Total 6 customer service job vacancies in jl raya bogor km 27 kel pekayon kec pasar rebo jakarta timur

• Menangani Keluhan Pelanggan
• Memberikan Informasi Produk atau Layanan
• Melakukan Follow-up pada Masalah Tertentu
• Mencatat Interaksi dengan Pelanggan
• Memberikan Saran dan Rekomendasi
• Menjaga Tingkat Kepuasan Pelanggan

Responsibilities:

• Perform machine installation
• Machine maintenance
• Repair machine
• Carry out analysis and problem solving
• Carry out machine quality control
• Perform functional test on the machines
• Create maintenance report
• Create a preventive maintenance schedule

• Melakukan proses verifikasi dokumen
• Melakukan penyortiran dokumen
• Memastikan proses sesuai dengan SLA
• Melakukan proses filing dokumentasi & Scan Dokumen

Community Experience Intern will focus on :

• Monitoring and activating user and community to persuade them to join our campaign.
• Oversee content development, ensuring it aligns with both client goals and audience preferences.
• Engage with Supermom's internal community and external community partner
• Monitor campaign performance metrics and generate reports highlighting key successes, insights, and recommendations.

• Minimum of 1 year of experience in community activation, customer success, customer service, copywriting, ideally in an agency setting. Fresh graduates are welcome to apply.
• Demonstrated skill in project management
• Excellent communication, interpersonal skills, and good attitude
• Ability to develop and implement persuasive content copy 
• Proficient in Bahasa Indonesia, preferably able to speak and write in English as well.
• Available to work on a freelance contract for 3 to 6 months, Onsite in Menara Sentraya Blok M, with a working arrangement from Monday to Friday, 9 AM to 6 PM.

Dibutuhkan Customer Support (CS) untuk stand-by hanya setiap Sabtu dan Minggu (kerja lepas).

Tanggung jawab:

• Membantu dalam penyelesaian keluhan dan masalah pelanggan secara tepat waktu dan efektif.
• Memantau dan mengevaluasi interaksi layanan pelanggan untuk memastikan kualitas dan konsistensi.
• Bekerjasama dengan departemen lain, seperti pemasaran dan pengembangan produk, untuk menangani keprihatinan pelanggan dan meningkatkan pengalaman pelanggan secara keseluruhan.
• Menganalisis umpan balik pelanggan untuk mengidentifikasi tren, area untuk perbaikan, dan peluang untuk inovasi.

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes