Total 19 it specialist job vacancies in Millennium Centennial Center, Jakarta, Indonesia.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

• Mengidentifikasi solusi permasalahan pada perangkat keras dan perangkat lunak;
• Mendiagnosis dan memperbaiki kesalahan;
• Menyelesaikan masalah jaringan;
• Menginstal dan mengkonfigurasi perangkat keras dan perangkat lunak;
• Berbicara kepada pelanggan untuk segera mengetahui akar permasalahannya;
• Memberikan umpan balik pelanggan yang tepat waktu dan akurat;
• Berbicara dengan pelanggan melalui serangkaian tindakan untuk menyelesaikan masalah;
• Menindaklanjuti dengan klien untuk memastikan masalah teratasi;
• Mengganti atau memperbaiki bagian yang diperlukan;
• Mendukung peluncuran aplikasi baru;
• Memberikan dukungan berupa dokumentasi prosedural;
• Mengelola banyak kasus pada satu waktu;
• Menguji dan mengevaluasi teknologi baru;
• Melakukan pemeriksaan keamanan kelistrikan pada peralatan.

About the role: 

As an IT Audit Lead, you will get a chance to help Amartha on implementing IT Internal Audit activities and demonstrate your keen ability to identify the root cause of the problem. You will work alongside the other internal audit team, risk division, and monitor Amartha’s operational activities to deliver  improvement of business process quality of Amartha. 

Responsibilities: 

• Ensure IT Internal Audit plan is executed properly and sufficient audit evidence and/or documentation is  obtained to support audit findings. 
• Collect and analyze data to detect anomaly transactions, deficient controls, duplicated effort,  extravagance, fraud, or non-compliance with laws, regulations, and management policies.
• Implement systems and procedures related to the IT audit process
• Demonstrate the ability to identify the root cause of audit process. 
• Prepare audit working papers in complete, systematic, and timely manner and ensure those are  documented in accordance with professional standards. 
• Prepare a detailed IT audit report. 
• Providing insightful recommendations to minimize or eliminate risks to shareholders.
• Monitor open issues and ensure implementations of recommended internal control measures.
• Conduct advisory services process improvement to the business cluster and produce its report.
• Maintain good relations with the Auditee and third counterparts during the implementation of internal  audit assignment.

• A degree in Technology or Business, such as Information Technology, Information Systems, or Computer Science, from a reputable university.
• Over 6 years of experience in auditing IT controls, including General IT Controls, Application Controls, and Security Controls in similar industries.
• Experience with Internal Control over Information Security Management (ISMS), including ISO 27001 reviews, Cyber Security, and IT regulatory compliance.
• Strong technical knowledge in IT and Information Security reviews, with relevant certifications (CISA, CRISC, ISO27001 lead auditor/implementor) as a plus.
• Familiarity with IT governance and risk frameworks like COBIT, ITIL, TOGAF, and ISO 31000.
• Knowledge of internal auditing, risk management, and business continuity.
• Ability to handle multiple projects, take initiative, and be proactive.
• High integrity, quick learner, agile, honest, team-oriented, detail-focused.
• Strong analytical, problem-solving, and root cause analysis skills.
• Good project management experience in system development.
• Excellent written and verbal communication skills

Do you believe that everyone deserves access to affordable, quality healthcare? Are you driven by creativity, bold ideas, and disruptive innovation? Are you inspired by exceptionally talented, diverse, impact-oriented colleagues? Do you thrive in a dynamic, high-growth, fast-paced environment? Then consider a job with ThinkWell.

ThinkWell is a growing, flexible health systems organization, with both global influence and local grounding. Our focus is on driving transformation in the global health space by always questioning and disrupting conventional wisdom about what works or what can or cannot be done. We believe in pragmatism over ideology and develop solutions tailored to a client’s context and political realities without replicating global models and all-purpose solutions. We know that to drive change, we must focus on how the world could be, rather than making excuses for the status quo.

ThinkWell will develop a sustainability assessment and transition plan for The Global Fund’s (TGF) HIV, TB, and Malaria (HTM) portfolio in Indonesia, considering the context of Indonesia’s decentralized health system and Health Law No. 17/2023. This law mandates that health budgeting directly links to performance outcomes rather than proportional funding, fundamentally changing resource allocation with a stronger emphasis on efficiency, accountability, and concrete health outcomes. Through a review of relevant documents, key informant interviews, and secondary data analysis and modeling, we will create a status quo baseline of current investments and transition opportunities, addressing how Indonesia can take full financial and operational responsibility for its HTM programs within its increasingly decentralized health system. The plan will consider various funding scenarios, the country needs, and context and TGF Replenishment cycles through 2030. The Health Financing Specialist (Grade 9) will play a crucial role in developing sustainability and transition scenarios for Indonesia's HIV, TB, and Malaria programs. This work involves analyzing complex health financing data across Indonesia's decentralized health system, tracking program expenditures and outcomes, and supporting the modeling of various funding scenarios through 2030. This is a full-time position based in Jakarta, Indonesia, for the period of January to 31 May 2025.

Responsibilities

1. Conduct literature reviews on relevant technical and policy issues and summarize findings effectively.

2. Collect and manage (e.g., clean, sort, and match variables) data for analysis from multiple health information systems (NHA, IDHS, SUSENAS, SAKERNAS, and BPJS-K sample claims), documenting the study protocol and upholding good research practice.

3. Conduct analysis using health financing tools; Stata, R, or other applicative tool, to build evidence that informs policy on health financing. The analysis includes financing flows and fund tracking across different government levels (central, provincial, district) for HTM programs.

4. Analyze quantitative and qualitative data across various subjects, including HIV/AIDS, TB and Malaria. Conduct analysis on health expenditure and utilization, budget impact analysis, and cost-effectiveness analysis of public health programs. Assist in developing and analyzing funding scenarios for the HTM program transition. Support the analysis of JKN claims data related to HTM services and their integration into the national health insurance scheme. Analyze absorption capacity for HTM programs across different administrative levels

5. Create graphics and visualizations of quantitative and qualitative data.

6. Create documentation for projects as requested, including meeting agendas and minutes, photos, and recordings from engagements such as interviews, client meetings, and project workshops.

7. Actively participate in team meetings and contribute pertinent information, ideas, and suggestions related to project commitments.

8. Organize and manage version control for project documents, including Excel workbooks, narrative reports, and PowerPoint slide decks, to facilitate team efficiency and accuracy and to ensure high-quality client deliverables.

9. Working closely with other ThinkWell, TGF staff, or other key stakeholders

DELIVERABLES

‒ A progress report that shows the summary of tasks provided contributions to TGF work plan deliverables. This should be submitted every 25th of each month.

JOB LOCATION: This position is based in the Jakarta ThinkWell Office, Indonesia (Indonesian Nationals Only).

TIMELINE: The position will start in January 2025 and be completed on 31 May 2025.

REPORTING LINES AND TEAMWORK

· Sven Engels, Senior Technical Advisor, Health Finance Analysis and Policy

• · BA/BS and 8+ years of experience or graduate degree and 6+ years experience in public health, health economics, or related fields with a medical background preferred;
• · Demonstrated experience with health financing, especially in the areas of strategic purchasing, donor transition, public financial management, decentralization, health financing reforms, policy leadership, and government engagement;
• · Demonstrated understanding of key concepts in health financing concepts and the design of national health insurance policies;
• · Demonstrated poise and professionalism in developing and managing relationships with external partners, donors, and stakeholders;
• · Advanced proficiency in Excel and PowerPoint required; proficiency in statistical analysis packages (e.g. STATA or R) preferred;
• · Demonstrated capacity to configure and analyze data, including from various large national datasets such as NHA, IDHS, SUSENAS, RISKASFAS, RISKASDES, and MNCH mortality and morbidity data;
• · Exceptional analytical, research, and problem-solving capabilities;
• · A thoughtful systems thinker with a grounded, pragmatic understanding of the complexities of our work;
• · Tech savvy and skilled at visual display of data;
• · Full fluency in English and Bahasa Indonesia;
• · Outstanding written and verbal communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities, and orientations as well as across work areas;
• · Ability and willingness to travel up to 25% (locally and/or internationally).

Medical insurance, National scheme (BPJSK, BPJSTK, SPJSP), Communication allowance, and Professional development.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

About The Role

We are seeking a talented and experienced 3D Rendering Specialist to join our dynamic Product team. You will play a key role in creating stunning visualizations of buildings, both exterior and interior, that not only attract potential customers but also enhance the aesthetic value of our products.

Job Responsibilities

• Producing high-quality renderings for building exteriors and interiors using professional software.
• Developing realistic, attractive, and captivating 3D images to enhance visual appeal for clients and stakeholders.
• Ensuring rendering outcomes meet architectural design standards and align with the project concept.

• Minimum of 2 years of experience as a 3D Renderer or 3D Artist.

• Proficiency in software such as Lumion, Corona, Enscape, D5 Render, Adobe Illustrator, and Adobe Photoshop.
• Deep understanding of architectural design principles and aesthetics.
• Strong multitasking skills to manage multiple projects simultaneously.
• High attention to detail and accuracy in work.
• Excellent communication and collaboration skills to work effectively within a team.
• Strong time management skills to ensure tasks are completed within deadlines.
• Critical thinking and problem-solving skills to deliver creative solutions.

BIOTA Smart Home is at the forefront of transforming everyday living through advanced smart home technology. Our mission is to create intuitive and efficient home environments that enhance the quality of life for our users. We believe that smart technology should be accessible, user-friendly, and seamless in its integration into daily routines.

Role Overview

As a KOL Specialist at BIOTA Smart Home, you will be a key player in enhancing our brand’s presence through strategic partnerships with key opinion leaders. Your role will involve developing and executing initiatives that not only promote our products but also resonate with our target audience, driving both engagement and sales.

Main Responsibilities

• Identify, recruit, and manage relationships with KOLs that align with BIOTA’s mission and brand.
• Design and implement collaborative campaigns that leverage KOL platforms to increase brand awareness and product visibility.
• Track and analyze the performance of KOL campaigns, providing insights and adjustments as needed to improve effectiveness.
• Collaborate with the marketing team to integrate KOL strategies into larger marketing initiatives.
• Stay updated on industry trends and competitor activities regarding influencer marketing.
• Build and maintain a database of potential and existing KOL partnerships.

• Minimum of 2 years of experience in influencer or KOL marketing, preferably in technology or consumer products.
• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven track record of successful KOL campaigns and partnerships.
• Strong understanding of social media trends and the impact of KOLs on consumer behavior.
• Exceptional communication and interpersonal skills for relationship management.
• Analytical mindset with the ability to interpret data and extract meaningful insights.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.

Why Work with Us?

At BIOTA Smart Home, we value innovation, creativity, and teamwork. As a KOL Specialist, you will play a pivotal role in helping us connect with our audience and promote our vision of smarter living. Join us to make a tangible impact on the smart home industry!

Position Overview:

We are seeking a versatile and skilled Campaign Specialist with a strong focus on Customer Relationship Management (CRM), customer life-cycle management, and performance marketing. The ideal candidate will have expertise in Meta WhatsApp Business Manager, sender ID management, and the broader Meta ecosystem. They should excel in creating, executing, and analyzing marketing campaigns, delivering tailored solutions, and leveraging data to optimize results. Knowledge of data science and data solution services is a significant plus.

Key Responsibilities:

1. CRM and Customer Life-Cycle Management:

• Develop and execute CRM strategies to enhance customer retention, activation, and engagement across life-cycle stages.

•        Analyze customer journeys to identify critical touchpoints and implement targeted interventions.

•        Leverage customer segmentation to deliver personalized campaigns that drive value at each stage of the customer life-cycle.

•        Continuously refine CRM workflows to improve efficiency and customer satisfaction.

2. Meta WhatsApp Business Manager and Messaging Services:

•        Manage Meta WhatsApp Business accounts, including sender ID registration, compliance, and maintenance.

•        Plan and execute WhatsApp campaigns with a focus on template optimization and engagement.

•        Stay updated on Meta platform updates and policies to ensure compliance and best practices.

•        Collaborate with Meta support and technical teams to resolve messaging-related challenges.

3. Performance Marketing and Campaign Execution:

•        Plan and manage campaigns across digital and messaging platforms, aligning with broader marketing objectives.

•        Monitor and analyze campaign performance metrics, including engagement, conversion rates, and ROI.

•        Create and present detailed performance reports with actionable insights to internal and external stakeholders.

•        Conduct A/B testing and other iterative processes to enhance campaign performance.

4. Sender ID Management:

•        Oversee the registration, approval, and compliance of sender IDs across messaging platforms.

•        Develop strategies to maintain consistent branding and enhance sender ID recognition.

•        Ensure alignment with platform and regulatory requirements for sender ID usage.

5. Data-Driven Insights and Client Solutions:

•        Use data analysis to inform and refine campaign strategies and customer

•        engagement approaches.

•        Provide clients with tailored recommendations based on data-driven insights to meet their marketing goals.

•        Collaborate with data science and analytics teams to develop and integrate innovative data solutions.

•        Use data visualization tools to create compelling and easily understandable reports for stakeholders.

6. Expertise in the Meta Ecosystem:

•        Utilize tools like Meta Ads Manager, Audience Insights, and Business Suite to complement CRM and messaging efforts.

•        Drive integration between Meta platforms and CRM systems to ensure seamless campaign execution.

•        Develop and implement retargeting strategies and lookalike audiences to maximize customer reach and engagement.

7. Collaboration and Communication:

•        Act as a liaison between clients, sales, and technical teams to ensure alignment and smooth execution of campaigns.

•        Clearly communicate complex data insights to both technical and non-technical audiences.

•        Provide ongoing training and updates on Meta tools, WhatsApp services, and CRM best practices to team members.

•        Bachelor’s degree in Marketing, Business, Data Science, or a related field.

•        3+ years of experience in CRM, messaging campaigns, performance marketing, or a related role.

•        Deep knowledge of Meta WhatsApp Business Manager, sender ID management, and Meta advertising tools.

•        Proven ability to analyze campaign performance and present actionable insights effectively.

•        Familiarity with marketing automation platforms, CRM systems, and audience segmentation techniques.

•        Strong communication and client relationship management skills.

• Attractive total compensation of salary, festive allowance, and annual bonus 

• Private Health Insurance 

• Working device provided 

• Employee Development Program 

• Flexible Working Arrangement 

• Culture programs 

• Mental Health & Well-being program 

• Various club and Engagement activities 

• Anniversary Leave 

About the role

As our Senior Accounting Specialist, you will get a chance to handle the financial record, reconcile the data and maintain supporting documents.

Responsibilities

• Ensure all accounting records have been recorded correctly and in timely manner
• Maintain monthly closing and regular reporting on time 
• Maintain all supporting documents, including to support audit process
• Assist Lead to align with business/product team to set accounting entries for new product
• Monitoring audit and accounting issues

• A Bachelor’s Degree in Accounting
• 3-4  years of accounting experience in Fintech Industry (Off Balance Sheet would be plus)
• Able to manage monthly closing and reporting 
• Has experience of project new  system migration 
• Familiar with Accounting Principles and Journaling
• Proficiency in Excel, Data Analysis  or Spreadsheet
• Self-motivated and detail oriented
• Quick to collaborate and coordinate with team members and external division

About LINC

LINC is a mission-driven small business headquartered in Washington, DC dedicated to strengthening local actors and systems. At LINC, we believe that a practical approach to engaging committed, capable local actors increases international development effectiveness and sustainability. The recipient of USAID’s “Small Business of the Year” award in 2017, we are a team of reflective practitioners, passionate and energetic in our work, and committed to locally led development. We have developed ground-breaking tools to map organizational networks, measure social capital, and leverage systems-based approaches to development. We partner with major universities, foundations, local NGOs and consulting firms, USAID, and FCDO among others. Our country experience spans Africa, Asia, Latin America, and Europe. For more information on LINC, please visit www.linclocal.org.

Purpose of Project

The overall purpose of the anticipated USAID/Indonesia Monitoring, Evaluation, Collaborating, Learning, and Adapting (MECLA) Activity is to enhance the efficiency, effectiveness, and transparency of the USAID Mission in Indonesia, its implementing partners (IPs), and stakeholders in achieving and reporting results through the use of empirical data/information and adaptive management. In order to effectively measure and strengthen the outcomes and impact of U.S. development assistance, USAID/Indonesia seeks to enhance the design, Monitoring and Evaluation (M&E), Knowledge Management (KM), and Collaborating, Learning, and Adapting (CLA) capacity of its staff, IPs, and stakeholders in Indonesia. By adopting an evidence-based approach to decision-making, USAID can optimize resource allocation, thereby enhancing its contribution to sustainable development outcomes.

Position Description

LINC is seeking a Senior Evaluation Specialist for the anticipated USAID-funded MECLA Activity in Indonesia. The Senior Evaluation Specialist will provide targeted technical support to USAID/Indonesia and IPs and oversee all analytical activities including evaluations, assessments, and research studies. This is a proposal position contingent upon USAID award.

** Indonesian nationals are strongly encouraged to apply **

Responsibilities

• Oversee the design, implementation, resourcing, and quality assurance of all assessments, performance and impact evaluations.
• Design evaluation methodology, data collection methods, instruments, and protocols for evaluations.
• Oversee data collection and analysis ensuring rigor and quality assurance.
• Draft technical scopes of work for and supervise the performance of consultants and subcontractors supporting analytical activities.
• Disseminate and present evaluation findings and key learnings in reports and workshops, meetings, conferences, and seminars.
• Ensure learning from evaluations and assessments inform adaptive management by USAID and implementation partners.

• Master’s degree in social sciences, economics, statistics, monitoring and evaluation, or a related field.
• Minimum 8 years of demonstrated experience in research, evaluation, statistics and/or monitoring projects related to development; USAID experience preferred.
• At least 5 years of experience in design, implementation, management, and analysis for performance and impact evaluations of development projects.
• Proficiency in qualitative and quantitative research methods, familiarity with innovative MEL approaches a plus.
• Familiarity with USAID policies related to evaluation and performance management.
• Experience with statistical packages such as SPSS or STATA.
• Excellent collaboration, management, and communication skills.
• Prior experience working in Indonesia required.
• Proficiency in spoken and written English and Bahasa Indonesia required.
• Understanding of USAID regulations and policies, including but not limited to the Automated Directives System 201, the Evaluation Policy, and the Local Capacity Strengthening Policy.

About LINC

LINC is a mission-driven small business headquartered in Washington, DC, dedicated to strengthening local actors and systems. At LINC, we believe that a practical approach to engaging committed, capable local actors increases international development effectiveness and sustainability. The recipient of USAID’s “Small Business of the Year” award in 2017, we are a team of reflective practitioners, passionate and energetic in our work, and committed to locally led development. We have developed ground-breaking tools to map organizational networks, measure social capital, and leverage systems-based approaches to development. We partner with major universities, foundations, local NGOs and consulting firms, USAID, and FCDO among others. Our country experience spans Africa, Asia, Latin America, and Europe. For more information on LINC, please visit www.linclocal.org.

Purpose of Project

The overall purpose of the anticipated USAID/Indonesia Monitoring, Evaluation, Collaborating, Learning, and Adapting (MECLA) Activity is to enhance the efficiency, effectiveness, and transparency of the USAID Mission in Indonesia, its implementing partners (IPs), and stakeholders in achieving and reporting results through the use of empirical data/information and adaptive management. In order to effectively measure and strengthen the outcomes and impact of U.S. development assistance, USAID/Indonesia seeks to enhance the design, Monitoring and Evaluation (M&E), Knowledge Management (KM), and Collaborating, Learning, and Adapting (CLA) capacity of its staff, IPs, and stakeholders in Indonesia. By adopting an evidence-based approach to decision-making, USAID can optimize resource allocation, thereby enhancing its contribution to sustainable development outcomes.

Position Description

LINC is seeking a Senior MEL Specialist for the anticipated USAID-funded MECLA Activity in Indonesia. The Senior MEL Specialist will provide leadership and oversight of all monitoring, evaluation, assessment, and research activities of the MECLA Activity. This is position is contingent upon USAID award.

** Indonesian nationals are strongly encouraged to apply **

Responsibilities

• Oversee performance and context monitoring support services for USAID/Indonesia, including support for developing the CDCS, collecting data for the performance management plan and to monitor other USAID initiatives, ensuring data quality, and supporting portfolio review and reporting.
• Provide MEL technical assistance and training to USAID implementing partners on developing theories of change, activity MEL plan development, monitoring systems and processes, data quality assessments, and research, data collection, and reporting practices.
• Provide clear visualizations of context and monitoring data.
• Oversee the design, implementation, resourcing, and quality assurance of all assessments, performance and impact evaluations.
• Design evaluation methodology, data collection methods, instruments, and protocols for evaluations.
• Oversee data collection and analysis ensuring rigor and quality assurance.
• Disseminate and present evaluation findings and key learnings in reports and workshops, meetings, conferences, and seminars.
• Ensure learning from monitoring, evaluations, and assessments inform adaptive management by USAID and implementing partners.

• Master’s degree in international development, economics, statistics, political science, monitoring and evaluation, or a related field.
• Minimum 8 years of demonstrated experience in research, evaluation, statistics and/or monitoring projects related to development; USAID experience preferred.
• At least 5 years of experience in design, implementation, management, and analysis for performance and impact evaluations of development projects.
• Proficiency in qualitative and quantitative research methods, familiarity with innovative MEL approaches a plus.
• Familiarity with USAID policies related to evaluation and performance management.
• Prior experience working in Indonesia required.
• Exceptional written and oral communication skills.
• Proficiency in spoken and written English and Bahasa Indonesia required.
• Understanding of USAID regulations and policies, including but not limited to the Automated Directives System 201, the Evaluation Policy, and the Local Capacity Strengthening Policy.

About the team

Agent Network is currently expanding, we are targeting to grow more than 20x in 2025. In order to win the market we need to expand our supplier base upon which we can develop a competitive platform. The goals for the Partnership team are competitive, completeness and availability.

Onboarding new suppliers

• Conduct market research, analyze market trends, identify key potential products and potential suppliers
• Build establish productive relationship with suppliers
• Lead price negotiation process (liaise with Procurement Team)
• Lead contracting process (liaise with Legal Team)

Managing supplier base

• Define and monitor KPI and performance metrics for each suppliers
• Develop monitoring tools
• Build effective communication channel with all the supplier for issue resolutions
• Conduct regular reporting to management

Managing supply operations

• Monitor and ensure product availability, success transaction, on time performance in the platform
• Vendor deposit management

• A bachelor degree from reputable university
• A strong background and a minimum 4 years experience in managing partnership of telco products and/or partnership operations in similar platform
• Good communication and negotiation skill is a must
• Strong network particularly in telco and PPOB industry
• Able to effectively working with multiple stakeholders
• Capable of leading the team
• Strong data analytical skills is mandatory and data query capabilities is massive plus points
• Have a deep understanding of customer experience, identify and pursue business opportunities

About LINC

LINC is a mission-driven small business headquartered in Washington, DC dedicated to strengthening local actors and systems. At LINC, we believe that a practical approach to engaging committed, capable local actors increases international development effectiveness and sustainability. The recipient of USAID’s “Small Business of the Year” award in 2017, we are a team of reflective practitioners, passionate and energetic in our work, and committed to locally led development. We have developed ground-breaking tools to map organizational networks, measure social capital, and leverage systems-based approaches to development. We partner with major universities, foundations, local NGOs and consulting firms, USAID, and FCDO among others. Our country experience spans Africa, Asia, Latin America, and Europe. For more information on LINC, please visit www.linclocal.org.

Purpose of Project

The overall purpose of the anticipated USAID/Indonesia Monitoring, Evaluation, Collaborating, Learning, and Adapting (MECLA) Activity is to enhance the efficiency, effectiveness, and transparency of the USAID Mission in Indonesia, its implementing partners (IPs), and stakeholders in achieving and reporting results through the use of empirical data/information and adaptive management. In order to effectively measure and strengthen the outcomes and impact of U.S. development assistance, USAID/Indonesia seeks to enhance the design, Monitoring and Evaluation (M&E), Knowledge Management (KM), and Collaborating, Learning, and Adapting (CLA) capacity of its staff, IPs, and stakeholders in Indonesia. By adopting an evidence-based approach to decision-making, USAID can optimize resource allocation, thereby enhancing its contribution to sustainable development outcomes.

Position Description

LINC is seeking a Senior Performance Monitoring Specialist for the anticipated USAID-funded MECLA Activity in Indonesia. The Senior Performance Monitoring Specialist will provide overall technical direction on performance monitoring for the USAID/Indonesia Mission and its partners. This is a proposal position contingent upon USAID award.

** Indonesian nationals are strongly encouraged to apply **

Responsibilities

• Oversee performance and context monitoring support services for USAID/Indonesia, including support for developing the CDCS, collecting data for the performance management plan and to monitor other USAID initiatives, ensuring data quality, and supporting portfolio review and reporting.
• Provide MEL technical assistance and training to USAID implementing partners on developing theories of change, activity MEL plan development, monitoring systems and processes, data quality assessments, and research, data collection, and reporting practices.
• Provide clear visualizations of context and monitoring data.

• Master’s degree in international development, economics, statistics, political science, monitoring and evaluation, or a related field.
• Minimum of eight years of demonstrated experience in performance monitoring on USAID projects.
• Familiarity with USAID policies related to evaluation and performance management.
• Prior experience working in Indonesia required.
• Exceptional written and oral communication skills.
• Proficiency in spoken and written English and Bahasa Indonesia required.

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.