Total 2 job vacancies by Zeal Group

Responsibilities:

We are seeking a motivated and results-driven Associate Telemarketing professional to join our team. The Associate Telemarketing role involves generating leads, scheduling appointments, and promoting our financial products and services through outbound calls. This position requires excellent communication skills, a customer-focused attitude, and the ability to engage potential clients in meaningful discussions about their financial needs.

Key Responsibilities:

• Conduct outbound calls to prospective clients to introduce the company's financial products and services.
• Contact leads and convert them into clients.
• Identify potential prospects and evaluate their needs based on financial goals and investment interests.
• Schedule appointments for potential clients to meet with Financial Advisors or Sales Representatives.
• Provide basic information about financial products and address initial inquiries accurately and professionally.
• Record client interactions and update contact information in the company’s CRM system.
• Follow up with prospects and maintain a pipeline of potential clients.
• Handle client complaints to ensure a positive experience and foster interest in the company's offerings.

Experience:

• 1-2 years of experience in telemarketing, customer service, or sales, preferably in the financial services industry.

Education:

• Minimum high school diploma or equivalent; a bachelor's degree in Business, Marketing, or a related field is an advantage.

Skills:

• Exceptional verbal communication and listening skills.
• Strong interpersonal abilities with a professional and friendly telephone demeanor.
• Target-oriented with the ability to achieve and exceed goals.
• Familiarity with CRM software and basic computer proficiency.
• Knowledge of financial products (e.g., stocks, bonds, trading platforms) is preferred but not mandatory.

• Competitive base salary with commission and bonus structure.
• Comprehensive training on products and telemarketing best practices.
• Supportive team environment.

Purpose :
The HR Generalist is responsible for managing local/in-country HR operations. This individual is primarily accountable for driving the effective delivery of HR programs and services across the entire employee lifecycle. While the HR Generalist serves as an advisor to employees, providing guidance on HR policies and processes, he/she also works closely with the Country Manager, Department Heads, Line Managers, and other key stakeholders in ensuring employees feel supported and are engaged throughout their employment with the company.  

Key Accountabilities :

• Working closely with the Regional Head of People in adopting the overall HR Strategy and operational plans in the local HR operations through regular goal setting, ensuring quarterly objectives and priority areas are aligned with overall Company strategy 
• Developing and aligning local HR policies and procedures with the country’s legislation well as the company’s global requirements; ensuring the organization’s compliance with local employment regulations 
• Sending out job offers and gathering pre-employment requirements from incoming new joiners 
• Effectively onboarding new joiners into the company, promptly delivering HR/company briefing 
• Carrying out payroll management activities (new hire payroll registration, monthly payroll processing and statutory reporting, and final pay processing) for all employees 
• Keeping track of employee benefits utilization, processing claims, and coordinating with external benefit providers/partners (e.g. availment, renewal) 
• Monitoring new hire performance, guiding Managers during performance reviews, confirming employment regularization 
• Ensuring quarterly performance reviews are completed, documenting and cascading employee performance scores, calculating performance bonuses when applicable 
• Carrying out in-country employee engagement initiatives and activities 
• Managing and addressing employee issues related to misconduct and grievance and facilitating disciplinary procedures 
• Managing the HRIS, monitoring attendance and leave utilization, and guiding employees on using HR technology and related platforms 
• Keeping employee records up-to-date and ensuring all relevant HR documentation are intact 
• Preparing HR reports and utilizing people analytics to understand people drivers and identify improvement areas 
• Promptly addressing employee inquiries and resolving workforce issues 
• Managing in-country HR budget and expenses 
• Serving as the lead subject matter expert (SME) in all local HR matters, assisting and advising line managers on performance management, people development, compensation management, and employee issues 
• Conducting regular total rewards (compensation, benefits, perks, engagement initiatives) benchmarking to help the company attract and retain talents 
• Regularly touching base with Department Heads and Line Managers to identify people-related needs and pressing employee issues 
• Collaborating with the TA team on the development and implementation of creative recruiting strategies to hire the best available talent 
• Communicating with statutory bodies/governmental authorities when needs arise 
• Performing other relevant duties that may be assigned 

Qualifications (including core skills and competencies) 

• University degree 
• At least four (4) years of progressive work experience in full cycle HR Management (recruitment and onboarding, payroll and benefits, employee engagement, performance management, employee/industrial relations) 
• Experience in fast-paced and high growth multinational organizations, background in the fintech/tech industry a plus 
• Strong understanding of HR processes, procedures, and best practices as well as local employment laws  
• Experience in designing and implementing HR policies, procedures, and programs 
• Ability to effectively build relationships with and manage stakeholders across all levels 
• Excellent knowledge and understanding of regulations, accepted professional standards, and local legislations (including legislation on employment, data protection, and health & safety) 
• Knowledgeable about identifying, tracking, and analyzing key HR performance metrics/KPIs 
• Excellent planning, organizational, and goal-setting skills 
• Well-versed in the latest HR technologies and must be savvy about relevant systems and tools 
• Excellent communication and interpersonal skills; possesses a positive and approachable manner 
• Curious, proactive and agile; able to come up with innovative solutions to problems 
• Methodical, has a strong attention to detail, and able to make quick and rational decisions 
• Commitment to continuous personal development; willingly seeks, accepts, and delivers feedback 
• Experience in operating in a high-pressure environment 

• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)