Total 78 customer experience manager job vacancies in jalan perintis rt 012 desa badak baru

Develop and Implement Growth Strategies:

• Identify new growth opportunities and develop strategies to capitalize on them.
• Work closely with the marketing, sales, product, and customer success teams to execute growth initiatives.

Data Analysis and Insights:

• Analyze user data and market trends to identify growth opportunities.
• Track and report on key growth metrics, and use insights to optimize strategies.

Experimentation and Testing:

• Design, implement, and analyze A/B tests and other experiments to identify the most effective growth strategies.
• Iterate on successful experiments to scale growth efforts.

Cross-functional Collaboration:

• Partner with product and engineering teams to develop features that drive growth.
• Collaborate with the marketing team to create and optimize campaigns.

User Acquisition:

• Develop and execute campaigns to acquire new users through various channels, including digital marketing, content marketing, partnerships, and more.

User Retention and Engagement:

• Implement strategies to increase user engagement and retention, including onboarding programs, loyalty programs, and personalized experiences.

Market Research:

• Conduct market research to stay updated on industry trends and competitor activities.
• Use research insights to inform growth strategies and identify new opportunities.

Reporting and Documentation:

• Maintain detailed records of growth experiments, outcomes, and learnings.
• Prepare and present regular reports on growth performance to senior management.

• Supervise daily warehouse operations, ensuring efficiency and timeliness in receiving, storing, shipping, and inventory management.
• Optimize layout for better space utilization and workflow, planning material storage locations for streamlined processes.
• Maintain accurate inventory records through regular stock counts, monitor inventory levels, recommend procurement, and prevent overstock or stockouts.
• Train and manage warehouse staff to ensure safety and performance.
• Coordinate logistics with suppliers and customers to ensure timely deliveries, and maintain quality and safety standards for all goods.
• Maintain compliance with the company's quality management system.

Financial Responsibilities  :

• Membuat rencana aktivitas penjualan berdasarkan target yang ditetapkan, menentukan prioritas yang harus dicapai dalam jangka pendek maupun jangka panjang sehingga rencana kerja tersosialisasi dengan baik.
• Memastikan penguasaan dan pemahaman mendalam atas produk-produk yang dikeluarkan perusahaan, maupun produk-produk investasi dan relevansinya dengan kebutuhan pasar 

Operational Responsibilities :

• Mematuhi prosedur dan peraturan internal maupun eksternal dalam hal : KYC, Compliance, Certification, Audit.

Service Responsibilities :

• Memastikan pelaksanaan  pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah
• Memastikan tingkat kepuasan nasabah atas layanan finansial yang diberikan, demi membangun hubungan baik dengan nasabah preferred existing maupun baru

Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaian dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.