Total 10 product management job vacancies in Indonesia

Jobdesk

• Mengidentifikasi peluang pasar, merumuskan ide produk baru, dan menyusun roadmap produk untuk pengembangan dan peluncuran.
• Berkolaborasi dengan tim desain dan R&D untuk menciptakan konsep produk sesuai tren dan kebutuhan pelanggan.
• Melakukan analisis kelayakan terkait biaya, potensi pasar, dan aspek teknis sebelum pengembangan produk.
• Memimpin siklus hidup produk dari konsepsi hingga peluncuran dengan memastikan proyek sesuai timeline dan anggaran.
• Bekerja bersama tim pemasaran, penjualan, dan produksi untuk memastikan peluncuran produk yang sukses.
• Melakukan pengujian produk secara menyeluruh, mengidentifikasi area perbaikan, dan menyempurnakan produk berdasarkan umpan balik.
• Mengkaji produk pesaing dan tren industri untuk menjaga inovasi dan daya saing produk.
• Mengidentifikasi potensi risiko dalam pengembangan dan mengambil langkah mitigasi.
• Menyusun laporan perkembangan produk dan memastikan dokumentasi teknis sesuai standar perusahaan.

Job Description:

We are looking for an experienced and visionary Lead Product Manager to oversee the development and growth of our credit product portfolio. In this role, you will lead the strategy, development, and execution of credit-related products, ensuring they meet market demands and regulatory standards. You will collaborate with cross-functional teams across product, engineering, data, risk, and marketing to drive the product vision, create innovative solutions, and enhance customer experiences in the credit space. Your expertise in credit products, combined with your leadership abilities, will be crucial in delivering products that meet customer needs and drive business growth.

Key Responsibilities:

·                Product Strategy & Vision: Define and lead the product strategy and roadmap for credit products, including credit cards, loans, lines of credit, and other financial services. Ensure alignment with business goals and customer needs.

·                Market Research & Trends: Stay on top of industry trends, customer behaviors, and competitor offerings in the credit space. Conduct market research, gather customer feedback, and analyze data to identify new opportunities for growth.

·                Cross-Functional Leadership: Collaborate with engineering, risk, finance, compliance, marketing, and operations teams to drive product development and delivery. Lead product planning sessions and coordinate across teams to ensure timely product launches.

·                Risk & Compliance Management: Work closely with risk, legal, and compliance teams to ensure that all credit products adhere to regulatory requirements, including credit risk policies, underwriting guidelines, and financial regulations.

·                Customer Experience & Journey: Lead efforts to improve the overall customer experience in the credit product lifecycle, from onboarding to repayment. Partner with UX/UI teams to create intuitive, user-friendly experiences for customers.

·                Performance Monitoring: Analyze product performance and customer feedback using key performance indicators (KPIs), and take actionable steps to optimize product features, pricing, and positioning.

·                Mentoring & Leadership: Lead and mentor a team of product managers, providing guidance and expertise on best practices in product management and credit products.

·                Innovation & Scaling: Identify and implement opportunities for innovation and product differentiation in the credit space. Scale existing products and develop new ones that cater to evolving market needs.

·                Stakeholder Management: Communicate product vision, priorities, and progress to senior leadership, and collaborate with external partners, vendors, and financial institutions as necessary.

·                Experience: 7+ years of experience in product management, with at least 3 years focused on credit products (loans, buy now pay later, etc.) or related financial services.

·                Leadership Experience: Proven track record of leading and mentoring product teams, with a demonstrated ability to manage and deliver complex projects across multiple stakeholders.

·                Credit Expertise: Deep understanding of the credit lifecycle, including underwriting, portfolio management, credit risk, and regulatory requirements.

·                Analytical Skills: Strong data-driven decision-making skills. Ability to interpret financial metrics, user analytics, and market data to inform product decisions.

·                Technical Understanding: Familiarity with modern software development practices (Agile, Scrum) and experience working closely with engineering teams on complex financial technology solutions.

·                Collaboration: Strong interpersonal skills with a history of successfully working with cross-functional teams, senior executives, and external partners.

·                Customer-Centric Mindset: Passion for creating customer-first products and delivering seamless, user-friendly credit experiences.

·                Communication: Excellent verbal and written communication skills, with the ability to clearly articulate product vision and influence key stakeholders.

·                Education: Bachelor's degree in Engineering, Computer Science, Finance, Design, or other fields from top local or overseas universities with strong academic results, MBA is a plus.

Staff Engineering

We are seeking a visionary and results-driven Head of Product to lead the strategic direction and execution of our product offerings. As the Head of Product, you will be responsible for overseeing the entire product lifecycle, from ideation to launch, while managing and mentoring a team of product managers. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure the delivery of high-quality, innovative products that align with the company’s business goals and customer needs. This is a senior leadership role that requires strategic thinking, a customer-centric approach, and a deep understanding of product management best practices.

Key Responsibilities:

·                Product Vision & Strategy: Define and drive the overall product strategy, vision, and roadmap in alignment with the company’s business objectives. Ensure a clear product vision that resonates with customers and meets market demand.

·                Leadership & Team Management: Lead, mentor, and develop a team of product managers, fostering a culture of innovation, collaboration, and excellence. Set performance goals and provide ongoing feedback to ensure team success.

·                Cross-Functional Collaboration: Work closely with business, engineering, design, marketing, risk, compliance, finance, operations, and other key stakeholders to ensure successful product development, launch, and adoption. Facilitate effective communication and alignment across teams.

·                Product Development: Oversee the product development process, from ideation to execution, ensuring that products are delivered on time, within scope, and meet quality standards. Use Agile methodologies to manage the product lifecycle efficiently.

·                Customer-Centric Focus: Advocate for the customer at all stages of product development. Utilize market research, user feedback, and analytics to ensure the product solves real customer problems and delivers exceptional value.

·                Market & Competitive Analysis: Conduct thorough market research and competitive analysis to identify opportunities, gaps, and trends in the market. Use these insights to inform product strategy and drive innovation.

·                Data-Driven Decision Making: Leverage data and analytics to assess product performance, drive key decisions, and prioritize product features. Track key performance indicators (KPIs) to measure success and optimize product offerings.

·                Stakeholder Communication: Present product updates, roadmaps, and key metrics to senior leadership, ensuring transparency and alignment with business priorities. Serve as a key point of contact for product-related discussions at the executive level.

·                Innovation & Continuous Improvement: Continuously identify and explore new product opportunities and innovations to maintain competitive advantage. Foster a culture of experimentation, learning, and iteration within the product team.

• ·                Experience: 10+ years of product management experience, with at least 5 years in a leadership or senior product management role. Proven track record of managing multiple products from concept to launch. Experience in Fintech/Lending space preferred.
• ·                Leadership: Strong leadership skills with experience in managing and growing high-performing product teams. Ability to inspire, mentor, and develop future leaders in product management.
• ·                Strategic Thinking: Ability to think strategically, set long-term goals, and make data-driven decisions that align with business objectives.
• ·                Technical Understanding: Solid understanding of software development processes, digital products, and Agile methodologies. Ability to communicate effectively with engineering teams and technical stakeholders.
• ·                Customer Focused: Strong customer empathy with a deep understanding of user needs and pain points. Proven ability to translate customer insights into successful product features.
• ·                Analytical Skills: Strong analytical mindset with the ability to use data to drive decision-making, prioritize initiatives, and measure product success.
• ·                Communication & Collaboration: Excellent verbal and written communication skills, with the ability to present complex ideas to both technical and non-technical stakeholders.
• ·                Project Management: Strong project management skills with the ability to manage multiple product lines and initiatives simultaneously.
• ·                Education: Bachelor’s degree in business, computer science, engineering, or a related field (Master’s degree preferred).m best
• Ability to influence through persuasive verbal and written communication

1. Mampu untuk menghandle project dengan kategori Regular dan Ordinary secara simultan 

2.Dapat berfungsi sebagai PM Segmen 

3. Mampu untuk menjadi representasi Perusahaan di level managerial customer

 4. Tingkat kompleksitas project yang dikawal menyesuaikan dengan level posisi

Responsibilities

• Lead Design System Development: Establish and maintain a scalable design system, defining consistent UI components, patterns, and interactions that align with Amartha's visual identity.
• Collaborate on Design Standards: Translate stakeholder expectations into a clear design vision, setting and maintaining high standards for UI/UX design and visual consistency.
• Collaboration with Engineering: Partner with the engineering team to ensure design systems are feasible, scalable, and seamlessly implemented in code.
• End-to-end Design Delivery: Define and document design requirements for high-impact projects, facilitate problem solving sessions with stakeholders, iterate and deliver the final design to engineering..
• Interface and Prototype Creation: Design user interfaces across Amartha products, building prototypes for user testing and iterating based on feedback.
• Usability Testing and Iteration: Conduct usability studies to test new concepts and refine existing products, ensuring they meet usability, durability, and aesthetic standards.
• Mentor Junior Designers: Provide guidance to junior designers to uphold high standards in design, UI/UX, and visual quality.

• Proven Visual and Design System Expertise: A strong portfolio showcasing 4+ years of experience in visual design and design systems, with an understanding of building and maintaining reusable components and patterns.
• Attention to Detail and Craftsmanship: Keen eye for aesthetics, color theory, and design detail with the ability to deliver polished, high-quality work.
• Effective Communication Skills: Ability to articulate ideas, designs, and rationale clearly to stakeholders, promoting collaboration and alignment.
• Team Collaboration: Strong team player capable of working cross-functionally with engineering, product management, and other stakeholders.

• Experience in End-to-end Design Phases: Skilled in user research, wireframing, prototyping, visual and interaction design, and usability testing.
• Technical Understanding: Knowledge of design systems, UI patterns, and creative solutions to technical constraints.
• Multi-Platform Experience: Experience designing for desktop, Android, and iOS platforms.
• Proficiency in Collaborative Design Tools: Comfortable working in Figma, or similar collaborative design tools.

About the role

As our next Product Manager, you will get a chance to help customer problems, define product visions, and build products to scale. You will work alongside the other Product Managers, Engineering, Data, and UX designers to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources.
• Drive product launches including working with the public relations team, executives, and other product management team members.
• Act as a product evangelist to build awareness and understanding.
• Capture insights from newly released features, experiments, research, competitive analysis, and data analysis to identify trends and pinpoint the drivers behind them; Translate these insights into tactical solutions to improve the product

• At least 2 years of product management experience.
• An entrepreneurial mindset; Comfortable working in a complex and face-paced environment.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Skilled at working effectively with cross-functional teams.
• Excellent written and verbal communication skills.
• Experienced in development with agile methods.
• Plus point if you have experience working in fintech.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates

Some of your duties will include:

·        Provide maintenance engineering & reliability engineering service within process maintenance department

·        Monitor departmental results, identify opportunities for improvement & work closely with frontline staff to initiate changes.

·        Manage the Change Management process to ensure compliance, provide engineering input to the process, prioritize & coordinate resultant projects Review and critique work of others in the department for technical correctness (QA/QC).

·        Facilitate Root Cause Analysis (RCA) of major failure/downtime events & follow up close out of corrective actions.

·        Develops maintenance personnel to perform equipment trouble shooting.

·        Compile failure data, carry out FME analysis to provide input to planning for adjustment of PM/PdM frequency and spare parts analysis.

·        Develop & manage departmental standards

·        Act as a QA/QC resource when required

·        Identify opportunity, initiate & monitor trials of alternative parts where feasible

·        Oversee new installations, including design, modification & commissioning (baseline measurement)

·        Ensures that all work is properly documented, filed and recorded for future reference

·        Assist Superintendent Resource Management to provide data interpretation & recommendations