The Collection Staff will be an integral part of our Accounting Department, responsible for managing the company's accounts receivable and ensuring timely collection of outstanding debts. This role requires a detail-oriented individual with excellent communication skills and a proactive approach to resolving payment issues.
Key Responsibilities:
- Contacting customers via phone, email, and mail to follow up on overdue payments.
- Negotiating payment plans and settlements with delinquent accounts while maintaining positive relationships with customers.
- Updating customer records and payment status in the accounting system accurately and promptly.
- Collaborating with the teams to address customer inquiries and resolve payment disputes.
- Generating reports and analyzing data related to accounts receivable aging to identify trends and areas for improvement.
- Recommending strategies to minimize bad debt risk and improve overall collections efficiency.
- Assisting with month-end and year-end closing activities related to accounts receivable.
Qualifications:
- Min D3 in Accounting, Finance, Business Administration, or related field preferred.
- Proven experience working in a collections role, preferably in a corporate environment.
- Strong understanding of accounting principles and practices, particularly in accounts receivable management.
- Excellent English communication skills, both verbal and written, with the ability to effectively negotiate and resolve payment issues.
- Proficiency in using accounting software and MS Office applications, particularly Excel for data analysis.
- Highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Ability to work independently and collaboratively as part of a team, demonstrating professionalism and integrity in all interactions.
