Deskripsi Pekerjaan1. Menjawab panggilan telepon dan email dari pelanggan2. Membantu pelanggan dengan pertanyaan tentang produk, status pesanan, dan pertanyaan umum lainnya3. Menyelesaikan keluhan dan masalah pelanggan dengan cepat dan profesional4. Mempertahankan sikap positif, empatik, dan profesional terhadap pelanggan5. Memproses pesanan, penge...
Definisi Job Function Customer Engagement :Membangun dan memelihara hubungan jangka panjang dengan pelanggan, mengelola dan optimalisasi interaksi dengan pelanggan, aktivitas manajemen keanggotaan secara menyeluruh, serta menangani keluhan dan memastikan kepuasan pelanggan.Jurusan yang dipersyaratkan :Administrasi, Business, Manajemen, Manajemen Pe...
Delivers excellent service, meticulously coordinates reservation (system-based) and manages guests' account and informationHandles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptlyPerform night audit reportingProvides any tourism information related to...
We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
We are looking for a detail-oriented Content Moderator to join our eCommerce team. You will review and approve product listings, ensure content compliance, and maintain quality standards across our platform. The ideal candidate has a strong eye for detail, excellent communication skills, and a passion for maintaining a positive user experience.
1. Use of ServiceNow tool to manage and handle all IT issues, incidents, problems, and requests from users. 2. Adherence to SLAs and defined KPIs. Follow ITIL framework to manage IT Support services. 3. Maintain customer interactions. 4. Collaborate with 3rd party service providers to guarantee operations service quality. 5. Con...
Bukitmerapin, Gerunggang, KOTA PANGKAL PINANG, KEPULAUAN BANGKA BELITUNG, Indonesia / Pt. Bprs Bangka Belitung
Customer Service: 1. Memberikan informasi kepada nasabah atau calon nasabah mengenai produk dan jasa bank. 2. Melayani nasabah maupun calon nasabah sesuai dengan standar layanan. 3. Mendengar dan mencatat keluhan nasabah dan meyelesaikan keluhan tersebut dalam batas wewenang yang dimiliki atau meneruskan kepada Officer Operational.4.&nbs...