Total 4 it support executive job vacancies in Bandung City, West Java

About the role: 

As an IT Audit Lead, you will get a chance to help Amartha on implementing IT Internal Audit activities and demonstrate your keen ability to identify the root cause of the problem. You will work alongside the other internal audit team, risk division, and monitor Amartha’s operational activities to deliver  improvement of business process quality of Amartha. 

Responsibilities: 

• Ensure IT Internal Audit plan is executed properly and sufficient audit evidence and/or documentation is  obtained to support audit findings. 
• Collect and analyze data to detect anomaly transactions, deficient controls, duplicated effort,  extravagance, fraud, or non-compliance with laws, regulations, and management policies.
• Implement systems and procedures related to the IT audit process
• Demonstrate the ability to identify the root cause of audit process. 
• Prepare audit working papers in complete, systematic, and timely manner and ensure those are  documented in accordance with professional standards. 
• Prepare a detailed IT audit report. 
• Providing insightful recommendations to minimize or eliminate risks to shareholders.
• Monitor open issues and ensure implementations of recommended internal control measures.
• Conduct advisory services process improvement to the business cluster and produce its report.
• Maintain good relations with the Auditee and third counterparts during the implementation of internal  audit assignment.

• A degree in Technology or Business, such as Information Technology, Information Systems, or Computer Science, from a reputable university.
• Over 6 years of experience in auditing IT controls, including General IT Controls, Application Controls, and Security Controls in similar industries.
• Experience with Internal Control over Information Security Management (ISMS), including ISO 27001 reviews, Cyber Security, and IT regulatory compliance.
• Strong technical knowledge in IT and Information Security reviews, with relevant certifications (CISA, CRISC, ISO27001 lead auditor/implementor) as a plus.
• Familiarity with IT governance and risk frameworks like COBIT, ITIL, TOGAF, and ISO 31000.
• Knowledge of internal auditing, risk management, and business continuity.
• Ability to handle multiple projects, take initiative, and be proactive.
• High integrity, quick learner, agile, honest, team-oriented, detail-focused.
• Strong analytical, problem-solving, and root cause analysis skills.
• Good project management experience in system development.
• Excellent written and verbal communication skills

Mengelola sistem admin IT perusahaan

Menangani masalah2 hardware dan sofware

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

We are seeking a dedicated Corporate Finance Support professional to join our team. This role is essential for ensuring effective financial operations and analysis within the SAP system. You will assist the Corporate Finance team n implementing SAP solutions, improving financial reporting processes, and supporting ongoing financial activities.

What you will do but not limited to:

• Prepare daily, weekly, and monthly payment schedule. 
• Preparing and reviewing tax calculations and tax returns.
• Monitor and reconcile financial data within SAP, ensuring integrity and transparency.
• Support financial reporting accuracy by ensuring integration with SAP systems.
• Assist in implementing and maintaining SAP financial modules to optimize corporate finance functions.
• Participate in financial analysis and reporting tasks, providing insights derived from SAP data.
• Collaborate with cross-functional teams to streamline financial processes and enhance efficiency.
• Collaborate with the Corporate Finance team on ad-hoc tasks and projects. 

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 1 years of experience in corporate finance and proficiency in SAP systems.
• Strong understanding of finance principles and SAP finance modules.
• Detail-oriented with excellent analytical and problem-solving skills.
• Proficiency in Microsoft Excel and experience with other financial software.
• Strong analytical and problem-solving skills. 
• Ability to communicate effectively and work collaboratively across teams.
• Good command of written and spoken Bahasa and English is preferable.