Total 2 business management project planning job vacancies in banjar south kalimantan

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

1.   Melakukan koordinasi dalam penerimaan dan pengeluaran barang/perangkat serta perpindahan dengan User terkait.

2.   Melakukan koordinasi berkala dengan tim inventory kantor Pusat.

3.   Melakukan pendataan atas penerimaan, pengeluaran dan perpindahan barang/perangkat

4.   Mengelola dan memantau keamanan stock barang atau perangkat

5.   Mengelola dan mengendalikan persediaan barang/perangkat fisik dengan stock dan data riil.

6.   Mengelola sistem penyimpanan Barang/Perangkat dengan efektif. 

7.   Mengajukan permintaan permintaan Barang, Perangkat, Tools yang berkelanjutan sebagai penunjang Operasional di kantor maupun dilapangan.

8.   Melakukan stock opname berkala bulanan pada gudang site dan memberikan pelaporan kepada inventory pusat. ( cabang )

9.   Melakukan stock opname berkala bulanan pada gudang penyimpanan dan memberikan pelaporan kepada Head Of Division. ( Pusat )