D2C Business Development Intern, you'll get the chance to develop practical work experience in a tech company and get involved in exciting projects that have direct impact to our business.

During this 6 months internship you will have the opportunities:

• To learn and support plan, execution, and pivot growth experiments on online re-commerce business especially in direct to customer sales strategies
• Be responsible for the daily updates of business performances tracker
• Measure and analyze performances of business funnel and other tracker to help business team to have a full view on business performance
• Working closely with Product team to assist on going or future product development needed based on each business units needs and learnings
• Working with the different teams from product, marketing, customer support, legal, finance sales and operation

• Contact overseas customers through phone calls and/or WhatsApp messages to arrange a phone pickup schedule
• Daily WhatsApp message blast to customers for product education purposes
• Identify and assess customers' needs to achieve satisfaction
• Handle inquiries from customer, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution
• English proficiency is a must, Malay Melayu proficiency is preferred

• Collaborate with stakeholders, including users, internal teams, and external partners, to understand and translate them as product requirements- with clarity on objectives and execution details and acceptance criteria.

• Handle inquiries from stakeholders, such as product operation, issues, and identify areas for improvement in internal processes to expedite problem handling process based on findings.

• Proactively driving development sprint - work closely with engineering throughout the product development lifecycle. Define and prioritize product features, ensure timely delivery, and maintain a high level of product quality.

• Work closely with various teams, including operations, marketing, customer support, and sales, to ensure successful product launches, gather feedback, and address any issues or challenges.

• Conduct usability tests and analyze user feedback to continuously improve the platform's usability and overall customer satisfaction.

• Utilize data-driven insights to track product performance, identify opportunities for improvement, and make data-backed recommendations to support product strategy and roadmap planning. Monitor key metrics, conduct A/B tests, and analyze user behavior to optimize product features. 

• Assist in developing the product roadmap, outlining key features, enhancements, and optimizations to meet user needs and business goals. Prioritize initiatives based on strategic value and resource availability. 

• Stay informed about the ecommerce and recommerce industry landscape, monitor competitor activities, and identify areas of differentiation and improvement for Laku6's platform.

We are looking for a deeply technical, customer-focused, empathetic Engineering Manager to join us in Indonesia on this exciting journey. 

You will:

• Lead the development of high quality, impactful, scalable products and systems that delight users and achieve business goals
• Operate these systems in production at high availability and reliability levels, while minimizing infrastructure cost
• Hold your team to high standards in engineering and quality practices, speed of delivery, architecture and design, and code quality
• Attract, develop and retain great engineers, who thrive working in innovative, user-focused, fast paced environment
• Work closely with engineering managers and engineers across multiple platforms and domains. 
• Set clear measurable goals for your engineers
• Foster a culture of continuous growth and improvement through coaching, mentoring, feedback and clear measurable outcomes.
• Collaborate on product plans and discovery with your product manager and designer counterparts.
• Build deep product and business domain knowledge in Marketplace Trust, and use it to build innovative features for our users.
• Contribute to improving and scaling the engineering organization. Mentor engineers in the organization, imparting technical knowledge, industry best practices and leadership skills.

A Laku6 internship is unlike any other. Our interns are quick on their feet, resourceful, adaptable and learn a heck lot in a short amount of time. If you're looking to make an impact and get your hands dirty with a myriad of opportunities, this is the adventure for you.

As a D2C Business Development Intern, you'll get the chance to develop practical work experience in a tech company and get involved in exciting projects that have direct impact to our business.

During this 6 months internship you will have the opportunities:

• To learn and support plan, execution, and pivot growth experiments on online re-commerce business especially in direct to customer sales strategies
• Be responsible for the daily updates of business performances tracker
• Measure and analyze performances of business funnel and other tracker to help business team to have a full view on business performance
• Working closely with Product team to assist on going or future product development needed based on each business units needs and learnings
• Working with the different teams from product, marketing, customer support, legal, finance sales and operation