Guest Relations Officer - Rock Bar | AYANA BALI
5 days ago
Join our team and be part of the continued success of Bali’s largest integrated resort. We offer an exciting career opportunity for an individual wi..
Join our team and be part of the continued success of Bali’s largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide detailed information about the amenities, areas, and venues while effectively promoting our services
- Anticipate the needs of guests and establish a positive engagement with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Handle customer complaints and escalate them to the appropriate leader when necessary
- Ensure compliance with health and quality standards
- Only for Indonesian Citizen
- Minimum of 1 year experience in the same position in a large luxury resort
- Experience in operating OPERA system
- Hospitality appearance, honest, initiative, creative and open-minded
- Outgoing personality with excellent communication and interpersonal skills
- Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
- Able to work outdoors under direct sunlight; in all weather conditions
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
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