Total 4 product management job vacancies in jakarta indonesia

1. Mampu untuk menghandle project dengan kategori Regular dan Ordinary secara simultan 

2.Dapat berfungsi sebagai PM Segmen 

3. Mampu untuk menjadi representasi Perusahaan di level managerial customer

 4. Tingkat kompleksitas project yang dikawal menyesuaikan dengan level posisi

Responsibilities

• Lead Design System Development: Establish and maintain a scalable design system, defining consistent UI components, patterns, and interactions that align with Amartha's visual identity.
• Collaborate on Design Standards: Translate stakeholder expectations into a clear design vision, setting and maintaining high standards for UI/UX design and visual consistency.
• Collaboration with Engineering: Partner with the engineering team to ensure design systems are feasible, scalable, and seamlessly implemented in code.
• End-to-end Design Delivery: Define and document design requirements for high-impact projects, facilitate problem solving sessions with stakeholders, iterate and deliver the final design to engineering..
• Interface and Prototype Creation: Design user interfaces across Amartha products, building prototypes for user testing and iterating based on feedback.
• Usability Testing and Iteration: Conduct usability studies to test new concepts and refine existing products, ensuring they meet usability, durability, and aesthetic standards.
• Mentor Junior Designers: Provide guidance to junior designers to uphold high standards in design, UI/UX, and visual quality.

• Proven Visual and Design System Expertise: A strong portfolio showcasing 4+ years of experience in visual design and design systems, with an understanding of building and maintaining reusable components and patterns.
• Attention to Detail and Craftsmanship: Keen eye for aesthetics, color theory, and design detail with the ability to deliver polished, high-quality work.
• Effective Communication Skills: Ability to articulate ideas, designs, and rationale clearly to stakeholders, promoting collaboration and alignment.
• Team Collaboration: Strong team player capable of working cross-functionally with engineering, product management, and other stakeholders.

• Experience in End-to-end Design Phases: Skilled in user research, wireframing, prototyping, visual and interaction design, and usability testing.
• Technical Understanding: Knowledge of design systems, UI patterns, and creative solutions to technical constraints.
• Multi-Platform Experience: Experience designing for desktop, Android, and iOS platforms.
• Proficiency in Collaborative Design Tools: Comfortable working in Figma, or similar collaborative design tools.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates