Total 14 digital art director job vacancies in west jakarta west jakarta city

• Responsible for the claims handling overall for Gadget / MPAR category
• Ensure that the SLA targets that have been set for each client can be achieved well in terms of review and payment
• Ensure that the aftersales vendors can run well in the workflow which includes Service Center / Logistics Providers / others as necessary
• Control the daily activities of the Claims Analyst team in making sure they are working productively to resolve claims within SLA and within guidelines for Gadget / MPAR category
• Create client and insurer claim loss ratio performance reports, weekly, monthly for Gadget / MPAR category
• Establish good relationships with Claims team in insurers to ensure smooth working flow
• Able to negotiate strongly to insurers on behalf of customers claim needs and queries
• Hold a daily morning briefing with the claims team to discuss claims pending statuses and handling of incoming claims and backlog for Gadget / MPAR category
• Actively evaluate current SOPs in claims handling and work towards improvement in processes

Role Purpose

• Lead the digital transformation journey of Syngenta in Indonesia to bring new technologies in agriculture which will have the positive impact on livelihood of farmers  
• Provide modern research based break-through digital technologies to boost farm productivity leading towards developed agricultural economy of Indonesia   
• Provide digital insights and analytics to support strategic decisions in order to achieve the purpose of Syngenta that is Bringing Plant Potential to Life

Accountabilities

• Lead and drive country digital initiatives
• Manage Digital Marketing activities for all products/brands in country  
  • Translate brand/product strategies into a focused digital campaign strategy & plan based on customer/grower insights.  
  • Define, create and implement and optimize the local digital marketing campaigns (focus on acquisition of grower data, grower engagement, conversion of sales and grower loyalty), B2B and B2C
  • Alignment of digital campaigns with local marketing teams and their initiatives
  • Leads digital campaign execution and ensure all related party (including agency/vendor) meet approved project milestones. Creation of digital campaign creation briefs for the agencies involved and the end-to end campaign delivery process
  • Provide content strategy. Management of all digital campaign content consistency & quality according to the brand guidelines  
  • Supervise and monitor customer inquiry/complaints make sure all followed up, managed and recorded it properly
• Manage Digital Advertisement
  • Develop digital media plan & strategy to boost brand awareness through digital media
  • Realization of tagging & SEO/SEM implementation of all digital campaign assets to drive traffic
  • Work closely with digital media buying agency to make sure optimal budget utilization 
  • Responsible to manage team social media campaign, e-commerce, grower database. Utilize and analyze data to support strategy and data driven decision
• Monitoring, Reporting and Controlling digital marketing cost spending 
  • Setting, measuring, optimization and reporting of all campaign KPI’s and as such optimize digital A&P spend
  • Regular monitoring and reporting digital marketing campaign effectiveness  
  • Collecting and sharing information about digital insights, digital marketing trends, technology and competitive review
  • Manage local digital marketing A&P budget. Ensure optimal budget utilization 
• Work closely and interfacing with external agencies, Syngenta IT & Digital and local Marketing & IT teams and Corporate affairs
• Involve in Global digital projects through proper stakeholder management in very close cooperation with Global, Region and Country Management Teams
• Drive digital marketing capability building in local marketing teams

We are seeking a highly motivated individual to join our regional product management team and support our digital operations. In this role, you will collaborate closely with event teams, external contractors, and service providers to support the setup and seamless functioning of our digital products, ensuring alignment with our business objectives.

Principal Duties and Responsibilities:

• Assist in the setup and configuration of digital applications.
• Collaborate with events teams to gather user requirements on digital systems.
• Perform system testing and provide feedback.
• Support project management and track project tasks.
• Event onsite preparation and support.
• Handle professional email correspondence, including sending and responding to messages.
• Maintain and manage data using MS Excel and MS Word.
• Assist in any other duties assigned by your supervisor.

We are looking for an experienced and ambitious Director to lead our Construction management (Project management consultancy) offering in Asia. This individual will work as part of the Major Projects Group (“MPG”) in region and across business units, sector, and proposition owners to develop a compelling and differentiated offer in construction management and project management consultancy across our operating markets.  The appointed individual will be accountable for the pursuit, conversion, set up and assure our portfolio construction management and project management consultancy appointments in Asia. These appointments cover the full spectrum of sectors such as advanced manufacturing developments, next generation of manufacturing plants, highly technical manufacturing & logistics facilities, data centre campuses, pharmaceutical processing facilities, as well as mixed used developments, hospitality projects and sport events venues. 

We are positioned to be at the forefront of these sectors and see unparalleled opportunity to lead the market with a unique offer in construction management and project management consultancy regionally. We are looking for someone who is self-motivated and driven by the goal of establishing Turner & Townsend as the #1 Consultancy for the delivery of these services in Asia, and a recognized expert in the strategy, setup and implementation of controls and assurance of such projects in region. Reporting to the Head of Real Estate, Asia the individual will be responsible for pursuing, converting, and assuring such projects, interfacing the project teams, bringing subject matter expertise, developing and delivering on a business plan for significant annualised growth, maintaining existing clients and promoting the values of Turner & Townsend to the market.

Responsibilities will include, but not be limited to:

• Establish a clear strategy (plan) for the pursuit, positioning, and conversion of our construction management and/or project management consultancy targets in region.
• Engage with clients to showcase our construction management and/or project management consultancy proposition and capability through practical, project-specific value adds.  This will involve leveraging our global capability and data and insights as necessary.
• Provide subject matter expertise to the set up and planning of major projects including control frameworks and processes aligned to the scale and complexity of the developments.
• Act as Subject Matter Expert (“SME”) or Reach-back Expert for key commissions and/or programs, with involvement setting up people, processes, and systems for success.
• Lead in ensuring project assurance activities for our service offer are undertaken in accordance with corporate standards, working in coordination with our risk and assurance functions within the business. Provide follow up and feedback to commission leads and/or business unit leads as applicable.
• Provide key technical and commercial advice to clients across major projects.
• Manage key client accounts and winning new business through organic growth and referral opportunities.
• Embrace and work in a digital project management environment using in-house and partner systems, tools, and methodologies.
• Act as a role model and brand ambassador who drives One Business culture and embodies the values of Turner & Townsend
• Develop and coach/mentor project teams.
• Support our industry professional bodies, through committee participation, thought leadership and public speaking / presentations and help shape best practice.

Skills required

• Exemplary leadership and stakeholder engagement skills and experience.
• Background in construction (contracting) and/or construction management, including prolonged exposure to construction site set up and operations.
• 15+ years’ experience leading complex and major projects and programs (in excess of $200m USD) from outset to completion.
• Ability to influence, advise and recommend appropriate course of action to management and executives within client or partner organizations.
• Experience is in a complex stakeholder environment reporting regularly to key stakeholders including internal teams, appointed technical partners and the client.
• Self-motivated and driven.
• Results oriented with high work ethic, stringent quality standards and a commitment to action.
• Strong knowledge and experience in building assets of various real estate sectors.
• Mobile and interested in the geographic spread and diversity of Asia.
• Ability to be mobilized for the setup of major projects and undertake routine visits to assure existing commissions. 

What a Sr. Director – Head of Clients does at Visa:

As the Sr. Director – Head of Clients at Visa, you will be at the forefront of driving Visa’s growth and innovation in the most exciting SEA market, Indonesia. This pivotal role involves leading the end-to-end sales and business development strategy for a diverse range of clients, including issuers, acquirers, sellers, fintech companies, conglomerates, and other partners. You will lead a dynamic, collaborative team who are obsessed with empowering clients of all sizes to succeed with Visa, leveraging our extensive range of products and solutions. Together, you will foster a culture of teamwork and innovation, ensuring that our client interaction is an opportunity to drive growth and deliver exceptional value.

This role has a broad focus across Visa’s three strategic focus areas:

1. Core – Consumer Payments: delivering seamless and secure payment solutions that meet the everyday needs of consumers.
2. Commercial & Money Movement Solutions - B2B & Corporate Payments: providing businesses with efficient and reliable payment systems to streamline their operations and enhance their financial management.
3. Value-Added Services:  offering a suite of innovative services such as Advisory, CyberSource, Loyalty Solutions, Data, and Risk solutions to help clients optimize their operations and drive growth.

You will collaborate with Visa teams across Indonesia and the Asia Pacific region, positioning Visa as the unrivaled industry and thought leader. You will collaborate and engage with clients, partners, regulatory bodies, and peers, driving innovation and shaping the future of payments in Indonesia.

Additionally, the Head of Clients will:

• Strategic Execution: Translate Visa’s long-term strategy into specific, actionable objectives and plans for the market, ensuring alignment with key Visa stakeholders.
• Build Strong Partnerships: Proactively manage relationships with the largest and most influential clients in Indonesia. Strengthen partnerships and drive cross-selling of Visa’s comprehensive suite of products and solutions.
• Drive Market Growth: Develop and execute client development strategies and revenue objectives to increase personal consumption expenditure (PCE) penetration, Visa seller volume, market share, and data processing revenues. Foster acquirer, seller, and consumer preference for Visa.
• Identify Opportunities and Mitigate Risks: Focus on the development of medium-term account plans. Structure and model commercial deals that promote growth while identifying and mitigating commercial risks.
• Inspire and Lead: Guide a team of Account Executives to generate significant new business for Visa across the market. Develop innovative initiatives and implement targeted go-to-market strategies to reach both traditional and new segments.
• Cultivate a High-Performance Culture: Coach and direct team members in the day-to-day execution of sales activities. Establish a customer-focused, performance-based sales culture.

Why this is important to Visa

The Sr. Director – Head of Clients is pivotal to Visa’s success in Indonesia. This role drives market leadership, client empowerment, and revenue growth by leading strategic initiatives and fostering strong partnerships. In this role, you will have the opportunity to lead a high-performing team and shape Visa’s strategic direction in Indonesia. You will gain invaluable experience and insights by working across diverse client segments and regional teams, driving innovation and implementing cutting-edge solutions.

The Specialized Sales Manager and Account Executive will play an essential role in managing, developing and growing Visa’s business with our Tier-3 clients in targeted regions. In this role, you will be the primary contact for small institutions, addressing inquiries, solving problems and freeing up resources from country-specific sales and functional areas to nurture and expand business with key clients and stakeholders. You will also be responsible for generating leads, executing sales initiatives and implementing business development and portfolio management strategies in continuous collaboration with Sales and Cross Functional Areas. This alignment ensures our activities are in line with country, regional and global strategies.

Why this is important to Visa

Through enabling digital payments, Visa supports the communities and economies that we are part of.  Visa works with its clients, governments and other partners to make this happen.

Digital Sales is the next step in the evolution of our sales and service approach within the region. In this role, you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.

The sales position will be responsible for a portfolio of clients (issuers, acquirers, digital partners), which will include driving sales initiatives on our key products and solutions, understanding the evolving needs of our clients and ensuring Visa contributes to driving a successful partnership and business growth.

Digital Marketing Intern 

About Us 

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

As a Digital Marketing Intern , you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery. 

What will you do but not limited to: 

• Assist in the creation, implementation and optimization of digital advertising campaigns across various platforms such as WhatsApp, Google Ads, Facebook & Instagram Ads, LinkedIn and more. 

• Support in set up, execute, optimize various paid channels including YouTube, SEM, Display, Facebook, Instagram but not limited to different biddable channels 

• Assist in designing split tests on Google Ads & Facebook Ads by using customer data and third-party data 

• Conduct in-depth standard and custom ad effectiveness studies for WhatsApp Business, Facebook & Google advertisers. 

• Analyze campaign performance and provide actionable insights 

• Generate weekly and monthly performance reports 

• Perform competitor analysis and trend research to improve strategies. 

• Participate in brainstorming sessions to generate fresh content ideas for campaigns and marketing initiatives. 
• Support the team with scheduling meetings, maintaining databases, and other tasks as needed. 

• Bachelor’s degree in Business, Marketing, Communications, or a related field. 

• Familiarity with digital marketing tools (e.g., Google Ads, Facebook Ads, Canva, or Adobe Creative Suite). 

• A balance perspective between creativity and data driven. 

• Self-learner, ambitious, good attitude, excited by challenges. 

• Have good knowledge on the latest marketing trends and happenings and analytical tools. 

• Basic knowledge of SEO and content marketing principles. 

• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated. 

• A passion for storytelling and crafting engaging content. 

About LINC

LINC is a mission-driven small business headquartered in Washington, DC dedicated to strengthening local actors and systems. At LINC, we believe that a practical approach to engaging committed, capable local actors increases international development effectiveness and sustainability. The recipient of USAID’s “Small Business of the Year” award in 2017, we are a team of reflective practitioners, passionate and energetic in our work, and committed to locally led development. We have developed ground-breaking tools to map organizational networks, measure social capital, and leverage systems-based approaches to development. We partner with major universities, foundations, local NGOs and consulting firms, USAID, and FCDO among others. Our country experience spans Africa, Asia, Latin America, and Europe. For more information on LINC, please visit www.linclocal.org.

Purpose of Project

The overall purpose of the anticipated USAID/Indonesia Monitoring, Evaluation, Collaborating, Learning, and Adapting (MECLA) Activity is to enhance the efficiency, effectiveness, and transparency of the USAID Mission in Indonesia, its implementing partners (IPs), and stakeholders in achieving and reporting results through the use of empirical data/information and adaptive management. In order to effectively measure and strengthen the outcomes and impact of U.S. development assistance, USAID/Indonesia seeks to enhance the design, Monitoring and Evaluation (M&E), Knowledge Management (KM), and Collaborating, Learning, and Adapting (CLA) capacity of its staff, IPs, and stakeholders in Indonesia. By adopting an evidence-based approach to decision-making, USAID can optimize resource allocation, thereby enhancing its contribution to sustainable development outcomes.

Position Description

LINC is seeking a Finance and Administration Director for the anticipated USAID-funded MECLA Activity in Indonesia. The Finance and Administration Director will oversee the administrative, operational, and financial management aspects of the project, to ensure that operations are efficient and effective, and that staff are safe and supported throughout their work. This will include overseeing local procurement, human resources, budgeting and financial reporting, vehicle management, security, and office operations. This is a proposal position contingent upon USAID award.  

** Indonesian nationals are strongly encouraged to apply **

Responsibilities

• Ensure the project develops and maintains clear, efficient, and compliant procedures for all administrative, financial, and operational matters.
• Develop and oversee all financial management and reporting, vehicle management and transportation matters, and local procurement, including for goods and services.
• Ensure project administration and operations are carried out in compliance with USAID and LINC rules and regulations.
• Manage the day-to-day activities of all administrative personnel in support of project objectives.
• Oversee office operations.
• Support company registration and project start-up.
• Facilitate/oversee logistics and approvals for activities, as necessary.

• Undergraduate degree in a relevant field required, Master’s degree preferred.
• A minimum of 10 years’ progressive experience in donor-funded project management, with at least five years in an equivalent director-level role, managing finance and administration for a project of similar size.
• In-depth knowledge of USAID donor rules and regulations required.
• Experience conducting procurement in compliance with donor requirements.
• Experience developing and managing comprehensive financial management systems for multi-million dollar programs, and the associated budgeting and reporting.
• Excellent planning, management, and communication skills, ability to work in teams.
• Prior experience working in Indonesia required.
• Proficiency in spoken and written English and Bahasa Indonesia required.

About Us
INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy. 

As a Chapter Lead, you will be responsible for leading an engineering team of professionals, achieving high standard of engineering best practices and fostering agile culture of collaboration and productivity. You will ensure the alignment of your team’s outputs with the overall company strategy, focusing on organizational objectives and customer satisfaction. 

Key Responsibilities: 

• Lead and manage a chapter of skilled engineering team, providing guidance and support to enhance their skills and career growth. 

• Establish clear goals and performance metrics to align team efforts with strategic objectives. 

• Promote collaboration across various teams and departments, ensuring that high standard of engineering practices, impactful collaboration and productivity. 

• Identify and implement processes for continuous improvement and operational efficiency within the chapter. 

• Drive initiatives that foster a culture of innovation and agility, adapting to market changes and emerging technologies. 

• Engage with stakeholders to understand requirements, increase customer satisfaction and align team capabilities with business needs. 

• Minimum 7 years of experience in a leadership role within a technology or digital transformation environment. 

• Strong understanding of project management methodologies and the ability to lead teams effectively. 

• Demonstrated experience in managing cross-functional teams and delivering results in a dynamic environment. 

• Excellent interpersonal and communication skills, with the ability to motivate and inspire team members. 

• Proven ability to strategize and implement initiatives that drive organizational performance. 

• Experience with talent management and fostering a positive workplace culture. 

• A passion for technology and innovation, keeping up to date with industry trends.

Position Overview:

We are seeking a versatile and skilled Campaign Specialist with a strong focus on Customer Relationship Management (CRM), customer life-cycle management, and performance marketing. The ideal candidate will have expertise in Meta WhatsApp Business Manager, sender ID management, and the broader Meta ecosystem. They should excel in creating, executing, and analyzing marketing campaigns, delivering tailored solutions, and leveraging data to optimize results. Knowledge of data science and data solution services is a significant plus.

Key Responsibilities:

1. CRM and Customer Life-Cycle Management:

• Develop and execute CRM strategies to enhance customer retention, activation, and engagement across life-cycle stages.

•        Analyze customer journeys to identify critical touchpoints and implement targeted interventions.

•        Leverage customer segmentation to deliver personalized campaigns that drive value at each stage of the customer life-cycle.

•        Continuously refine CRM workflows to improve efficiency and customer satisfaction.

2. Meta WhatsApp Business Manager and Messaging Services:

•        Manage Meta WhatsApp Business accounts, including sender ID registration, compliance, and maintenance.

•        Plan and execute WhatsApp campaigns with a focus on template optimization and engagement.

•        Stay updated on Meta platform updates and policies to ensure compliance and best practices.

•        Collaborate with Meta support and technical teams to resolve messaging-related challenges.

3. Performance Marketing and Campaign Execution:

•        Plan and manage campaigns across digital and messaging platforms, aligning with broader marketing objectives.

•        Monitor and analyze campaign performance metrics, including engagement, conversion rates, and ROI.

•        Create and present detailed performance reports with actionable insights to internal and external stakeholders.

•        Conduct A/B testing and other iterative processes to enhance campaign performance.

4. Sender ID Management:

•        Oversee the registration, approval, and compliance of sender IDs across messaging platforms.

•        Develop strategies to maintain consistent branding and enhance sender ID recognition.

•        Ensure alignment with platform and regulatory requirements for sender ID usage.

5. Data-Driven Insights and Client Solutions:

•        Use data analysis to inform and refine campaign strategies and customer

•        engagement approaches.

•        Provide clients with tailored recommendations based on data-driven insights to meet their marketing goals.

•        Collaborate with data science and analytics teams to develop and integrate innovative data solutions.

•        Use data visualization tools to create compelling and easily understandable reports for stakeholders.

6. Expertise in the Meta Ecosystem:

•        Utilize tools like Meta Ads Manager, Audience Insights, and Business Suite to complement CRM and messaging efforts.

•        Drive integration between Meta platforms and CRM systems to ensure seamless campaign execution.

•        Develop and implement retargeting strategies and lookalike audiences to maximize customer reach and engagement.

7. Collaboration and Communication:

•        Act as a liaison between clients, sales, and technical teams to ensure alignment and smooth execution of campaigns.

•        Clearly communicate complex data insights to both technical and non-technical audiences.

•        Provide ongoing training and updates on Meta tools, WhatsApp services, and CRM best practices to team members.

•        Bachelor’s degree in Marketing, Business, Data Science, or a related field.

•        3+ years of experience in CRM, messaging campaigns, performance marketing, or a related role.

•        Deep knowledge of Meta WhatsApp Business Manager, sender ID management, and Meta advertising tools.

•        Proven ability to analyze campaign performance and present actionable insights effectively.

•        Familiarity with marketing automation platforms, CRM systems, and audience segmentation techniques.

•        Strong communication and client relationship management skills.

• Attractive total compensation of salary, festive allowance, and annual bonus 

• Private Health Insurance 

• Working device provided 

• Employee Development Program 

• Flexible Working Arrangement 

• Culture programs 

• Mental Health & Well-being program 

• Various club and Engagement activities 

• Anniversary Leave 

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

We are seeking a dedicated Corporate Finance Support professional to join our team. This role is essential for ensuring effective financial operations and analysis within the SAP system. You will assist the Corporate Finance team n implementing SAP solutions, improving financial reporting processes, and supporting ongoing financial activities.

What you will do but not limited to:

• Prepare daily, weekly, and monthly payment schedule. 
• Preparing and reviewing tax calculations and tax returns.
• Monitor and reconcile financial data within SAP, ensuring integrity and transparency.
• Support financial reporting accuracy by ensuring integration with SAP systems.
• Assist in implementing and maintaining SAP financial modules to optimize corporate finance functions.
• Participate in financial analysis and reporting tasks, providing insights derived from SAP data.
• Collaborate with cross-functional teams to streamline financial processes and enhance efficiency.
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 1 years of experience in corporate finance and proficiency in SAP systems.
• Strong understanding of finance principles and SAP finance modules.
• Detail-oriented with excellent analytical and problem-solving skills.
• Proficiency in Microsoft Excel and experience with other financial software.
• Strong analytical and problem-solving skills. 
• Ability to communicate effectively and work collaboratively across teams.
• Good command of written and spoken Bahasa and English is preferable.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

 Description 

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting in cross-sectoral digital solutions that will further empower Indonesia's growing digital economy. 

Currently INDICO is expanding its business in Agritech and Agribusiness named DFE - Digital Food Ecosystem (https://www.dfe.co.id/en). DFE presents an integrated value chain of agriculture, empowering farmers to boost efficiency and productivity. 

At INDICO, we believe in going beyond to empower communities and enhance business opportunities through our core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

We are on the lookout for an enthusiastic Agri Commerce and Partnership Lead to drive business growth in our Agri-commerce initiatives. You will be responsible for developing strategic partnerships, engaging with stakeholders, and leading sales efforts to maximize opportunities in the agricultural sector. 

What you will do but not limited to: 

• Leading Agri-Commerce and Partnership team and responsible in achieving the sales target/OKRs. 

• Establish and manage strategic relationships with partners in the agriculture sector to drive sales, business growth, sustainability and managing the Account Receivable (AR). 

• Conduct market research and analysis to identify new business opportunities and enhance product offerings. 

• Collaborate with cross-functional teams to develop and deliver solutions tailored to partners and customers. 

• Lead negotiations and secure contracts with major clients and stakeholders. 

• Monitor industry trends and competitive landscape to inform sales strategies and adjust approaches accordingly. 

• Present sales reports and forecasts, and track performance against targets to management. 

• Bachelor's degree in business, Agriculture, Marketing, or a related field. 

• Minimum 10 years of experience in sales and partnership management, commercial and/or business development. 

• Proven experience in building and managing strategic partnerships in the agriculture sector and has network and/or proven track record on various commodities in Agribusiness industry.  

• Proven track record of achieving sales targets and driving business growth. 

• Strong negotiation and interpersonal skills, with the ability to build relationships with diverse stakeholders. 

• Highly motivated, results-oriented, and capable of working independently. 

• Excellent communication and presentation skills. 

• Analytical and strategic thinking skills with a keen understanding of market dynamics. 

• Passion for agriculture and a desire to make a positive impact in the sector. 

• Attractive total compensation of salary, festive allowance, and annual bonus 

• Private Health Insurance 

• Working device provided 

• Employee Development Program 

• Flexible Working Arrangement 

• Culture programs 

• Mental Health & Well-being program 

• Various club and Engagement activities 

• Anniversary Leave 

Description 

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy. 

Currently INDICO is expanding its business in Agritech and Agribusiness named DFE - Digital Food Ecosystem (https://www.dfe.co.id/en). DFE presents an integrated value chain of agriculture, empowering farmers to boost efficiency and productivity. 

As the Agri Production Manager, you will be responsible for overseeing the development and operational of farm/site/factory to ensure that projects are completed on time, within budget, and in accordance with all regulatory requirements while also overseeing the operational of production. You will manage various aspects of site development including planning, execution, and stakeholder management. 

Key Responsibilities: 

• Lead and oversee daily operations of poultry management and processing factory, ensuring compliance with health and safety standards. 

• Manage supply chain logistics on-farm poultry broiler & egg and palm sugar factory. 

• Develop and implement operational strategies to improve production efficiency and quality control processes. 

• Monitor and evaluate production performance metrics, establishing KPIs to measure success. 

• Train, mentor, and develop the operations team, promoting a culture of continuous improvement. 

• Collaborate with cross-functional teams to align operational goals with the overall business strategy. 

• Conduct audits and assessments to ensure the operational procedures align with regulatory requirements. 

• Prepare and manage budgets for the operations department, ensuring appropriate resource allocation. 

• Identify and implement cost-saving initiatives without compromising quality. 

• Provide regular reports to senior management regarding operational performance and areas for improvement. 

• Bachelor's degree in industrial engineering and/or animal husbandry. 

• A minimum of 7 years of experience in operations management, specifically in poultry and/or food processing industries. 

• Experienced in opening new farm/site/factory. 

• Strong knowledge in poultry broiler and egg is a plus.  

• Understand industry standards, operational, food and safety regulations, and practices. 

• Proven experience in managing large-scale infrastructure development projects successfully. 

• Strong knowledge of local regulations and environmental laws pertaining to site development. 

• Excellent project management skills, with the ability to manage multiple projects and priorities simultaneously. 

• Strong leadership and interpersonal skills to manage cross-functional teams and stakeholders effectively. 

• Excellent communication skills, both verbal and written, for effective collaboration and reporting. 

• Analytical and problem-solving abilities, with a strong attention to detail. 

• Proficiency in project management software and tools. 

• Willingness to work in a fast-paced and dynamic environment that is results-oriented. 

• Good understanding/has experience in livestock and/or food certification processes. 

• Attractive total compensation of salary, festive allowance, and annual bonus 

• Private Health Insurance 

• Working device provided 

• Employee Development Program 

• Flexible Working Arrangement 

• Culture programs 

• Mental Health & Well-being program 

• Various club and Engagement activities 

• Anniversary Leave