Total 18 service centre manager job vacancies in Indonesia

You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed hotel revenue and targets. The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the hotel. You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. We will provide training that will equip you to be a confident Sales Manager who stands out in the market by achieving exceptional results.You will report directly to the Director of Sales & Marketing who will provide coaching and support to enable you to achieve what you are driving for.

We are seeking a friendly and efficient Daily Worker to join our Food & Beverage Service team in the vibrant town of Ubud, Indonesia. As a key member of our F&B team, you will play a crucial role in ensuring our guests have an exceptional dining experience.

• Greet and seat guests in a warm and welcoming manner
• Take food and beverage orders accurately and efficiently
• Serve food and drinks to customers in a timely fashion
• Maintain cleanliness and hygiene standards in the dining area
• Process payments and handle cash transactions
• Assist in setting up and breaking down dining areas
• Collaborate with kitchen staff to ensure smooth service operations
• Respond promptly to guest inquiries and concerns
• Adhere to all food safety and sanitation guidelines
• Participate in team meetings and training sessions as required

Summary:

Seeking a dedicated and skilled Landscape Manager with expertise in landscape gardening and maintenance. The ideal candidate should have strong knowledge of regional plant species in hot weather conditions, with experience in resort maintenance being advantageous. Must be highly organized, proactive, and team-oriented, capable of coordinating projects, selecting materials, managing budgets, and fostering client relationships.

Responsibilities:

Design and Planning:

• Develop and implement landscape plans that enhance the hotel's aesthetics and functionality.
• Coordinate with architects, engineers, and contractors to integrate landscape designs into overall property plans.
• Ensure the designs are sustainable and environmentally friendly.

Landscaping & Irrigation:

• Coordinate projects with vendors and team members, ensuring efficient execution.
• Manage equipment inventory and procurement, preparing proposals for management approval.
• Support team recruitment, training, scheduling, and performance evaluation.
• Prioritize landscaping tasks such as fertilizing, irrigating, seeding, and mowing according to site needs.
• Assess project requirements and propose effective solutions for plant selection and design.
• Maintain accurate "as-built" drawings and collaborate on project planning and budgeting.
• Oversee vendor selection and subcontractor management for landscape contracts.
• Establish and maintain high standards for plant care and environmental sustainability.
• Supervise project execution, ensuring quality and adherence to timelines.
• Manage day-to-day operations, ensuring compliance with safety and environmental standards.
• Review and approve third-party documentation.

Indoor and Outdoor Plants:

• Manage inventory and procurement of plants and materials, preparing proposals as needed.
• Coordinate with Housekeeping for plant placement in guest areas.
• Supervise plant care, including watering, fertilizing, and pruning.
• Schedule maintenance based on guest schedules and ensure compliance with regulations.
• Verify and approve third-party documentation.

Innovation and Improvement:

• Stay updated with the latest trends and technologies in landscaping and horticulture.
• Implement new techniques and practices to enhance the property’s landscape.
• Continuously seek ways to improve the efficiency and effectiveness of the landscape maintenance operations.

This role demands strong leadership and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.

• Ensure the effective implementation of all operational security procedures within the hotel.
• Assist the Security Manager in management and security oversight of all contractors, suppliers or vendors working on property.
• To maintain a close dialogue and relationship with local security authorities.
• Ensure that security officers provide a courteous and professional service to all customers, staff, vendors and suppliers.
• To monitor the car-park system and ensure its smooth running and security
• To vet the daily functions and VIP arrival list and to ensure that security officers are deployed as appropriate
• To account for the master keys of the property and their movements as well as key control in general.
• To keep the hotel senior management informed on all matters relating to the Security aspects of the hotel on a daily basis.

You will be one of the principal pillars of the hotel, passionately and enthusiastically directing day-to-day activities of the sales team by inspiring and coaching them to drive results. Further you will drive the preparation of the annual departmental operating budget, the hotel sales, marketing and business plan. As Group & Event Manager you will be involved in event sales forecasting with the Revenue Manager and also developing special events and sales blitzes to showcase the hotel to potential clients. You will develop rapports with key clients and feel comfortable taking risks by entering into new markets. You will have a presence at trade shows and major market events, locally and nationally, to promote new business and increase sales for the hotel.

We are looking for a dynamic and creative individual for the role of Social Media and Creative Manager, where you will oversee day-to-day operations of the social media and creative department, playing a pivotal role in developing and executing our overall social media strategy. Responsibilities include developing and implementing a comprehensive social media strategy, collaborating with internal eCommerce and PR teams, generating engaging content for various platforms, overseeing content creation and scheduling, fostering community engagement, monitoring trends and competitor activities, utilizing analytics tools for tracking and reporting, collaborating effectively with other departments, and providing dual reporting to both Public Relations and eCommerce heads. Additionally, always to ensure visually appealing and on-brand content, contributing to the ideation and development of creative campaigns and initiatives. If you are a strategic thinker passionate about social media and creativity, we invite you to apply and be a key player in shaping our brand's online presence.

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
• Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

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The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

As Laundry Manager you have a crucial role in establishing a high degree of service and efficiency throughout your department as your team is in charge of the cleanliness and comfort of our guests. You will manage Guest Laundry and Dry Cleaning services, the Laundry Shop, and Administration. This is a key operation in the hotel and it will be your responsibility to ensure the profitability of the department without compromising guest service and quality. In addition to this, you will seek to continuously develop and coach your team to achieve their personal and business goals.

To serve the needs of the business, our guests and our colleagues by successfully delivering the in-room dining service of the hotel. Your key duties and responsibilities are to ensure that the in-room dining service is delivered in line with the brand service standards and to ensure maximum guest satisfaction at all time, creating memorable guest expereinces while serving fod and beverage items to our guests.

The Guest Service Supervisor is a key ambassador for the hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. Minor Hotels Guest Service Supervisors all have a friendly and outgoing personality and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency, and friendliness.

As an Assistant Outlet Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a ‘hands on’ approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.

You will have full accountability for managing the individual spa unit. This position requires commitment to achieving sustainable growth through continuous analysis of business and team member performance, and a dedication to increase customer demand. In order to do this it is important to develop and maintain mutually beneficial relationships with business partners, guests and team members alike. You will be committed to continually developing the spa team members, whilst ensuring that the spa is consistently operating at, or above, agreed standards and achieving maximum profitability.

You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.

As a member of the finance department, this role is responsible for ensuring that all the financial affairs of the hotel are conducted to the highest standards of honesty and integrity. High ethical standards are necessary to maintain both competitive advantage and the pride and confidence of our Team Members, and to provide quality products and services to customers and clients.

Job Description

GSRs work at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues. They must make sure that only guests who are qualified are invited to attend.

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As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

We are looking for a dynamic and creative individual for the role of Social Media and Creative Manager, where you will oversee day-to-day operations of the social media and creative department, playing a pivotal role in developing and executing our overall social media strategy. Responsibilities include developing and implementing a comprehensive social media strategy, collaborating with internal eCommerce and PR teams, generating engaging content for various platforms, overseeing content creation and scheduling, fostering community engagement, monitoring trends and competitor activities, utilizing analytics tools for tracking and reporting, collaborating effectively with other departments, and providing dual reporting to both Public Relations and eCommerce heads. Additionally, always to ensure visually appealing and on-brand content, contributing to the ideation and development of creative campaigns and initiatives. If you are a strategic thinker passionate about social media and creativity, we invite you to apply and be a key player in shaping our brand's online presence.