Total 5 customer experience manager job vacancies in Jakarta, Jakarta

We are looking for an Analytics Manager to organize our analytics function and manage our team of analysts. You will implement tools and strategies to translate raw data into valuable business insights. In this role, we expect you to have strong logical reasoning skills and business intelligence. The ability to communicate effectively is essential. If you also have solid industry experience, we’d like to meet you. Your goal will be to help our business use data to drive high performance and quality.

• Provide direction for a team of data analysts
• Take the lead on developing process for effective data analyst and reporting
• Develop and monitor project plans, track and follow up on risks, accurately report progress agains milestones to keep project/initiatives on schedule
• Proactively anticipate ssues and provide a perspective to leaders/teams for how to deliver practical solutions to business unit leaders

• Bachelor's Degree in Statistics/Mathematics/Computer Science or another quantitative field
• Min. 5 years experience in Data field is a must
• Data analyst Skills are essential
• High comfort level working in a fast - paced, result-oriented culture
• Able to manage competing, high priority demands; prioritizing workload, managing projects and multiple responsibilities agains strict deadlines

Working with the biggest Innovation Public Services in Indonesia

Working on the product used by 100 Millions of people in Indonesia from 514 city and district

For more about our output, outcome, and impact of Kartu Prakerja here

Kartu Prakerja is a large skill development program initiated by President of Indonesia. It is a first government startup in Indonesia with end-to-end digital service. It all began on February 2019 when the President presented his idea for a program to increase the competency, productivity, and competitiveness of Indonesia’s labor force, while promoting entrepreneurship. Currently, the Kartu Prakerja Program has reached more than 16 million of program participants in 514 regencies/cities across Indonesia.

PMO Kartu Prakerja has an exciting opportunity for you to join our team as the Strategic Planning and Advocacy Project Manager. The role is responsible for (i) Leading, developing and implementing the program advocacy strategy and plan (ii) Collaborating and organizing advocacy events with relevant external stakeholders; (iii) Preparing concept notes, issue notes, background documents, scoping notes, policy/learning briefs, best practices guidelines and case studies to generate resources for evidence-based advocacy, and link these lessons to Kartu Prakerja Program.

Drop Your Cover Letter, CV & Portfolio (In English):

Subject:
[APPLICATION]_Your Position_(Your Name)

Deadline:
31 August 2024

• A Master’s degree in Social Sciences/Economics/Public Policy/Development Studies/Political Science/International Relations, or any other related field of study from a reputed Indonesian/International university is required.
• More than 6 years of experience with 1 years at mid or senior level especially in the areas of advocacy and communications.
• Strong understanding of outreach at the international level.
• Experience in building and developing relationship with various stakeholders, government and non government agencies at the district, province, national and international levels.
• Excellent written and spoken skills in English.
• Strong presentation skills and good knowledge of the general political context and key economic policies.
• Demonstrate ability to establish good working relationships with colleagues and stakeholders in a sensitive environment is required.

Working with Government of Indonesia's pioneer of digital transformation public service

At Kartu Prakerja, the Manager UX & Design Product role is a critical position in our organization. We are looking for a highly skilled and experienced professional who is passionate about creating exceptional user experiences and driving the design of our products. As the Manager UX & Design Product, you will be responsible for leading the UX and design team, collaborating with cross-functional teams, and ensuring that our products meet the highest standards of usability and visual appeal.

Job Description

• Lead and manage the UX and design team, providing guidance and support in their day-to-day work
• Create and implement UX strategies and design principles to enhance the user experience of our products
• Collaborate with product managers, developers, and stakeholders to define and prioritize product requirements and features
• Conduct user research, usability testing, and data analysis to gain insights and validate design decisions
• Create wireframes, prototypes, and visual designs that effectively communicate design concepts and user flows
• Ensure consistency and adherence to design guidelines and brand standards
• Stay updated on industry trends and best practices in UX and design
• Mentor and coach team members, providing constructive feedback and fostering a culture of continuous improvement
• Manage relationships with external design agencies and freelancers, as needed
• Lead design review sessions and facilitate cross-team collaboration

• Minimum 7 years of experience in UX design, interaction design, or related fields
• Strong portfolio demonstrating successful design projects and expertise in user-centered design
• Proven experience in leading and managing design teams
• Expertise in wireframing and prototyping tools such as Sketch, Adobe XD, or Figma
• Proficient in design and prototyping tools such as Adobe Creative Suite
• Experience with user research methodologies, usability testing, and data analysis
• Excellent communication and presentation skills
• Strong problem-solving and analytical thinking
• Ability to work effectively in a fast-paced and dynamic environment
• Bachelor's or Master's degree in Design, Technology, or a related field

Working with the biggest Innovation Public Services in Indonesia

Working on the product used by 100 Millions of people in Indonesia from 514 city and district

For more about our output, outcome, and impact of Kartu Prakerja here

Sebagai Manager Komunikasi Publik di Kartu Prakerja, Anda akan memainkan peran penting dalam membangun dan mengelola hubungan yang baik antara perusahaan dengan publik, termasuk media, mitra, dan pemangku kepentingan lainnya. Anda akan bertanggung jawab untuk merancang dan melaksanakan strategi komunikasi yang efektif untuk meningkatkan citra organisasi dan memastikan pesan-pesan yang disampaikan kepada publik sesuai dengan visi dan nilai-nilai organisasi.

Deskripsi Pekerjaan:

1. Mengembangkan strategi komunikasi perusahaan yang efektif dan berkelanjutan;
2. Merancang dan melaksanakan kampanye komunikasi yang bertujuan untuk meningkatkan pemahaman tentang Kartu Prakerja;
3. Memimpin tim komunikasi untuk menghasilkan konten komunikasi yang konsisten dan berkualitas tinggi;
4. Mengelola hubungan dengan media, termasuk merespons permintaan informasi dan mengatur konferensi pers;
5. Bekerja sama dengan berbagai departemen untuk menyampaikan pesan komunikasi perusahaan secara efektif;
6. Mengukur dan melaporkan dampak dari aktivitas komunikasi yang dilakukan;
7. Memantau tren komunikasi dan inovasi terbaru, serta memastikan perusahaan tetap relevan dalam dunia komunikasi yang berkembang pesat;

1. Memiliki pengalaman minimal 5 tahun di bidang relevan dan 2 tahun pada posisi leader;
2. Pendidikan minimal S1 dari jurusan komunikasi, atau jurusan lain terkait;
3. Pemahaman mendalam tentang media dan tren komunikasi terkini;
4. Kemampuan untuk merancang dan melaksanakan strategi komunikasi yang efektif;
5. Kemampuan untuk bekerja di bawah tekanan dan mengelola proyek dengan batas waktu yang ketat;
6. Kreatifitas dan kemampuan berpikir strategis;
7. Kemampuan untuk bekerja dalam tim dan berkolaborasi dengan berbagai pihak;
8. Pengetahuan tentang industri dan isu-isu terkait Kartu Prakerja;
9. Gaya kepemimpinan yang kuat dan kemampuan untuk mempengaruhi orang lain;

Working with the biggest Innovation Public Services in Indonesia

Working on the product used by 100 Millions of people in Indonesia from 514 city and district

For more about our output, outcome, and impact of Kartu Prakerja here

As the DevSecOps Manager at Kartu Prakerja,you will be at the forefront of orchestrating and overseeing our development, security, and operations. In this pivotal role, your focus will be on integrating security measures into our continuous integration and deployment pipelines, maintaining the highest standards of system performance and data protection. This is a unique opportunity to lead and evolve our technology infrastructure at an extraordinary scale.

Job Descriptions:

1. Lead and mentor a team of DevSecOps engineers, fostering a culture of technical excellence and collaboration.
2. Design, implement, and continuously improve scalable and secure CI/CD pipelines, integrating robust security protocols.
3. Manage infrastructure and configuration with a focus on security, performance, and reliability.
4. Collaborate closely with development teams to integrate infrastructure requirements with a security-first approach.
5. Proactively monitor and troubleshoot production systems, quickly addressing and mitigating security vulnerabilities and operational issues.
6. Develop and enforce security policies and procedures, ensuring the safeguarding of company systems and sensitive data.
7. Keep abreast of the latest developments in DevSecOps practices and tools, championing their adoption within the organization.
8. Administer cloud infrastructure and services, with a focus on secure configurations and compliance
9. Lead initiatives to enhance our system's resilience against cyber threats and ensure compliance with relevant security standards and regulations.

• Proven experience in a DevSecOps leadership role, particularly in high-traffic, public sector environments.
• Expertise in secure CI/CD pipeline construction and management (Jenkins, GitLab, CircleCI, etc.).
• Proficiency in containerization and orchestration technologies (Docker, Kubernetes) with a focus on security.
• Strong scripting skills in languages like Bash, Python, or Ruby, with an emphasis on automating security tasks.
• In-depth knowledge of infrastructure and configuration management tools (Ansible, Terraform), integrating security best practices.
• Experience with major cloud platforms (Alibaba Cloud, AWS, GCP, Azure) and infrastructure as code, with a focus on secure deployment.
• Familiarity with event-driven platforms (Kafka, NSQ, RabbitMQ) and their secure implementation.
• Background in secure microservices architecture development or design.
• Exceptional problem-solving skills, especially in the context of security challenges.
• Excellent leadership, communication, and team-building abilities.
• Adaptability and agility in a fast-paced, constantly evolving public service environment.