Total 7 command center analyst job vacancies in west jakarta

• Mempekerjakan, melatih, dan menyiapkan agen call center
• Memastikan agen call center mampu mencapai tujuan dan sasaran call center
• Menjawab pertanyaan agen dan membantu mereka menangani panggilan yang menantang
• Mengidentifikasi masalah operasional call center dan menyarankan perbaikan
• Menyiapkan laporan operasional dan menganalisis data
• Memastikan kepatuhan terhadap kebijakan kehadiran dan prosedur yang ditetapkan
• Mengumpulkan umpan balik dari anggota tim dan memberikan umpan balik berkelanjutan kepada mereka
• Memberikan penghargaan kepada agen secara berkala
• Memantau metrik kinerja utama seperti pembatalan panggilan dan panggilan menunggu

Memberikan informasi kepada customer / nasabah melalui telp / email / livechat dengan baik dan benar.

Membantu penyelesaian permasalahan yang di sampaikan oleh customer/nasabah dan memberikan solusi terbaik.

Membuat laporan kerja

Melayani nasabah dalam memberikan informasi seputar produk perbankan melalui phone/email/livchat dengan baik dan sopan.

Membantu menyelesaikan masalah nasabah.

Membuat reporting

• Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call
• Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent call center
• Menjalankan action plan/recovery plan saat terjadi peningkatan call
• Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
• Membantu pencapaian target service level baik itu per interval maupun per daily

We are looking for a CRM Analyst to join our marketing team at Stockbit. You will managing and analyzing customer data to drive customer engagement, retention, and revenue growth. You will work closely with the marketing, product, and data teams to optimize and personalize customer communications across various CRM channels. If you are passionate about data analysis, customer behavior, and driving results, we would love to have you on our team. As a CRM Analyst, you will be responsible for:

• Collect and analyze customer data from various sources to gain insights into customer behavior and preferences.
• Develop and maintain customer segmentation models to optimize targeted marketing campaigns.
• Create and execute A/B tests to measure the effectiveness of different CRM strategies and tactics.
• Monitor and report on key performance metrics related to customer engagement, retention, and revenue growth.
• Collaborate with cross-functional teams to develop and implement CRM strategies that align with business goals.

• Bachelor's degree in business, finance, marketing, or other related fields. Fresh graduates with experience are welcome
• Experience in a fast-paced industry
• Ability to consistently produce quality output and meet tight deadlines in a high-pressure, agile working environment.
• Strong analytical skills, data-driven, and delighted with statistical analysis and figures.
• Experience in project management and data analysis
• Understanding of the Customer Journey Experience.
• Good communication and collaboration skills
• A meticulous and detailed person with strong organizational skills.
• Self-driven and a team player
• Take ownership of problems
• Experience in any of these specializations is a plus: CRM Tools, Google Analytics, HTML & CSS, Microsoft Excel

• Supportive teammates

• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2.5 years after Ajaib first launched. Our mission is to make stock trading accessible for millennials through a mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

At Ajaib, our three principles or 3DNAs set the foundation for our Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Responsibilities

• Conduct comprehensive research on various companies and sectors to identify investment opportunities.
• Write detailed equity research reports, including financial modeling, valuation, and investment recommendations.
• Monitor market trends and economic factors affecting the equity markets.
• Collaborate with the trading team to provide timely insights and support trading strategies.
• Present research findings to internal stakeholders and contribute to investment decisions.

• Bachelor's degree in Finance, Economics, or a related field.
• 2+ years of experience in equity research, investment analysis, or related roles.
• Strong knowledge of financial modeling, valuation methods, and equity analysis.
• Excellent written and verbal communication skills.
• Ability to analyze financial statements and market data critically.
• A keen interest in financial markets and investment strategies.
• Proficient in Microsoft Excel and other financial analysis tools.
• Strong work ethic and ability to meet tight deadlines in a fast-paced environment.

Overview

Do you believe that everyone deserves access to affordable, quality healthcare? Are you driven by creativity, bold ideas, and disruptive innovation? Are you inspired by exceptionally talented, diverse, impact-oriented colleagues? Do you thrive in a dynamic, high-growth, fast-paced environment? Then consider a job with ThinkWell.

ThinkWell is a growing, flexible health systems organization, with both global influence and local grounding. Our focus is on driving transformation in the global health space by always questioning and disrupting conventional wisdom about what works or what can or cannot be done. We believe in pragmatisms over ideology and develop solutions tailored to a client’s context and political realities without replicating global models and all-purpose solutions. We know that to drive change, we must focus on how the world could be, rather than making excuses for the status quo.

Strategic Purchasing for Primary Health Care (SP4PHC) project, which is a nine-year program supported by a grant from the Bill & Melinda Gates Foundation (BMGF) that supports countries to improve how funds are allocated to healthcare providers to achieve the goal of universal health coverage.

In Indonesia, SP4PHC has been working with the Ministry of Health (MOH) since late 2022 on supporting the MOH’s Health Transformation agenda and specifically focusing on reforms around improving PHC, health financing, and digital health across Indonesia. SP4PHC Indonesia is implementing four workstreams, which aim to support the MOH through at PHC Consortium (Workstream 1), improve how JKN purchases PHC services (Workstream 2), foster integration of telemedicine into purchasing arrangements for PHC services (Workstream 3), and performance management (PM) for decision-making at district level (Workstream 4).

SP4PHC has been appointed as a co-coordinator of MOH-lead PHC consortium at 4 selected districts. The PHC consortium aims to set up a catalytic learning platform where key national and subnational government, academic, and external stakeholders can work together to diagnose and improve how purchasing at PHC level within the context of integrated primary care service. Activities under the Consortium include fund flow tracking, health performance assessment, and capacity building. Furthermore, in 2025-2026 ThinkWell is envisioning the support to improve the performance management capacity at the district level. This aims to empower the District Health Office (DHO) to leverage the use of existing data or evidence for the decision-making process, mainly in resource allocation areas.

To support this vision, several activities related to district monitoring and decision-making support will be carried out. The Senior Health Management Analyst position will be a core technical member of the SP4PHC Indonesia team and will report to the Project Director. This is a full-time position based in Jakarta, Indonesia.

SP4PHC-Specific Responsibilities:

·      Lead the quarterly tracking of performance monitoring data in each district, which will be reported to the funder.  This includes liasing with District Technical Assistants (DTAs) in each district to collect data, review for quality and completeness, and analyze key trends across time and geographies.  This will include liasing with local research partners

·      Lead implementation of the performance management workstream and coordinate activities with district authorities, the MoH, local research partners and others to support decision-making mechanisms at the district level.  This will be done with support from the Global Senior Technical Advisor and Project Director.

·      Support the development of the practical design of performance management activities at the district level, including adapting the PM framework to develop a ready tool for Indonesia, designing and overseeing necessary data collection,analysis, and products for dissemination. 

·      From the initial PM assessment in selected districts, the senior analyst will help design key interventions that will improve how DHO leadership use evidence for key decisions that can improve PHC performance in their jurisdictions

·      Collaborate with Senior Health Policy Analyst and Project Director to manage and ensure alignment of DTA activities in partnered districts.

·      Oversee the technical assistance provided by universities in the Consortium and work closely with them to deliver high-quality and timely outputs

·      Collaborate, align, and manage relationship with key partners like the Summit Institute for Development (SID) in the design and implementation of performance management under the same funder

·      Present at relevant forums and participate in technical working groups on ThinkWell project-related to performance management workstream. 

·      Building and maintain strong working relations with technical and management units in partner organizations, especially Ministry of Health and District Health Office. This includes partnership with other relevant development agencies.

Job Location: This is a full-time position based in ThinkWell Office, Jakarta. (Indonesian Nationals Only)

Reporting Lines and Teamwork

·        Project Director – SP4PHC Indonesia

QuAlifications

1.    Master’s degree in business administration and public administration with +5 years of experience in the Indonesian health system.

2.    Having experience in a management consulting firm, bilateral or multilateral development agency, and/or international NGO, will be a value-added.

3.    Have a strong capacity and experience working with the local governments and with monitoring and evaluation (M&E)

4.    Advanced proficiency in Excel and PowerPoint required; proficiency in statistical analysis packages (e.g. STATA) preferred.

5.    Exceptional analytical, research and problem-solving capabilities.

6.    A thoughtful systems thinker with a grounded, pragmatic understanding of the complexities of our work

7.    Tech savvy and skilled at visual display of data.

8.    Demonstrated poise and professionalism in engaging with external partners, donors, and stakeholders

9    .Fluent in English both for speaking and writing.

10.    Outstanding written and verbal communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas. Writing samples (i.e., international scientific articles as first authors) will be valued.

11. Ability and willingness to travel up to 25%.