Total 128 customer experience manager job vacancies in South Tangerang

As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information  and security requirements and all the company’s business procedures, policies, and ISO/BS standards.

Moladin is Indonesia’s leading used car fintech and marketplace. We are transforming the used car industry by empowering all players using our proprietary operational, financing, AI and IoT capabilities. We target to continue to grow strongly and explore more opportunities in the coming years. As a Tech start-up, we have one of the most seasoned and deep management teams plus have received strong financial backing from top investors including Sequoia Capital, Rocket Internet, East Ventures, Northstar and DST Global. We have offices based in Indonesia and an office in Singapore. Please refer to our website at https://moladin.com/en/ for more information.

This role will be based in Jakarta. This role will closely support our dealer financing business, and will be responsible for (i) the successful nationwide rollout of the GPS Tracking program during the implementation phase; and (ii) subsequent ongoing operations of the GPS Tracking program. This is a full-time role and the candidate will be required to work closely with the operations and business intelligence teams in Indonesia.

• Project management of the nationwide rollout of GPS Tracking program.
• Planning and management of inventory of GPS trackers and SIM cards.
• Develop an effective inventory management system for GPS trackers and SIM cards
• Close coordination with Procurement, Tech, and Warehouse teams to ensure timely replenishment / replacement / refurbishment of GPS trackers.
• Close support for Risk team, Command Centre, and Field Verificators to ensure the smooth execution of GPS Tracking operations.
• Management reporting of key performance metrics.

• Minimum of 8 years’ working experience.
• Strong experience in project management.
• Strong communication skills.
• Proficiency in English and Bahasa Indonesia is required.
• Good critical thinking and ability to manage multiple workstreams.
• Strong drive to solve problems and create impact.
• Resourceful, able to resolve issues in a timely and efficient manner.
• Able to embrace change and thrive in a fast-paced environment.

[Company Intro]
NoTag Korea is a Korean IT-based retailing start-up company that was founded in 2021. Within just two years of operation, NoTag Korea has secured a total of 5 million USD series-A investment from at least 5 notable Korean investment firms, including Lotte Group (Lotte Ventures). As of 2023, NoTag Korea is selling over 80 brands, ranging from Korean cosmetics to lifestyle products, and operating in 7 countries, such as Taiwan, Hong Kong, Singapore, Malaysia, Australia, etc. We have recently set up our first overseas office in Taiwan, NoTag International Taiwan, and we are currently looking for talented & keen individuals to join our new office in Indonesia, NoTag International Indonesia, located at Lotte Shopping Avenue, South Jakarta.

[Junior Marketing Manager]

-  Manage offline B2B / B2C sales

-  Manage online B2B / B2C sales (Shopify, Shopee, Lazada, etc)

-  Manage logistics/packing/delivery for online operations (3PL/warehouse)

-  Manage & promote Social Media platforms (Instagram, etc)

-  Manage & execute offline promotion events (Expo, pop-up store, etc)

-  Manage Customer Service

-  Manage internal data & sales report (Work with Korean HQ)

[Application Process]

-  CV screening → 1st Interview (Online)→ 2nd Interview (Online)→ 3rd Interview (Offline)→ Selection

-  Required documents: CV & Self-introduction (English)

-  Send your CV to: [email protected]

-  Hiring until 31st January 2023

[Working Conditions]

-  Employment Type: Full-time (Probation Period - 3 months)

-  Working Hours: 08:00 - 17:00 (1 hour lunch break)

-  Location: [Lotte Mall Jakarta, South Jakarta]

-  3~5 years of experience in the relevant field

-  Have experience in dealing with overseas brands

[Preferred Qualifications]

-  Fluent in English or Korean

-  Educational background in an English-oriented country/institution (USA, UK, Singapore, etc)

-  Graduated from a Korean university

-  BPJS

-  THR

-  Performance Bonus

-  Very competitive salary rates