Total 2 fb tourism hospitality job vacancies in jalan ancol barat 1 nomor 9 10 kel ancol kec pademangan kota administrasi jakarta utara

Join AYANA Hospitality as a Front Desk Supervisor at our prestigious AYANA Midplaza in Jakarta! In this key role, you will lead the front desk team to deliver an exceptional guest experience from the moment they arrive until they depart.

Your responsibilities will include overseeing front desk operations, managing guest check-ins and check-outs, addressing guest inquiries and complaints, and ensuring all front desk staff provide excellent service. Additionally, you will be responsible for training and mentoring team members and ensuring compliance with hotel policies and procedures.

If you are a passionate leader with a commitment to hospitality excellence and a knack for creating memorable experiences for our guests, we want to hear from you!

• Proven experience as a Front Desk Supervisor or similar role in hotel management
• Strong leadership and communication skills
• Familiarity with hotel management software, particularly OPERA
• Excellent problem-solving skills and the ability to work under pressure
• A degree in Hospitality Management or related field is preferred

Preventive Maintenance

• Perform scheduled preventive maintenance on all hotel equipment and systems.
• Inspect, troubleshoot, and repair HVAC, plumbing, electrical, and mechanical systems.
• Assist in maintaining fire protection systems and ensuring compliance with safety regulations.

Equipment Operation & Monitoring

• Operate and monitor building systems, such as Building Management Systems (BMS).
• Monitor energy and water usage to minimize wastage and manage costs.
• Ensure all systems operate efficiently and respond promptly to any malfunctions.

Repairs and Emergency Services

• Address guest room maintenance issues and other repair requests in a timely manner.
• Respond to emergency maintenance calls and perform necessary repairs to restore functionality.

Inspections and Reporting

• Conduct routine inspections of equipment and facilities as per checklist guidelines.
• Record and report any irregularities, maintenance requirements, or completed tasks.

Contractor and Vendor Supervision

• Monitor contractors and vendors to ensure their work does not disrupt hotel operations.
• Ensure all third-party work meets safety and quality standards.

Workplace Cleanliness and Organization

• Maintain cleanliness in all workshop and mechanical/equipment areas.
• Ensure tools and materials are stored properly and that adequate supplies are available.

Guest Service Support

• Address guest complaints regarding maintenance issues with professionalism and courtesy.
• Ensure all technical support enhances the guest experience.

Team Collaboration and Compliance

• Collaborate with the engineering team, attending daily briefings, meetings, and training sessions.
• Ensure adherence to hotel policies, including grooming, uniform standards, and safety protocols.

1. Minimum High School graduate with Electro Technician background
2. (2-3) years experience in mechanical & electrical equipment. Hotel & Hospitality experience is preferred
3. Strong technical skills in Mechanical & Electrical & HVAC system
4. Highly motivated and a team player
5. Able to trouble shooting for Kitchen Equipment
6. Able to handle shooting of HVAC equipment
7. Good Communication Skills – must be able to speak, read, write and understand the primary language(s) used in the workplace, ensuring good information flow
8. Legislation knowledge (building codes, fire safety and country standards)