Total 5 service centre manager job vacancies in surakarta surakarta city

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Associate Manager, Credit, you will be responsible for handling credit cases (preferably the complicated one) from beginning to the end. Associate Manager, Credit is also responsible to assist the Credit Manager/AVP for other tasks as well, whether it is related to credit or even beyond that. Furthermore, he/she is also responsible for mentoring Junior credit analysts, as they prepare to embark further in their career to managing people.

What you will do:

• Evaluating customer’s data and financial documents to determine the degree of risk involved to reduce the risk of customer disputes
• Conduct document and information checking and verification as part of credit assessment processes,
• Prepare spreadsheets and detailed written reports to be presented to the loan committee,
• Identification and provide mitigation actions of all risks entailed,
• Provide professional opinions and/or recommendations to Credit Committee regarding customers’ financial credit status referring to credit policy and guidelines
• Track loan covenants to ensure compliance & complete other duties as assigned.

• Having minimum 5 years working experience as a Credit Analyst and/or Relationship Manager for Lending Business (SME/Commercial segment) in banking and/or relevant lending industry regulated by OJK.
• Ability to work independently with minimal supervision.
• Excellent understanding in business financial statements, analytical skills, and mindset,
• Detail oriented, have a strong verification and critical thinking skills,
• Ability to maintain a high level of professionalism and positive attitude with team members and clients,
• Ability to communicate with stakeholders and peers in effective written and verbal communication skills both in Bahasa & English.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Job Description:

We are looking for an experienced and visionary Lead Product Manager to oversee the development and growth of our credit product portfolio. In this role, you will lead the strategy, development, and execution of credit-related products, ensuring they meet market demands and regulatory standards. You will collaborate with cross-functional teams across product, engineering, data, risk, and marketing to drive the product vision, create innovative solutions, and enhance customer experiences in the credit space. Your expertise in credit products, combined with your leadership abilities, will be crucial in delivering products that meet customer needs and drive business growth.

Key Responsibilities:

·                Product Strategy & Vision: Define and lead the product strategy and roadmap for credit products, including credit cards, loans, lines of credit, and other financial services. Ensure alignment with business goals and customer needs.

·                Market Research & Trends: Stay on top of industry trends, customer behaviors, and competitor offerings in the credit space. Conduct market research, gather customer feedback, and analyze data to identify new opportunities for growth.

·                Cross-Functional Leadership: Collaborate with engineering, risk, finance, compliance, marketing, and operations teams to drive product development and delivery. Lead product planning sessions and coordinate across teams to ensure timely product launches.

·                Risk & Compliance Management: Work closely with risk, legal, and compliance teams to ensure that all credit products adhere to regulatory requirements, including credit risk policies, underwriting guidelines, and financial regulations.

·                Customer Experience & Journey: Lead efforts to improve the overall customer experience in the credit product lifecycle, from onboarding to repayment. Partner with UX/UI teams to create intuitive, user-friendly experiences for customers.

·                Performance Monitoring: Analyze product performance and customer feedback using key performance indicators (KPIs), and take actionable steps to optimize product features, pricing, and positioning.

·                Mentoring & Leadership: Lead and mentor a team of product managers, providing guidance and expertise on best practices in product management and credit products.

·                Innovation & Scaling: Identify and implement opportunities for innovation and product differentiation in the credit space. Scale existing products and develop new ones that cater to evolving market needs.

·                Stakeholder Management: Communicate product vision, priorities, and progress to senior leadership, and collaborate with external partners, vendors, and financial institutions as necessary.

·                Experience: 7+ years of experience in product management, with at least 3 years focused on credit products (loans, buy now pay later, etc.) or related financial services.

·                Leadership Experience: Proven track record of leading and mentoring product teams, with a demonstrated ability to manage and deliver complex projects across multiple stakeholders.

·                Credit Expertise: Deep understanding of the credit lifecycle, including underwriting, portfolio management, credit risk, and regulatory requirements.

·                Analytical Skills: Strong data-driven decision-making skills. Ability to interpret financial metrics, user analytics, and market data to inform product decisions.

·                Technical Understanding: Familiarity with modern software development practices (Agile, Scrum) and experience working closely with engineering teams on complex financial technology solutions.

·                Collaboration: Strong interpersonal skills with a history of successfully working with cross-functional teams, senior executives, and external partners.

·                Customer-Centric Mindset: Passion for creating customer-first products and delivering seamless, user-friendly credit experiences.

·                Communication: Excellent verbal and written communication skills, with the ability to clearly articulate product vision and influence key stakeholders.

·                Education: Bachelor's degree in Engineering, Computer Science, Finance, Design, or other fields from top local or overseas universities with strong academic results, MBA is a plus.

Financial Planning and Analyst will own the financial planning, budgeting and forecasting process at a company to inform major decisions made by the executive team and board of directors. The candidate will collect, prepare and analyze financial data from across the organization to create reports that provide data-driven answers to business questions.

An FP&A professional should be a business partner for the entire organization, working closely with various business units, and a strategic advisor to the CFO function. These professionals help leaders of the finance department maintain and mitigate additional costs by identifying opportunities for efficiency, savings and investment.

The ideal candidate possesses leadership capabilities, solid operational and have adequate cost-accounting background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

Responsibilities:

• Perform budgeting and rolling forecasting the company’s future financial performance that aligns with the company’s strategic plan that sets high-level targets (revenue, net income, core strategic initiatives, etc.). The rolling forecast including forecast of the company’s performance and its direct result to the financial statements (i.e. Profit and Loss, Balance Sheet, and Statement of Cash Flow) 
• Creating custom financial models to support the budget and forecast that account for trends within the business and in the broader industry and economy that may affect revenue and profit
• Perform various financial stress tests / scenarios (e.g. for new line of business or to seek efficiency within the existing business process) to provide timely, accurate and actionable recommendations to senior management.
• Responsible for putting together board reports and management reports such as variance analysis reports, which track budget vs. actual spend by department, including collecting data from different departments, verifying and consolidating that information. 
• Proactively maintain and monitor key financial indicators—like debt-to-equity ratio and current ratio.
• Perform analysis to the financial statements to understand which product lines or services have the highest profit margin or contribute the most to net profit. This task includes breaking down the cost and revenue or profit generated by each department within the company. 
• Perform assessment for the return of the business’s investments with its working capital and finding new investment opportunities
• Provide Ad-hoc reports related to the company or business unit performance to internal and external parties as needed.

• A Bachelor’s / Master's degree in Accounting or Finance
• Minimum 5 years of working experience, with a minimum of 3 years as manager experience
• Have a background in accounting or advisory firm
• Have experience in financial industry and having knowledge in cost accounting
• Proficient in Microsoft Excel and math 
• Strong problem solving skills and willingness to perform direct work to get the job done
• Skilled at working effectively with cross functional teams
• Excellent business reporting and communication skills
• Strong business partnering skills. Business partnering skills include the ability to work well with others and understand their business priorities and goals, build a deep knowledge of the company and its processes, and turn droves of information into easily understood reports. 

AYANA Hospitality is looking for a Sales Manager - Rooms for our AYANA Midplaza, JAKARTA location. As a Sales Manager - Rooms, you will be responsible for driving revenue through sales of hotel rooms. You will be tasked with building and maintaining relationships with clients to increase revenue and occupancy rates. You will work closely with the sales and marketing team to develop and execute sales strategies and identify potential business opportunities. This is an exciting opportunity for someone who is passionate about hospitality and sales.

Responsibilities

• Develop and maintain relationships with clients to increase revenue and occupancy rates.
• Develop and execute sales strategies to meet revenue targets.
• Identify and pursue potential business opportunities to increase revenue.
• Conduct site inspections, prepare proposals, negotiate contracts, and close deals.
• Work closely with the sales and marketing team to develop and execute sales and marketing plans.
• Stay current on industry trends and competitive activity in the local market.
• Attend trade shows and networking events to generate leads and build relationships.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2-3 years of experience in hotel sales.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and negotiation skills.
• Strong customer service skills and ability to build and maintain relationships.
• Good understanding of the local market and industry trends.
• Ability to work independently and as part of a team.

This job purpose is to develop, standardize, and implement training programs across business units under AYANA Hospitality Management (AHM) to ensure the smooth and efficient running of the training departments resulting in maintaining high service standards and improving employees’ skills. 

• Plans, implements and monitors, in conjunction with other members of the Corporate Human Resources Division both General/Core and Management Training for the various business units under AYANA Hospitality Group (AHM). 
• Assists in identifying training needs within each department and business unit and suggests training programs based on business units’ characteristics and needs.
• Evaluates current and new learning programs, recommending changes that align with business need, and drives projects from beginning to end.
• Responsible for managing the continuing education curriculums and selecting learning materials and systems that foster opportunities for employee education. 
• Works closely with the business units’ training departments to ensure a smooth roll out of the curriculums in all locations, periodic tracking and reporting of training data. 
• Facilitates & delivers training incl. live and virtual leadership and development courses.
• Reviews the progress of the business units’ Training Plans and makes recommendations where necessary.
• Advises any new support material that would be beneficial to the hotels and business units.
• Delivers the socialization of the AYANA Guiding Principles (Corporate Philosophy) and brand training to all business units under the AYANA Hospitality Group (AHM). 
• Implements and monitors the company’s training materials, including Rank & File training series, Supervisory training series, Managerial training series and other e-learning initiatives.
• Develops facilitator guides, participant guides, and training content to support the learning opportunities within operations for continuous improvement, and leader development.
• Acts as primary point of contact on styling L&D programs for all stakeholders within the group.
•  Coordinates and monitors the cross-training programs between business units under AHM.
• Partners with external vendors to translate identified training needs into learning solutions that address both the areas of professional and technical skill development.
• Establishes and maintains training vendor relationships and contracts.
• Partners with the L&D teams in building meaningful relationships with key stakeholders to uncover learning & development needs and gain agreement on program outlines and success metrics. 
• Guides and ensures the success of the enterprise-wide LMS deployment. 
• Consult with HR departments to identify development needs for key talents, periodically reviews the talent selection process and builds talent pools too strengthen the growth of human capital within AHM. 
• Assists in developing presentations and also participates in school visits and career fairs. 
• Participates in the preparation of the training and development budget and reviews each business units’ training budget. 

Education:

Minimum S1 in management, psychology, hotel administration or other related field

Competency:  

• Adult learning methodology and the ability to communicate recommendations for training approach
• Instructional design methodology 
• Creative and open-minded, open to try new things
• Analytical and innovative thinking
• Adaptability
• Detail-oriented and extremely organized, with a demonstrated ability to motivate and influence others in follow-through on projects
• Training need analysis
• Train the trainer
• Presentation skill & public speaking
• English
• MS Office
  

Managerial Skill:

• Change management expertise
• Coaching and influencing skills
• Strong collaboration skills
• Facilitation & management
• Leadership skills

Experience:

2-3 years’ experience in learning & development managerial positions