Total 8 job vacancies by Minor International

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
• Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

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You will support the overall cleanliness office area and Beverage of the Preview Centre Department to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by greeting guests and accopamy them to the table and inform the Preview Centre teams.

Responsible for ensuring that all the engineering and maintenance activities of the attractions are conducted to the highest professional standards at all times, with guest comfort and safety being the highest priority.

As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is to conducting Club Presentations for guests. Throughout your interactions with guests, colleagues, and stakeholders, maintaining professionalism, integrity, and quality is paramount. AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.

Key Responsibilities:

• Achieve the required targets, effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, including:
  • Be an active and punctual participant in all presentations and trainings,
  • Keep presentations and any other materials current,
  • Continue to develop and improve Club Presentation skills, through self-assessment, practice, and feedback provided by others.
  • Prepare for daily appointments as necessary,
  • Follow and adhere to AVC best practices when presenting to guests,
  • Build rapport and establish trust with guests throughout the entire presentation process,
  • Discover guests’ needs through strategic questions and discussions to customise the Club Presentation,
  • Explain the features, advantages, and benefits of becoming a Club Points Owner,
  • Suggest the appropriate Club Points Ownership Tier that would suit the guests’ specific vacation needs, currently and in the future, and
  • Have a working understanding of financing options and all the details involved in Club Points Ownership to be able to answer questions clearly and concisely regarding Ownership, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all guests, whether they purchase or not, with the utmost respect and courtesy to ensure the highest levels of satisfaction.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Adhere to the ‘New Owner’ quality assurance and follow-up procedures as determined by your direct report.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Assist in the development and mentoring of other VCs as requested.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Key Performance Indicators:

• Achieve all required targets established as part of defined goals.
• Attain high internal and external guest satisfaction.
• Conduct professional presentations.
• Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
• Perform as an active and engaged team member. 

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You will implement the daily work schedule, to handle planned maintenance and respond to guest requests and emergency situations and to check air conditioning, water, fire safety systems of the hotel and maintain them according to required standards as well as to work with other operational departments in the effective performance of their duties. You are responsible for ensuring that all the engineering and maintenance activities of the hotel are conducted to the highest professional standards at all times, with guest comfort and safety being the highest priority.

You will manage the Engineering department, ensuring the efficient running of the all hotel facilities, including all fire and life safety equipment and systems. It will be your responsibility to plan and manage all preventative maintenance work, new projects, extensions, and renovations. You will be involved in preparing the Engineering budget for the property, and will provide the Engineering knowledge for the hotel strategic and operational plans. You will monitor energy usage in the hotel, and implement initiatives to conserve energy wherever possible.

The Telemarketings Executive is responsible for inviting guests to invite attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.

The Telemarketings Executive will represent Anantara in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90 minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telesales Executive’s responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

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Job Description

GSRs work at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues. They must make sure that only guests who are qualified are invited to attend.

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