Total 602 customer service manager job vacancies in Jl. Warung Jati Barat No. 41b Rt 008 Rw 005, Jakarta Selatan

• Develop and execute community growth and engagement strategies, in collaboration with the marketing and product team.
• Lead and manage a team of community moderators, including resource allocation, scheduling, supervising performance, and providing continual feedback.
• Identify actionable community insights and raise market opportunities to other team members.
• Oversee the setup of Discord channels, permissions, bots, and security measures.
• Manage, engage, and grow the community across various platforms including Discord and other discussion forums.
• Monitor, analyze, and provide reports on community & campaigns’ performance, suggesting initiatives for improvement.
• Stay updated on industry trends and technologies to drive community growth and engagement.
• Plan and execute community events, both in person and online.

• 2+ years of experience as a hands-on crypto community manager/ lead/ head of community.
• Experience in leading a team of moderators or a similar leadership role.
• Excellent written and verbal communication skills.
• Crypto native — must be deeply familiar with crypto technology and culture.
• Strong understanding of community platforms, engagement strategies, and analytics.
• Good interpersonal, and organizational skills.
• Strong marketing campaign ideation skills.
• Proficient in Indonesian language to facilitate effective communication with local users on social media.

• Flexible work arrangements
• Generous paid time off
• Flexible working hours
• Training and development opportunities
• Amazing career opportunities in a growing global startup
• Employee token options

Youtap Limited, a global leader in creating innovative digital payment solutions, is seeking a talented Development Manager Platforms to join our dynamic team. As the Development Manager Platforms, you will be responsible for overseeing the development and maintenance of our platforms, ensuring the successful delivery of high-quality software products.

Key Responsibilities

Your responsibilities will include:

• Leading and managing a team of software engineers to deliver scalable and reliable platforms.
• Overseeing the full software development lifecycle, from design and development to testing and deployment.
• Collaborating with cross-functional teams to gather requirements and define project scope and timelines.
• Managing Agile Development Squads
• Ensuring adherence to software development best practices and standards.
• Reviewing and optimizing existing systems to improve performance and efficiency.
• Keeping up-to-date with the latest technologies and industry trends.

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Minimum of 5 years of relevant experience in software development in the financial software services sector, with at least 2 years in a management role.
• Strong knowledge of agile software development methodologies, tools, and frameworks.
• Experience with platform development and deployment, preferably in a cloud environment.
• Proficiency in programming languages such as Java, Springboot
• Experience with PostGreSQL.
• Experience developing cloud architectures (Azure, AWS, Google)
• Strong understanding of Jira, including ticket management and timesheeting
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced and collaborative team environment.

All benefits will be discussed with the successful candidate.